AK Khalil
AK Khalil at DeMontrond Mazda
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AK Khalil

General Sales Manager

DeMontrond Mazda

20233 Gulf Freeway
Webster, TX 77598

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3.3
66 Reviews

Dealership Experience

16 yrs

Industry Experience

22 yrs, 2 mos

Specialties & Trainings

Mazda Master Certified

3.3

66 Reviews

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66 Reviews of AK Khalil

August 11, 2023

Dealership Rating
Employee Rating

I leased a vehicle on 5/27/23 and was promised $1,000 back in 1-2 months tops for making the deal, as of today I am still looking for a check to be cut. The reason I got for not getting my check cut was More

by Kimj322003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 12, 2023

DeMontrond Mazda responded

Kimj322003, we never mean to upset our customers. Our dealership strives for everyone to have a five-star experience. We will notify our upper management about your experience. Please send your contact information to feedback@demontrond.com. Thank you!

August 01, 2023

Dealership Rating
Employee Rating

He has not kept his word when it came down to my deal or keeping me updated as promised. I'm still getting the run around. Horrible customer service! More

by Kimj322003
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Aug 01, 2023

DeMontrond Mazda responded

Hello Kimj322003, we would like to better understand your concerns to see how we can help and resolve the issue. Customer satisfaction is our top priority. If you would, please send your best contact information, along with any additional information regarding your visit to us at: feedback@demontrond.com. Thank you so much!

Aug 14, 2023

Kimj322003 responded

I have spoken to a few individuals and til this day of 8/14/23 I'm still dealing with this issue. This is totally unacceptable!

June 03, 2023

Dealership Rating
Employee Rating

Purchased a 2023 MX-5 Miata Club. Josue Montoya was my sales associate and he was fantastic from start to finish. I had to special order the car that I wanted and Josue was with me More

by rllewandowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josue Montoya , Kareem

Jun 05, 2023

DeMontrond Mazda responded

Thank you for recognizing your experience at DeMontrond Mazda, Rllewandowski. It's wonderful to hear Josue and our team were helpful during your visit. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. Thanks so much for your feedback. We appreciate building long term customer relationships and we truly value your business!

December 15, 2022

Dealership Rating
Employee Rating

Allan was easy to work with. He’s knowledgeable and personable. He listens and he helped us get what we want. Also (very important), Allan did not waste our time and we appreciat More

by Llb
Recommend Dealer
Yes

Other Employees Tagged: Allan Cihlar

Dec 16, 2022

DeMontrond Mazda responded

Your kind words mean a lot to us, Llb. We appreciate your feedback and are happy to hear that Allan was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Congratulations on your new vehicle!

November 20, 2022

Dealership Rating
Employee Rating

The sales team there is very friendly and knowledgeable. They assisted me in finding exactly what I wanted and within my budget. I shopped several Mazda dealers in town and by far the DeMontrond team had th More

by mthomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Hafiz, Oscar Villarreal

Nov 21, 2022

DeMontrond Mazda responded

Your kind words mean a lot to us, Mthomas. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Congratulations on your new on your new vehicle!

August 03, 2022

Dealership Rating
Employee Rating

Our family loves DeMontrond Mazda! We recentely purchased our 4th Mazda CX-5 from this dealership in the past nine years, 1 for each family member. We have been working with Kenny F on More

by Diddy Saini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2022

DeMontrond Mazda responded

Diddy, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs!

January 15, 2022

Dealership Rating
Employee Rating

I am looking to buy a new car. And I get the market is currently in the dealers favor. But I have NEVER met a dealer that would not negotiate at all on a price with the exception of Carmax who outwardly More

by lactosetheintolerant
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christopher Danzell

Jan 17, 2022

DeMontrond Mazda responded

Thank you for the feedback, lactosetheintolerant. Please know that customer satisfaction is paramount to us, as we will be escalating your concerns to our upper management team for review. Would you kindly send us your best contact information to: customerexperience@4040group.com so that we may further look into this for you?

Jan 18, 2022

DeMontrond Mazda responded

Thank you for reaching out to us again, your concerns are taken very seriously. We are forwarding your concerns to our upper management team for further review. Thank you again for your feedback, lactosetheintolerant.

Jan 17, 2022

lactosetheintolerant responded

Well if your idea of response is to forward my concerns to AK who claims to be the manager but according to the website is not the general manager, then it is pointless. I went in to the dealership today to discuss the vehicle and was told by AK again..... you want the car... you buy it with the add ons... period. And no negotiation on the price at all. When I asked to speak to his manager, he said "I am the manager" I corrected him and I said, you are a sales manager... I want to speak to a General Manager" He said "I don't know what your problem is with understanding I am the manager" Nope.... not going to fly. I purchased the car from another dealer.... and they were willing to accept my offer since it was very reasonable. But what AK doesn't understand is that word of mouth goes a long way. And I will do everything possible to let friends, family and the general public know what a horrible dealership this is. And since AK was able to point out today that I left him a bad review....... You have my contact info... but.... lose it. I will also write in to Mazda to tell them of my experience. Oh... and I see how quickly you changed your website when I posted on yelp my experience. Can you say quick... hide the evidence? Proof that your company is very shady.

October 19, 2021

Dealership Rating
Employee Rating

Highly recommend Marco/salesman & AK/manager! These two together you will have a great car experience, guaranteed! Best part, months later they willing continue to help me with any additional questions I m More

by Jessica Limones
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Chacon

Oct 20, 2021

DeMontrond Mazda responded

Jessica, thank you for taking the time to write this fantastic review! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again and congratulations on your new Mazda 6!

August 21, 2021

Dealership Rating
Employee Rating

I could say so many things, but I'll keep it short, sales is horrible, apparently they are always right and the customer is always wrong and doesn't know what they're talking about. They need training in cus More

by Unhappycustomer
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christopher Danzell

Aug 23, 2021

DeMontrond Mazda responded

Thank you for the feedback! We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com. Thank you again!

May 20, 2021

Dealership Rating
Employee Rating

Christopher, AK, and Oscar were all super helpful during my process of buying a new car. I would definitely go back and buy a car from the DeMontrond dealership! More

by Emma MacInnes
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Danzell, Oscar Villarreal

May 21, 2021

DeMontrond Mazda responded

We are happy to hear that Christopher, AK, and Oscar were there to provide you with a five-star sales experience, Emma Maclnnes! We certainly do look forward to assisting you with all your automotive needs! Thank you for your feedback, and congratulations on your new vehicle!

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