DeMontrond Mazda

Take a calculator with you, they don't know how to add I read great reviews about the Mazda CX-5, and after some research on the internet, my wife and I went to Mazda of Clearlake and met with the internet I read great reviews about the Mazda CX-5, and after some research on the internet, my wife and I went to Mazda of Clearlake and met with the internet sales guy, this was on Saturday around 1 pm, he was courteous and took us on a test drive and answered most of our questions. We found a model that we liked very much, and agreed on a price. He was working with a few other customers so we spent a good amount of time just waiting, so much so that we went to lunch, When we came back he finally brought out the proposal sheet they use for the deal, its a printed form that looks like a typical invoice that had all parties names, the vehicle description and vin number. NOW THIS IS IMPORTANT, it had a column that detailed the numbers, retail price, discounts rebates, taxes and fees, ect. The sales price was as quoted, and the taxes and fees seemed typical and at the bottom of the column was the unpaid balance (or what I would call the bottom line) although I didn’t discover until later, that number was off by $644 too much. If you tried to add it all up the math just didn’t work. After waiting some more (I really think they just try to wear you out so they can rush you through the paperwork) it was time to do the real deal. On the contract there is an itemization of amount financed, on the cash price (line item #1) I noticed the price was not what was quoted and pointed it out, he told me that that included tax , THAT IS THE NUMBER YOU MUST CHECK! I didn’t, I just accept his word and finished up the deal and we took our car home (we love it). Once we got home I started looking over the deal and I found I had been overcharged $644. I went back to the dealer on Monday morning to point this out and one of the assistants was able to pull up the deal on the computer, turned out that the sales price was as quoted but there are 2 entries added to every deal (what he said) . They offer (still as of today on their website) free lifetime oil changes, yet when I asked about it, they said they don’t do that anymore, it’s now only for 3 years or 36000 miles. However one of the INVISIBLE / UNDISCLOSED fees is an oil recovery fee ($300) that doesn’t sound free to me, the other $344 INVISIBLE / UNDISCLOSED fee, he said was for seals, clear coat, under coat, scotch guard, ( the car had 3 miles on it, the sales guy said it just came off the truck and hadn’t even been moved) any way there were $644 in charges that were never disclosed anywhere, it just looked like somebody didn’t know how to add. I had to fight with the finance director to get this changed; he started by offering $200 then $300 but finally redid the deal for what it was supposed to be in the first place. IF I HAD NOT CHECKED THE DEAL CLOSELY I WOULD BE WRITING WHAT A GOOD EXPERIENCE IT WAS. I strongly suspect they have been doing this for awhile and most people do not even catch it because they really are hidden charges. IF YOU ARE GOING TO BUY FROM THESE GUYS YOU BETTER CHECK THEIR MATH. If they are still advertising free oil changes for life but saying they don't when you get there, ask why? They have had more than enough time to change their website. I have complete documentation if anybody (dealer) wants proof. More

New car buyer My 99 mustang died on me and i needed a car within the next few days. I shopped around for a nice used car but no dealer would take me seriously sonce My 99 mustang died on me and i needed a car within the next few days. I shopped around for a nice used car but no dealer would take me seriously sonce im 19 and have never purchased a car before. After two days of looking my father recommended me to his dealer where he bought his car. I walked in and asked for Chris Danzell and was very surprised on how perfessional he took it and how real he was. Great experience. I bought a 2013 elantra that fit everything i had wanted perfectly! Would definitly recommend! More

Bought a new car, great service It was a very friendly and helpful staff. The 2 car salesmen that helped us were so nice and knowledgeable. Their names were David Turner and Mirza Be It was a very friendly and helpful staff. The 2 car salesmen that helped us were so nice and knowledgeable. Their names were David Turner and Mirza Beg. We definitely recommend people to go buy a car there. We were not pressured by anyone and that was great. Thanks for the great service and our beautiful new Mazda6. More

service clerk Went in for service on my vehicle and the gentleman was very helpful, knew exactly what I needed. Greeted me as soon as I walked in. Went in for service on my vehicle and the gentleman was very helpful, knew exactly what I needed. Greeted me as soon as I walked in. More

They refused to service my car because of miscommunication! As often times before, my daughter took my vehicle for routine service and was told because her name was not on the insurance card that they could not As often times before, my daughter took my vehicle for routine service and was told because her name was not on the insurance card that they could not perform the service. I asked why now are they enforcing something they claim was overlooked for years. There were lies told over and over again and when I tried to call DeWayne Martin who is the supervisor over Dustin Stookey(Dustin Stookey told me Mr Martin was in Dallas), I found out he was not in Dallas but right in the building next door where Mr.. Stookey was.....he flat out lied AGAIN. Before I had a chance to leave the parking lot Dustin practically ran inside the building I'm guessing to give Mr. Martin his side of the inciden. When my daughter called Dustin later on to ask about the whereabouts of Mr. Martin, he lied yet again saying Mr. Martin was in Dallas.....who does that? I'm still waiting to hear back from Mr. Martin....in a nutshell they refused service and they are all a bunch of idiots over there. I'm am really sorry I paid cash for the vehicle. More

Respectful, efficient dealers I was thoroughly impressed by this dealership. David Turner welcomed me and listened carefully to my priorities. He was extremely knowledgeable about I was thoroughly impressed by this dealership. David Turner welcomed me and listened carefully to my priorities. He was extremely knowledgeable about the market, and always respected my own observations as well. David made sure every one of my concerns was taken into account, and he found me my dream car! Most importantly, they were not pushy at all! The manager was also absolutely wonderful. Every minute of my time was well used, and it took only two hours from start to finish. He showed me how to use everything from the sound system to the way the maintenance would work. Finally, Aaron was incredibly clear, kind, and efficient in the finance department. Absolutely fantastic team! More

Mazda 9 sales with D.Turner I came in to MCL for my free oil change and while waiting I decided to look at the bigger SUVS. I saw about 5 or salesmen watch me browsing but none a I came in to MCL for my free oil change and while waiting I decided to look at the bigger SUVS. I saw about 5 or salesmen watch me browsing but none approached me. When I got on the side by the bigger selection, David TURNER was coming out from the mechanic shop. He saw me looking and introduced himself when no one else would. He showed me all about the new Mazda 9, which I loved but couldn't afford. He offered to get me into a new CX5 but I told him I really wanted something bigger. I pointed out there was a pre-owned in front that caught my eye. He said it had just come in so let's go take a look. I had a lunch meeting to go to so he let me take that SUV for a loan while they worked on my paperwork. David was very knowledgeable and if there was something he didn't know, he was honest and said so. He would then find out my answer. I was very impressed with his knowledge of the Mazda and his personal nature.He made sure I was happy with my purchase. More

Amazing Experience I purchased my car from Kenny Froisy at Mazda of Clear Lake. He made the experience joyful and easy. He was very attentive to my wants and needs wi I purchased my car from Kenny Froisy at Mazda of Clear Lake. He made the experience joyful and easy. He was very attentive to my wants and needs without putting pressure on me to purchase. I really love my new Mazda 6 and will definitely refer everyone I know to both Kenny & Mazda of Clear Lake. I know where I will be purchasing my next car and from who. No stress, no mess! More

First Time Car Buying Experience My first time buying a new car. The second dealership I went to and my last. Mirza, my sales associate was amazing! He's knowledgeable, patient, accom My first time buying a new car. The second dealership I went to and my last. Mirza, my sales associate was amazing! He's knowledgeable, patient, accommodating, and very respectful. I got exactly the car I wanted at the price I needed. After having a horrible experience at another dealership, Mazda Clear Lake was a breath of fresh air. I actually had fun instead of leaving with a headache. More

Fabulous experience with former Army soldier. Excellent experience. Great information , responsive to questions. No pressure. Excellent service. Made a great deal without stress An have not to h Excellent experience. Great information , responsive to questions. No pressure. Excellent service. Made a great deal without stress An have not to have a former Army serviceman as the sales rep. More