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Davidson Ford of Clay

Liverpool, NY

4.5
93 Reviews

3690 NY-31

Liverpool, NY

13090

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93 Reviews of Davidson Ford of Clay

June 28, 2021

Dealership was clean people were kind and courteous finance department was awesome sales lady followed up with a card sent to us with information on it if we needed to get a hold of her and how to prog More

by clarkj07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Review Responder
Jul 06, 2021 -

Davidson Ford of Clay responded

Clarkj07, thank you for leaving such a great review and high star rating! As you know, you can reach out anytime if we can be of help again! Have a wonderful holiday weekend!

May 30, 2021

Davidson made the whole process convenient a stress free. Reasonable pricing and didn’t try to get me sold on something other than what I wanted. More

by benjamin k
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mckensey , Review Responder
Jun 02, 2021 -

Davidson Ford of Clay responded

Congratulations on your new vehicle! We're so happy to hear our team took wonderful care of you and got you exactly what you wanted! Thank you for choosing Davidson Ford!

April 25, 2021

Ed Perra was great as our salesman and the entire team, It takes a while but worth it. Ed understood our goal in this efforts More

by vduprey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Perra
Apr 29, 2021 -

Davidson Ford of Clay responded

Hello! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

March 15, 2021

So far so good. Good deal, fair negotiation. Looking forward to working out a minor matter this week. Recommend Matt Rupp for sure good people. Davidson was the only local place that had what I was want More

by sspmustang91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rupp, Review Responder
Mar 20, 2021 -

Davidson Ford of Clay responded

Sspmustang91, thank you for your kind words and congratulations on your new vehicle! We're happy to know we have great inventory and we could help you out!

March 06, 2021

I recently purchased a 2021 F150 from Davidson and a few weeks later noticed some damaging scuff marks on one of the wheels. Davidson took care of it with no questions asked, actually replacing the wheel w More

by Sonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy (Ops Mgr), Service Mgr and technician(s), Review Responder
Mar 12, 2021 -

Davidson Ford of Clay responded

Thank you Sonny for the kind review of your visit with us! Thank you for giving us the opportunity to help and get your vehicle taken care of! We hope you're loving your F-150! As you know, you can reach out to us anytime if you need help with anything else!

January 13, 2021

Brandi in service is awesome!! Service was fast and efficient and I was happy with the prices I paid during my visit. Thanks Brandi B. More

by Milea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi
Feb 26, 2021 -

Davidson Ford of Clay responded

We are happy we could make your experience a positive one!

January 13, 2021

Anthony was amazing to work with. The entire staff was very friendly! Facility is beautiful! Anthony got my truck in and out in less than an hour! Highly recommend! More

by Jim.barrett07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Feb 26, 2021 -

Davidson Ford of Clay responded

This is wonderful to hear, Jim! thank you for the awesome review!

January 12, 2021

No issues, got it in and out. Definitely would recommend them to others. I have bought 3 cars from Davidson's and use them for service as well and never had an issue. More

by Jay Moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi
Mar 05, 2021 -

Davidson Ford of Clay responded

Thank you for your loyalty, Jay! We truly appreciate this wonderful review and always look forward to your next visit. Have a wonderful day!

December 29, 2020

Check engine light is on for a vehicle that I purchased there a couple of months ago. Apparently they have no desire whatsoever to provide any resolution to the point that they will not even return a phon More

by Should have read the reviews!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Dec 30, 2020 -

Davidson Ford of Clay responded

Good morning, Bill. As we've mentioned before, there seems to be some confusion as to what happened. After speaking to you 3 times on the phone, as well as direct messaging you, you never gave us opportunity to help you. We’re sorry we couldn’t get you into our service department the exact minute you called. Our sales manager went above and beyond to help arrange for you to have an appointment for this week, when we actually didn’t have availability until the 4th. We understand the need to get into service with a check engine light on, so please do not discredit our attempt to help. We even called local ford dealers to see if they could help, but they were all 2 weeks out. We appreciated your business and hope you have a great day.

Dec 30, 2020 -

Should have read the reviews! responded

Thanks for your response. We will just leave it be. https://www.dealerrater.com/dealer/Davidson-Ford-of-Clay-review-109407/?__optvLead=2

November 28, 2020

Service Department is beyond Horrible!! Paid over 500$ Service Department is beyond Horrible!! Paid over 500$ for a repair after check engine light was on, after driving less than 20 miles, check engine More

by EXTREMELY DISSATISFIED
Recommend Dealer
No
Employees Worked With
Service but NOT Anyone who has AUTHORITY
Nov 30, 2020 -

Davidson Ford of Clay responded

Good morning. We're very concerned about your experience and our management team would like the opportunity to speak to you. if you could please email us your contact information to customerservice@davidsonautonet.com, we would greatly appreciate it! We look forward to helping navigate through this.

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