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Davidson Ford of Clay

Liverpool, NY

4.2
126 Reviews
Call Dealership (315) 870-7000

3690 NY-31

Liverpool, NY

13090

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126 Reviews of Davidson Ford of Clay

November 07, 2025

Has to be the worst service department I have ever dealt with, couldn't fix a paper clip. Never going back! More

by rromer717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Review Responder
Report | Print
November 06, 2025

Russell Russell Russell. (Service tech)His knowledge and professionalism saved one of the most important trips of my recent life. I had a service engine issue with my 2024 ex More

by gregorychaphe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell ( service tech ) , Review Responder
Report | Print
Nov 09, 2025 -

Davidson Ford of Clay responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2025

Sales personnel from purchase & Service Associates for scheduled maintenance or State Inspections have been excellent. I can recommend Davidson for those interested in Ford products. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
October 31, 2025

The service department is excellent and the ford point can really save you some money and time More

by Mkgifford70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleen, Review Responder
Report | Print
Nov 02, 2025 -

Davidson Ford of Clay responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

October 30, 2025

Dan at Davidson Ford was amazing to deal with! He was very knowledgeable, not pushy, never haggled with the price for our trade in just gave us a good fair offer right off the bat. He was very hel More

by katherinecp53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Oct 31, 2025 -

Davidson Ford of Clay responded

Hello, we are happy to have made your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 28, 2025

Clean comfortable waiting room Not enough updates from. Service deck while waiting The service I requested whien making appointment with. Call center wasn’t accurately added to the service department I More

by Sgc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown , Review Responder
Report | Print
Oct 29, 2025 -

Davidson Ford of Clay responded

Thank you for sharing this feedback. We’re glad you found the waiting area clean and comfortable, and we’re truly sorry for the lack of updates while you waited and for the miscommunication between our call center and the service department regarding your requested work and recall. That’s not the experience we aim to provide. We’d like to make this right by reviewing your appointment notes, confirming your recall status and parts availability, and ensuring your full request is properly added to the work order. Please contact our Community Relations Manager, Alekzandra Kall directly at 315-836-4344 or customerservice@davidsonautonet.com so we can assist you right away.

October 27, 2025

Good timely service, good reporting, keeping me well informed during the service, and very nice friendly staff. More

by MorrisCNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Oct 29, 2025 -

Davidson Ford of Clay responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2025

Right on time service from my appointment, very efficient service of my large Class A motorhome & very friendly accommodating customer service. Clean, new & beautiful facility. More

by Ghoover1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich , Review Responder
Report | Print
Oct 28, 2025 -

Davidson Ford of Clay responded

We are happy we could make your experience a positive one! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2025

Great and easy to deal with. Very open and honest. Dan Jordan is a good salesman. More

by lvfd1017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Jordan
Report | Print
Oct 27, 2025 -

Davidson Ford of Clay responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 23, 2025

Very pleased with their handling my vehicle. The manager & Kayleigh & zy were very patient & kind. More

by hinmaneda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Oct 27, 2025 -

Davidson Ford of Clay responded

Hinmaneda, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

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