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Davidson Ford of Clay

Liverpool, NY

4.3
131 Reviews
Call Dealership (315) 870-7000

3690 NY-31

Liverpool, NY

13090

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131 Reviews of Davidson Ford of Clay

October 28, 2025

Clean comfortable waiting room Not enough updates from. Service deck while waiting The service I requested whien making appointment with. Call center wasn’t accurately added to the service department I More

by Sgc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown , Review Responder
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Oct 29, 2025 -

Davidson Ford of Clay responded

Thank you for sharing this feedback. We’re glad you found the waiting area clean and comfortable, and we’re truly sorry for the lack of updates while you waited and for the miscommunication between our call center and the service department regarding your requested work and recall. That’s not the experience we aim to provide. We’d like to make this right by reviewing your appointment notes, confirming your recall status and parts availability, and ensuring your full request is properly added to the work order. Please contact our Community Relations Manager, Alekzandra Kall directly at 315-836-4344 or customerservice@davidsonautonet.com so we can assist you right away.

October 27, 2025

Good timely service, good reporting, keeping me well informed during the service, and very nice friendly staff. More

by MorrisCNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Oct 29, 2025 -

Davidson Ford of Clay responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2025

Right on time service from my appointment, very efficient service of my large Class A motorhome & very friendly accommodating customer service. Clean, new & beautiful facility. More

by Ghoover1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich , Review Responder
Report | Print
Oct 28, 2025 -

Davidson Ford of Clay responded

We are happy we could make your experience a positive one! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2025

Great and easy to deal with. Very open and honest. Dan Jordan is a good salesman. More

by lvfd1017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Jordan
Report | Print
Oct 27, 2025 -

Davidson Ford of Clay responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 23, 2025

Very pleased with their handling my vehicle. The manager & Kayleigh & zy were very patient & kind. More

by hinmaneda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Oct 27, 2025 -

Davidson Ford of Clay responded

Hinmaneda, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2025

Excellent customer service from a dedicated truck specialty service shop. Will bring all of our trucks here in the future. More

by JOHNBYRNE561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich in service, Review Responder
Report | Print
October 06, 2025

Had 3 recalls, service done & checked out other complaints. Had truck for 2 weeks waiting for parts but had loaner at no cost. Had some issues getting updates the 1st week, but talked to to service More

by Shell13126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleigh Nicholson
Report | Print
October 06, 2025

The salesman was awesome! Everything else? Sub par. If you want to go somewhere where you can be ignored and have your time and money wasted, go here. They don’t care about More

by VfCTerrain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Review Responder
Report | Print
Oct 10, 2025 -

Davidson Ford of Clay responded

We’re sorry to hear you feel this way. We understand your salesman has already reached out to you to help remedy your concern. Our goal is always to provide a positive and transparent experience for every customer, and we appreciate your feedback as it helps us improve.

September 30, 2025

Good selection of cars to choose from and a great salesman that did not pressure you. More

by Mdm31711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Oct 04, 2025 -

Davidson Ford of Clay responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 30, 2025

Was told by service a feature on my 2024 bronco …(. Auto stop start ) that I brought in because it stopped working was a glitch that as the service guy said …. Sometimes it works and sometimes it doesn More

by Would rather not…dealership has it.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Oct 09, 2025 -

Davidson Ford of Clay responded

Thank you for sharing your experience with us. It is unfortunate that we were unable to resolve your concerns and that you left feeling dissatisfied. Our management team would like the opportunity to chat with you. Please give our Community Relations Manager, Alekzandra, a call at 315-836-4344 or email customerservice@davidsonautonet.com. We liked to help resolve your concerns.

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