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Davidson Ford of Clay

Liverpool, NY

4.4
204 Reviews
Call Dealership (315) 870-7000

3690 NY-31

Liverpool, NY

13090

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204 Reviews of Davidson Ford of Clay

March 06, 2026

The attendants are very friendly and quickly take care of your needs The waiting room is very nice 👍 More

by rvander3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany , Review Responder
Report | Print
March 04, 2026

Matt was fantastic! He got me the perfect bronco and I am so in love with my new car! More

by Hdavis3122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I did not deal with the internet department
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Mar 07, 2026 -

Davidson Ford of Clay responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 04, 2026

Another pleasant trip to get my oil changed. Staff are all very nice. Waiting room is clean and comfortable. More

by rosiesmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Mar 07, 2026 -

Davidson Ford of Clay responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 02, 2026

Thank you mark for helping me get another great bronco. Great dealer ship. Thank you More

by Nanadebrecore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone one helpful and polite, Review Responder
Report | Print
Mar 05, 2026 -

Davidson Ford of Clay responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

March 02, 2026

Very clean and comfortable while we waited. Great service and Ed was a wonderful salesperson. My name is Mary Ann. Thank you for asking. More

by MAC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meg, Review Responder
Report | Print
Mar 05, 2026 -

Davidson Ford of Clay responded

Hello Mac, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

March 01, 2026

Matt was fantastic to work with. Made the process simple and enjoyable. Will be back More

by Mphilljr69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Mar 05, 2026 -

Davidson Ford of Clay responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 25, 2026

I waited 1 hour and no one spoke to me I had an appointment my vehicle never moved So I left and again no one even asked if I needed to reschedule Won t be back or get another vehicle from them More

by comerjerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Review Responder
Report | Print
February 24, 2026

I have been going to Davidson Ford of Clay since they opened this location and I have always been treated with respect and the staff are all friendly and helpful without being pushy.I will continue to do More

by Connie Devendorf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Gardenier, Review Responder
Report | Print
Feb 28, 2026 -

Davidson Ford of Clay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

February 23, 2026

Customer was extremely poor,dropped off vehicle early Wednesday morning and was told would be ready Friday.After calling repeatedly finally got through and was promised would be ready Monday.No answer ag More

by bwally102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paige Desalvo , Review Responder
Report | Print
Feb 27, 2026 -

Davidson Ford of Clay responded

Thank you for taking the time to share your experience. We sincerely apologize for not meeting the promised timeline for your vehicle and for the frustration this caused. When your vehicle was dropped off early Wednesday, our initial estimate was to have it ready by Friday. Unfortunately, during the repair process we experienced issues with parts failing and discovered additional repairs were needed. This extended the completion time beyond what we originally anticipated. While unexpected complications can happen, we understand that the lack of timely communication and the delays you experienced — especially having to call repeatedly and make multiple trips — were frustrating and inconvenient. We are truly sorry for the inconvenience this caused, including the delay in arranging a loaner vehicle. That is not the level of service we aim to provide. Your feedback is important to us, and we are addressing our communication and scheduling processes to prevent this from happening again. We appreciate your patience and the opportunity to make this right. If there is anything further we can do to restore your confidence in us, please don’t hesitate to reach out directly.

February 23, 2026

Working with Ed Perra was great! He was very receptive to what I was looking for in a vehicle and made the process quick and easy. More

by Kjacklett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Perra, Review Responder
Report | Print
Feb 27, 2026 -

Davidson Ford of Clay responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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