Davidson Ford of Clay

Slid into a curb and my steering wheel is not straight. I thought I needed an alignment. They wrote up the service order and the Service Advisor informed me that I would be needing an oil change soon. Acco I thought I needed an alignment. They wrote up the service order and the Service Advisor informed me that I would be needing an oil change soon. According to the information provided on my Ford Pass App, the remaining oil life is 32%. I said since I am here, you might as well change the oil. I asked for a basic oil change. I was billed for a motor oil additive that I didn't ask for and the Service Advisor informed me that I did. I said my vehicle has 16,800 miles and has been driven for 20 months which equates to a little over 800 miles a month. I had my 1st oil change as suggested by Ford. Needless to say, they up charged me for the MOA (motor oil additive) that I didn't request. Then they charged me $139.99 + tax for diagnostics to determine if the alignment was the problem. After a couple of hours, the Service Advisor informed me that the lower control arm right was bent and would need to be replaced before they could perform the alignment. I asked if they would waive the $139.99 diagnostic fee if I had them repair the control arm. The answer was "no". The Service Advisor also let me know the oil change had been completed. This is the scenario, the vehicle is already up on the rack for an oil change which includes a tire rotation. All of the tires are off of the vehicle, the Service Technician was aware that the vehicle was in for an alignment; how much time was expended to look at the front suspension to notice the lower right control arm was bent. They charged me $241.96 for an oil change with the motor oil additive that I didn't request and let me know that they couldn't perform the wheel alignment because of the bent control arm. I won't be returning to Davidson Ford of Clay. More

Everyone at the Dealership was professional and courteous. This was my first time dealing with them and I was impressed. My Sales Rep was Daniel Jordan and I would highly recommend him as he was ve courteous. This was my first time dealing with them and I was impressed. My Sales Rep was Daniel Jordan and I would highly recommend him as he was very easy to work with. The entire transaction was seamless. More

My sales representative, Matt Rupp was amazing and he went above and beyond to accommodate what I need! The manager was Joe was equally as amazing to ensure all the necessary paperwork is in order. went above and beyond to accommodate what I need! The manager was Joe was equally as amazing to ensure all the necessary paperwork is in order. More

Matt Rupp and Doug Jean made the promise easy and seamless. They were easy to work with and I will definitely go back for my next vehicle. seamless. They were easy to work with and I will definitely go back for my next vehicle. More

I had a great experience in dealing with Jeremy at Davidson Clay. I would go back in a heartbeat! Davidson Clay. I would go back in a heartbeat! More

i really like my new Ford. Salesperson was extremely helpful in explaining leasing. My previous car was a 2012, so I had a lot to learn. He was very patient and took his ti Salesperson was extremely helpful in explaining leasing. My previous car was a 2012, so I had a lot to learn. He was very patient and took his time with me. Thankyou ED Perra More

I am very happy with Davidson Ford of Clay. I just purchased my second vehicle with them and I was treated with upmost respect from everyone I dealt with there. I will definitely be returning I just purchased my second vehicle with them and I was treated with upmost respect from everyone I dealt with there. I will definitely be returning to them when I decide its time to purchase another Ford. I purchased an Edge this time and it is an amazing vehicle. Thank you Davidson Ford and my Salesman, Mark Rupp. More

Worst experience I've have ever had buying a Ford product and I've bought a lot of them. and I've bought a lot of them. More

I scheduled an appointment to look at a specific vehicle, the internet customer service rep Rob told me that the vehicle would be transported overnight to be ready to go at the scheduled time of 9:00 AM. I t the internet customer service rep Rob told me that the vehicle would be transported overnight to be ready to go at the scheduled time of 9:00 AM. I told him I'd be coming from an hour away. In the morning, I arrived and the truck was not transported. If I wanted to see it I'd have to drive another 45 minutes. Davidson Ford does not seem to value my time. When politely telling the sales rep that it wasn't his fault, but these are the impacts on me for not having the truck here, he didn't listen, rather was muttering uncomfortably. Value your customers' time or they simply will go elsewhere. Have empathy when they are expressing their disappointment. More