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Davidson Ford of Clay

Liverpool, NY

4.3
196 Reviews
Call Dealership (315) 870-7000

3690 NY-31

Liverpool, NY

13090

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196 Reviews of Davidson Ford of Clay

February 23, 2026

Customer was extremely poor,dropped off vehicle early Wednesday morning and was told would be ready Friday.After calling repeatedly finally got through and was promised would be ready Monday.No answer ag More

by bwally102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paige Desalvo , Review Responder
Report | Print
Feb 27, 2026 -

Davidson Ford of Clay responded

Thank you for taking the time to share your experience. We sincerely apologize for not meeting the promised timeline for your vehicle and for the frustration this caused. When your vehicle was dropped off early Wednesday, our initial estimate was to have it ready by Friday. Unfortunately, during the repair process we experienced issues with parts failing and discovered additional repairs were needed. This extended the completion time beyond what we originally anticipated. While unexpected complications can happen, we understand that the lack of timely communication and the delays you experienced — especially having to call repeatedly and make multiple trips — were frustrating and inconvenient. We are truly sorry for the inconvenience this caused, including the delay in arranging a loaner vehicle. That is not the level of service we aim to provide. Your feedback is important to us, and we are addressing our communication and scheduling processes to prevent this from happening again. We appreciate your patience and the opportunity to make this right. If there is anything further we can do to restore your confidence in us, please don’t hesitate to reach out directly.

February 23, 2026

Working with Ed Perra was great! He was very receptive to what I was looking for in a vehicle and made the process quick and easy. More

by Kjacklett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Perra, Review Responder
Report | Print
Feb 27, 2026 -

Davidson Ford of Clay responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 19, 2026

should’ve fixed my problem. The first time I and not blame it on software More

by Jkachnic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
What Internet department?, Review Responder
Report | Print
February 18, 2026

Great service. Mobile unit came to my home for oil change…. Marc was pleasant, polite, and professional. Everything was so easy and cost was fair More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc, Review Responder
Report | Print
Feb 21, 2026 -

Davidson Ford of Clay responded

Hi Karen, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

February 18, 2026

Thanks to Ed Perra for doing the leg work to get an extra key fob for my 2025 Ford Bronco Sport. Having an extra fob is helpful! More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Review Responder
Report | Print
Feb 21, 2026 -

Davidson Ford of Clay responded

Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

February 09, 2026

I had a great experience at davidson ford. MATT RUPP got me the truck I wanted for a lower price than I expected. More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Rupp, Review Responder
Report | Print
Feb 13, 2026 -

Davidson Ford of Clay responded

Hi Scott, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

February 06, 2026

I never doubted I would come back to Davidson Ford after 8 years with my Ford Escape to purchase a new car. Much thanks to Ed Perra and the Davidson team for making it a super smooth process to purchase my More

by Melissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley , Review Responder
Report | Print
Feb 08, 2026 -

Davidson Ford of Clay responded

Hi Melissa, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2026

Pesto decision I made by going to davidson ford in clay. From my salesman to the service department , they are amazing More

by wandamknow
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Feb 04, 2026 -

Davidson Ford of Clay responded

Hi, we're happy you found our staff to be so supportive during your experience here at Davidson Ford. If you have any further questions, please don't hesitate to reach out!

January 26, 2026

My experience at Davidson was smooth and easy. They worked hard to get me the best deal. More

by Amyginger5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed , Review Responder
Report | Print
Jan 29, 2026 -

Davidson Ford of Clay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

January 26, 2026

I had a recall on my f250, from the initial call to schedule my service appointment they were very accommodating. I was able to drop off my truck as scheduled and I asked the to fix three other small i More

by Artesionconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review Responder
Report | Print
Jan 29, 2026 -

Davidson Ford of Clay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

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