Darrell Waltrip Honda

Stay away from this dealer!!! Well it all started with taking my accord in for an oil change no big deal right? As I am being wrote up I was told this would take about 2 hours AND Well it all started with taking my accord in for an oil change no big deal right? As I am being wrote up I was told this would take about 2 hours AND I HAD AN APPOINTMENT. so as I laugh thinking the gentleman was joking he then puts paperwork in front of me and tells me I will try to have you out about 1 pm. I then get frustrated and ask what is the hold up he said "sir we're busy". I can understand that but I feel as if he was a bit unprofessional. I then go sit down start doing some work on my laptop. 2 hours then went by and I went and asked for an update and I was told we haven't got it in yet, I'm sure my face was blood red at this point, I sit back down continue working. Finally I am called to check out, I was pointed across the parking lot to where my car was and then asked to speak with Archie who had been taking care of me, my entire family and several of my friends for years me personally for 18 years. He is the man but I was flustered when I was told that he had been let go and was told he was at Nissan of Murfreesboro. Needless to say I am trading my 12 accord for a Nissan and I have several friends that will do the same. I WILL NOT be back to see OL' DW even if it is for tire pressure. On top of the long delay I found that my washer fluid was not topped off and I had oil spots on my garage floor, mike van the supposedly new manager tried arguing with me over the phone about the issue and I felt like I had to beg to get the problem addressed. STAY AWAY PEOPLE AND SAVE YOUR TIME!!!!!! More

Too much oil! What started out as a simple oil change quickly turned into a huge mess at DW Honda. My car was running fine before they touched it. Immediately after What started out as a simple oil change quickly turned into a huge mess at DW Honda. My car was running fine before they touched it. Immediately afterwards, it was running sluggish, accelerating rough, and shifting hard. So I took it right back to them. They drove it and saw the problems, but couldn't figure out what was wrong with it. But they went ahead and told me, "These issues couldn't be caused by an oil change.. it must be something else." Since it was Saturday and they couldn't figure out the issue, they had to keep it until Monday. I am thankful that they gave me a loaner car during that time, even though I had to wait an additional 30 minutes to get the car. Nobody was in a very big hurry to do anything. On Monday, nobody had contacted me by mid-day, so I called them. They had found the problem: They put too much oil in the car. Let me repeat that: THEY PUT TOO MUCH OIL IN THE CAR!! I would expect that level of incompetence from Wal-mart... but not a dealership. It's completely unacceptable. When I came to pick up my car, the boy at the counter didn't seem to care. He just said, "We're bringing it around for you... we got everything taken care of... no worries" (imagine that in a 'I don't care about anything' voice). At this point, they hadn't even offered to refund the oil change. So I demanded to speak to the manager, Mike Van. Mike was actually very nice. For my troubles, he agreed to refund the oil change and give me the next 2 free (which is like offering a free cruise after the ship breaks down.. why would I want to do that again?? But it was a nice gesture.) Several days later... no refund yet. Just filed a dispute with the credit card company. The Good: Mike Van seemed to care that I was satisfied. The Bad: Nobody else care if I was satisfied. The Ugly: They put TOO MUCH OIL in my car. And they had to keep it overnight to figure that out. I'm sure this was just a horrible mistake. I hope they don't do this often. But after my experience, I can't recommend them to anyone. More

why I love Darrell Waltrip Honda We have been dealing with them for at least ten years. We have brought our last four cars there. There sales people, there service advisors and in p We have been dealing with them for at least ten years. We have brought our last four cars there. There sales people, there service advisors and in particular there service manager are all excellent. (second to none) I would never bring my cars any other place for maintenance. We live 25 minutes away, 50 minutes round trip. I could get my car serviced 5 minutes from my house , but because of there honesty, friendliness, knowledge, and there ability to make me feel important and that there really care about me and my car, Once again I would never bring my cars anywhere else. THANK YOU, DARRELL WALTRIP HONDA More

Darrell Waltrip Honda Service Fail I want to write this review to help fellow Honda owners and prevent them from being swindled. I bought a Honda in 2011. It was used and I decided to t I want to write this review to help fellow Honda owners and prevent them from being swindled. I bought a Honda in 2011. It was used and I decided to take it to Darrell Waltrip Honda for service when indicated. I have never been one to subscribe to routine maintenance and my 1999 Xterra has never had any problems. But since this vehicle is being utilized to transport my family, I have been timely in its maintenance. I returned again to Darrell Waltrip in Franklin on Murfreesboro Road for another service visit on April 14th. I was told it would cost over $800. I left and got a phone call about 90 minutes later telling me that "while the vehicle was still on the lift" it needed rear brake pads and could use a new set of tires. The brake pads definitely but the tires could wait until the next service visit. The cost for the brake pads $250. The cost for 4 new tires over $1200. They say this "while its on the lift" statement to pressure you into doing something without checking on what it actually costs. Come to find out the brake pricing was $75 overcharged and the tire replacement $500 overcharged. I opted to do the brakes there when he said he would match the competitor price. I picked up the car to the tune of over $1000 for this routine service visit. I drove home and the next morning one of the tire sensors was reading low pressure. I had to take the kids to school, go to a bank for a previously scheduled appointment and then go back to school to pick the kids up from morning class. I had to fill the tire 4 times. I immediately went to Discount tire and was told the wear on the tires was bad and they would have recommended replacement, and that the wear caused a tear in the already thinned sidewall. I replaced all 4 tires with the same as what the manufacturer recommended for $760 plus an $80 rebate. I called Darrell Waltrip first thing in the morning to let them know of the tire issue and George in service stated I probably ran over something and that's what the problem was and they weren't responsible. I then called early in the afternoon to speak to Archie the service manager and he didn't return my call until after 5pm. I told him what happened and I told him I would like a refund on the rotating and balancing and the alignment and he said that they didn't do a rotation and balance and he couldn't refund me the alignment.He also didn't apologize for his company's practice of overcharging its loyal customers. If I hadn't hit anything why did I need a $75 alignment. This leads me to question the necessity of all the other things that they did during my service visit. It is not so much the issue with my need to replace the tires a day after the service which is coincidental at best, but the fact that they overcharge you for things that you probably don't even need at the time and way over charge you for the things that you do need. How can they look you in the eye and smile as Russell did knowing that he tried to overcharge me $600 for things that I needed and still want me to trust them as a Dealership. I can tell you that if you need service for your Honda go around the corner to Firestone for brakes, filters and fluids and go to Discount Tire near the mall for tires. Heck, they will even rotate and balance your tires routinely after that for free. But if for some reason you HAVE to utilize a Honda dealership for your service, go to Crest before ever thinking of patronizing Darrell Waltrip Honda. I gave them the chance to make it right and they have chosen not to. Do not let something worse happen to you or your family. You need to go to someone you can trust. You need a dealership and service department that you can trust to tell you what you need and charge you a fair price for the parts and services. Darrell Waltrip Honda on Murfreesboro Road in Franklin Tennessee is not that place. If you are in their service department waiting room reading this, I would get back in your car and leave. More

My husband and I just bought a new 2014 Honda Civic EX-L. Great experience. Everyone that we dealt with was very nice and accommodating. They even played with our 2 yo when she wasn't in their play area! Great experience. Everyone that we dealt with was very nice and accommodating. They even played with our 2 yo when she wasn't in their play area! When talking about pricing and the details every thing was very clear and there was no haggling or issues. There were no hidden costs. I would say it was the best car buying experience I've had and it was with a 2 yo who was beyond ready to eat and nap! We were there from around 8:30 until noon. I'm not fond of our daughter running around at a place I do not know or in vehicles. They did not seem to care and I'd dare to say encouraged her playing in the car to make sure she liked it as well. It was very sweet and attentive to ALL of us - not just my husband for whom would be the main driver. We live in Hendersonville and would drive back there again for any other car needs. They did not try to 'push' any extras on us. They did show us the list of what we could get on it (and what it already had marked). They also had to show/tell us about specific things so that we knew what our options were which was fine. As soon as we said, 'No Thanks.' they said 'Okay' and moved on! Loved it! We are people that know what we want, what it cost and what we are willing to pay. We had already done our research and were very impressed with their (Heather's) knowledge about the vehicle and the laws and what's now required. Not once was there an unanswered question. I've seen the bad ratings from here and was hesitant to even go, but am VERY glad that we did. Maybe there is new management or maybe they are just working on what there issues were, but whatever it is, it's working!!! Honestly cannot say enough good about them and the experience! More