Darrell Waltrip Honda

Matt did an Excellent job. He had great follow thru skills and I was very impressed the his level of service he gave us, and I'm not impressed by much. With Kind Regards; Mrs. Wayne Dugger skills and I was very impressed the his level of service he gave us, and I'm not impressed by much. With Kind Regards; Mrs. Wayne Dugger More

Everything went very smoothly from the moment we walked in. They were able to find us a vehicle that fit our needs while staying within our budget. No one pushed us toward something we could not afford. in. They were able to find us a vehicle that fit our needs while staying within our budget. No one pushed us toward something we could not afford. We were very happy with the experience. More

My husband and I went in looking for a used Honda Odyssey. They had a few on the lot, but none were exactly what we wanted. Matt let us test drive the one on the lot which was closest to the model Odyssey. They had a few on the lot, but none were exactly what we wanted. Matt let us test drive the one on the lot which was closest to the model we were looking for, even though the price was much more than we hoped to spend. He spent the next hour working with us to find exactly the right car from one of their partners. Within 3 hours we found exactly what we were looking for at a great price, signed the papers, and were the proud owners of a new minivan, sight unseen! Because the car was at another location it had to be transferred in and Matt was in touch with me every day to let me know the status of my new car. When it arrived it was in perfect condition and had everything in it that was promised to us. It looked showroom new! We couldn't be happier with our purchase and with our choice to go to Darrell Waltrip. We would recommend Matt to anyone who is looking for personalized customer service and the perfect vehicle! More

We have purchase 4 cars from them over the years and have almost all of our service done there. We have always been extrodinarily pleased with everyone we have dealt with at the dealership. Recently bought almost all of our service done there. We have always been extrodinarily pleased with everyone we have dealt with at the dealership. Recently bought a used car from them and had the same great experience. More

Deceitful. Poor customer service. Changed offer after having me come back two days in a row and blamed the bank instead of their poor service. Not sincere. Would avoid at all costs. having me come back two days in a row and blamed the bank instead of their poor service. Not sincere. Would avoid at all costs. More

I have had the best service experiance ever at Darell Waltrip honda. They have made my service calls as easy as possible, with their Kindness, prices, discounts, and their nice childrens playroom. I ha Waltrip honda. They have made my service calls as easy as possible, with their Kindness, prices, discounts, and their nice childrens playroom. I have 2 year old twins and the playroom was a blessing! I would highly recomend this dealership for serivce! More

Bad Dealer: Bought an Accord and while they were preping it for delivery the salesperson (who was nice) called to explain why they were taking locking lugnuts off the car and the plastic piece that goes aro it for delivery the salesperson (who was nice) called to explain why they were taking locking lugnuts off the car and the plastic piece that goes around the sunroof (seems they forgot to put it on the sticker) However, I had bargened for the car with that on it this was the first bad experience . . . (when I got there they decided to leave the stuff on it because the sales manager did not want to pay the service dept to remove them. . .) Anyhow, Second bad experience: Unusual process there of removing the tags and personal belongings from your trade in before going to see the business manager. This burly, ex football player has rough sales tatics to sell extended warranty, pre pay service agreements and additional insurance. Doesn't understand "no thanks" Extremely high-pressure and emotional Third, and this is the one that has stuck with me at least a close second to the first is that they charge a whopping $298 doc prep fees. (see above, 'taking the plates off your trade in' FIRST at this point you are ready to go home and the $298 seems a cheap price for getting the heck out of dodge, but what really irked me was this business manager told me I had already agreed to this when I struck the deal. A thorough review of the pre sales docuement shows he lied. The only mention of this was in the "+ taxes, license and fees" nothing mentioning the $298, the process of taking your tags off, personal items out and finally, finally going to see business manager is bad enough but when he told me I had already agreed to $298, this takes the cake. AVOID DARRELL WALTRIP and go to an honorable dealer! More