Darrell Waltrip Honda

Know what you want. Know what you're willing to pay. This is a review of Darrell Waltrip's used car sales process. I recently purchased an eight-year-old vehicle from them in cash. (Would not recommend d This is a review of Darrell Waltrip's used car sales process. I recently purchased an eight-year-old vehicle from them in cash. (Would not recommend doing financing here.) The people here act exactly as you would expect salesmen, assistants, and receptionists at a big used dealership to act. They know that they'll have less intelligent customers whom they can sucker into their well-above-value list prices. They know that they can move vehicles quickly, and they will use that against you during negotiation (i.e. "I got this car in last night and already have had four calls about it this morning"), even if it's untrue. The sales managers will sit in their front room (where you have to stand at the counter to talk to them), and they won't come to the back to negotiate with you once you said you're ready to talk numbers. They'll reject your first offer without making a counter-offer. They'll look at their computer screens while talking to you. They'll assume that they're smarter than you. Don't let them get away with it. You can get a fast, reasonable deal here if you play your cards right. Do the legwork before you show up. Know exactly what you want from their stock (updated regularly online), and call in advance to check that the vehicle is still available and to schedule an appointment. Know what the car is worth with exactly the same specs, and find nearby comps if you can. Have your informed sales number in mind. Lowball them with your first offer, but have your second offer in mind so that you'll have a confident response to the salesman when he says "no," with no further qualification. Stay confident, quick, and definitive through the negotiation, and you will get an ok deal. (Especially women: don't let them take advantage of you. I'm a 23 year old female who came to the shop alone.) Long story short: Come here if you need a used car within a short timeframe; they do have a huge stock of mechanically sound cars. Be confident in your number as a consumer. And, of course, don't be afraid to walk if you feel that the negotiation isn't going your way. There are hundreds of other dealerships in the area. More

We are STILL waiting for our new car to come in We have been waiting over a MONTH for our new car. When we put money down weeks ago, our salesman said it would be transferred from a local dealer wit We have been waiting over a MONTH for our new car. When we put money down weeks ago, our salesman said it would be transferred from a local dealer within that very week. The following week, he said it had been sold out from under us, but he would keep looking. Days go by, he says he found other dealers but they are not local and we would need to pay a hefty transfer fee. We said no, and he said the other option is to have one "built" and it would be available within 2 weeks. Well that time is passed, and now he says it will be available next week (supposedly). I feel like 1) we won't get the car we ordered in January until April or 2) the car will come in, but it won't be the right color/type we ordered. This has been a huge mess. I am very disappointed. More

Looking at a new crv I talk with Mike Boyer Saturday night about a new car, he went in to the Magee who ever this is cutting trade in value. This came up with numbers. I t I talk with Mike Boyer Saturday night about a new car, he went in to the Magee who ever this is cutting trade in value. This came up with numbers. I told him I would thing about and let him know,his offer was if take three hundred off the new car will you take it tonight? I told I was not getting it last night, I was still looking around. He told me if you are not getting a car tonight I don't need to talk to you! The salesman apologized for his actions as I was leaving , I told that was very unprofessional and not called for that I would not be back there! More

It all went wrong I took my Honda Pilot into Waltrip Honda (where I bought the car new) for a defective airbag warranty repair. It will be my last visit to this dealers I took my Honda Pilot into Waltrip Honda (where I bought the car new) for a defective airbag warranty repair. It will be my last visit to this dealership as this wasn't the first time I'd received less than satisfactory service. On this visit: * I was immediately accosted by an overzealous sales person who called me by an incorrect name, shoved a piece of paper at me showing my payment for a new Pilot without asking if I was even interested in a new vehicle. He asked no qualifying questions, just went straight to close the deal. It was rude and unappreciated. *. Honda told me I'd have a courtesy car. When I arrived I found it was a rental from Enterprise and I'd need to go to the rental office for paperwork. If they wanted me to buy a new Honda why didn't I receive a Honda loaner? They certainly had plenty of inventory. Why give the inconvenience? Why introduce me to another brand via the rental? * They lost my key. *. Since I'd had other issues with Waltrip I used a local mechanic for maintenance. This local shop put a mileage reminder for my next scheduled maintenance on my windshield. The Waltrip people removed it without asking. After bad repairs and other issues, this adventure proved once again why I will not return or recommend Waltrip Honda. More

Over charges on invoice # HOCS314324 On 11/4/15 my wife took her old 1994 Honda Prelude in for services. I gave her a list of thing I had done. (I used to be a mechanic). The services On 11/4/15 my wife took her old 1994 Honda Prelude in for services. I gave her a list of thing I had done. (I used to be a mechanic). The services manager said they needed to do a complete front brake job, water pump and timing belt. He said the water pump was leaking. I checked the water just a week ago and there was no leak. Because my wife has an emotional attachment to this old car I agreed to the work. They needed the car over night. I talked to the service manager. He stated they would provide her with a loner car or a rental car free. On the bill there is a $58.00 rental car fee. There is a $40.00 freight charge for parts that came from their warehouse. There is a $100.00 charge for inspection of suspension. Job # 3 is $283.34 for the brake job. Job # 5 there is a $100.00 charge to rep pads and rotors. After my wife got home and she called me at work I asked her to call back and make sure they are going to do a wheel alignment that was one thing she took the car in for. She called the service manager back and my wife was told that they would do the wheel alignment for free. There is a charge of $59.99 for that. So there is a total of $357.99 worth of charges that are unsupported. Richard Ley More

Think they're a 50 state DMV On 10/31/15 drove from Birmingham to Nashville to purchase a new car for cash, a transaction that should have taken an hour. I wasn't aware that the On 10/31/15 drove from Birmingham to Nashville to purchase a new car for cash, a transaction that should have taken an hour. I wasn't aware that the dealership was under the impression that it was the DMV. Three hours of interagation, waiting, more waiting, we left with little or no paper work to register the vehicle, the dealership would handle it. A week later we received additional blank paperwork to be signed, and, returned. NO WAY! Looks like I may have to hire a lawyer to get my car registered. DO NOT DEAL WITH THESE PEOPLE!!! More

Awesome We had the best experience today at DW Honda. Our salesman was top notch start to finish. We will always recommend the team to anyone looking for a Ho We had the best experience today at DW Honda. Our salesman was top notch start to finish. We will always recommend the team to anyone looking for a Honda. More