Darrell Waltrip Honda

My husband had called Darrell Waltrip Honda in Franklin, TN and spoke with Marissa. We were trying to see if we could get a 2013 Honda Civic for the price we wanted here in Middle TN before driving to Memph TN and spoke with Marissa. We were trying to see if we could get a 2013 Honda Civic for the price we wanted here in Middle TN before driving to Memphis where it was guaranteed to accept the price we wanted. Marissa told us to fill out the credit form to see if I qualified for 0.9% financing. The price we wanted or the vehicle was $18600 out the door for a urban titanium metal vehicle which she said was available. Marissa said she would talk to her managers. We had to call several times within two hours and talked with Marissa who said she was really busy and hadn't talked to her managers yet. By this time it was around 1pm-2pm. Finally my husband and I decided to just drop by to see if we can at least look at the urban titanium honda lx she said was available. A man walked out and said he would get Marissa. Another man approached us saying she was busy and asked what he could help us with. We explained to him the situation and he said the only 2013 honda civic lx's that were available were blue or white. We told him that Marissa said an urban titanium was available and he said no. We said "we understand you're saying no, but we were told there was one available and we just drove an 1 1/2 hours to get her from our house because we were told you had one available". The man was very snooty the first time he walked up to us and began to get really rude. At this point it was over 15 minutes of standing there to see if the dealership could even accept our offer (this has been several hours later since we talked to Marissa and were waiting to see if it could be accepted and then got there and we had to wait even longer once we got there- keep in mind that we were planning a trip to Memphis for a vehicle that was guaranteed to accept our offer). At this point Marissa was still too busy to come and help us- she didn't even come to say hi or see how we were doing with the car situation. Finally, the rude gentleman came out and said that they will match the price the dealership in Memphis if we took the blue or white civics. He went to get a blue one so I could see it and I did not like it. I don't like white either. So my husband said "You guys advertise that you guarantee you can beat anybody's offer but you only match ours and you advertise that if you can't beat the offer you will give a $100 gift card." Well the old, skinny, white haired gentleman took my husband inside and my husband came out looking angry. APPARENTLY, your HONDA franklin dealership said they will take our offer but beat the other dealerships price by "$1" to beat the other dealerships offer. That is extremely uncalled for and disrespectful. You clearly advertise "if we can't beat any dealerships offer, we will give a $100 gift card". Well they said they can MATCH the other dealerships offer and did not offer to make it cheapr until we mentioned the "$100" gift card. Then they got rude about it and FINALLY said they will beat that price by a $1. The first time we walked in that place we were greeted by a rude man already starting our experience off with the Darrell Waltrip Honda in franklin, tn a bad experience. The whole experience was awful. I will NEVER recommend or purchase a vehicle from this location in the future. On our way to Memphis, Trickett Honda (the dealership we originally wanted to accept our offer because of their amazing customer service) ended up calling us so we turned around and that night signed a contract and got the urban titanium vehicle we wanted AND we got GREAT customer service. We were ready to sign one with Honda in Franklin, but they lied about having the color of car we wanted and the customer service is awful. They advertise great customer service but it was terrible. This dealership really made Darrell Waltrip look bad. I wonder just how many people they have screwed over saying they will match the price of any other dealership and then when they say "well your just matching it not BEATING the price" and then offer a lower price by $1. Terrible dealership and will never return!!! More

Before you bring in your Honda for routine scheduled maintenance, check with Crest, Reddell or Import Specialty first. I just took my 2011 Odyssey for the 30k service & to fix a noise in the pass side f maintenance, check with Crest, Reddell or Import Specialty first. I just took my 2011 Odyssey for the 30k service & to fix a noise in the pass side front wheel well. The price was $550. I was ok with the price until I learned that $550 is $200-$300 more than Crest or Reddell, for the same service. Furthermore, DW's 30k service is more involved than Honda recommends. Seems like that's the trend, all dealerships do that. That is a good reason to go to Import Specialty. I digress, not only did we get screwed on the price, THEY DIDNT FIX THE NOISE. If you bought a Hendrick Autoguard extended warranty, any ASE cert shop will honor it. You don't have to be captive to DW. Going forward, I'm taking my business to any of the aforementioned businesses. That star on the car means you got screwed by Ol' DW Their service dept ruined an otherwise pleasant buying experience. 12/18 FOLLOW UP: I took my Civic in with the Odyssey. I was instructed that I MUST get new rear brakes and rotors. "Your car is dangerous to drive" I was told. They wanted $400 for new rotors and pads. When I asked if they could just do the brake pads, I was told "Due to liability reasons, we cannot". I left, seeking another opinion. I took the "dangerous" Civic to another repair facility. I was told the rotors were fine and any wear was barely noticeable. I was charged $60 for two Honda OEM brakes More

Buyer beware!!!! I was in the market for a Honda Pilot and found one which I was interested in at Darrell Waltrip online. I was traveling to Franklin TN from Bowling Green Ky one weekend and decided to s and found one which I was interested in at Darrell Waltrip online. I was traveling to Franklin TN from Bowling Green Ky one weekend and decided to stop in and look around. I ended up speaking with one of their sales people, Ryan, who quoted a price for me on a 2013 Honda Pilot. Ryan informed me that he would be able to get me the pilot in any color I wanted. I told him that I wanted a white one. He said that he could trade with another dealership to get the specific color, all he needed was a $500 deposit to hold the vehicle. I paid the $500 thinking that this was going to be a smooth transaction. I was very wrong. I called Ryan on Tuesday of the following week to see if it would be possible to come get our vehicle on Friday afternoon. He said yes, the vehicle was secured and that if I came friday afternoon, they would have time to inspect the vehicle before we took it home. My husband and I both work during the week so we took of Friday to go pick up our new vehicle. No one from the dealership called us between Tuesday and Friday so we headed down thinking our vehicle was there and held for us, all we needed to do is fill out paperwork. WRONG AGAIN! We traveled the hour and a half to Franklin TN, only to find out they DID NOT have our vehicle and could not even get the one that I had put my money down for. They began to try to upsell us to a) a vehicle with more features or b) the next year model. I agreed to get a different color than what I had originally requested. They first told me they had the vehicle I wanted in black on the lot that I could drive home that day..... another lie, after driving around the lot for a while they came back and said that it was already sold. Not only that, but our salesman suggested that "since we were getting a darker vehicle, we should get the paint protection for an extra $600" well since we didn't want a darker color due to the difficulty of disguising scratches to begin with, we were not happy with this.... but we agreed to pay the extra amount (regretfully). By this time, 3 hours has passed and I'm just ready to get out of there, finally they locate my second color choice in Memphis TN and say that they will have it delivered to us the following day. This was 2 days ago, I am out of $30,000 and still have no vehicle. I'm outraged to say the least and WILL NEVER step foot on this lot again unless it is to get my $ back. I can't believe these people can stay in business with this type of "customer service". More

We are return customers to this dealership. We were very pleased nine years ago and experienced the same great service this time around. Our sales rep, Josh Moose, was very attentive without pressuring us. pleased nine years ago and experienced the same great service this time around. Our sales rep, Josh Moose, was very attentive without pressuring us. He answered all of our questions and showed us a number of cars to help us narrow our search. We were given time to talk independently of salesmen and were allowed to make our decision in a timely manner. When a few problems did arise, both Josh and our finance salesperson, Steven Parell, worked to resolve those issues to our satisfaction. We were extremely happy with our first Honda - a CRV - and recommended Honda's to several of our friends and family. Three family members bought Hondas after our recommendations. Unfortunately they are all out of state but if they had lived close, we would not hesitate to steer them to Darrell Waltrip Honda and to Josh Moose. We are looking forward to a great relationship with this new Honda. More

I went up there to trade in my 2011 Truck for a 2013 Odyssey. The salesman kept acting like it was a done deal even after they offered me a full $2K less than the kelly blue book trade in value and wha Odyssey. The salesman kept acting like it was a done deal even after they offered me a full $2K less than the kelly blue book trade in value and what Carmax had offered. Further more...the appraiser smoked a cigarette in my truck as he appraised it. I would not recommend this car dealer to my enemies as I feel they are scam artists. I instead ended up going to Crest Honda and had a wonderful experience where they appraised my vehicle at what Carmax had offered and did it without making the inside of my truck smell like an ashtray. I am now the proud owner of a new 2013 Honda Odyssey. More

My husband and I were pleasantly surprised with the no hassle experience when we purchased our pre-owned Honda Accord with you on March 17th. We were actually sitting in another dealership waiting to pur hassle experience when we purchased our pre-owned Honda Accord with you on March 17th. We were actually sitting in another dealership waiting to purchase when your salesman ( I don't recall his name) called us with a price we couldn't ignore. We were expecting to get there and be jerked around but the sale went as smoothly as I've ever seen at a dealership. We would definitely recommend Daryl Waltrip Honda to anyone. The staff was super friendly and not intimidating and pushy. More

I spent about $700 having an oil pan gasket and CV boot replaced on an Odyssey on 3/14. The service advisor said my tires looked dry rotted. So I had them replaced on 3/22 at a tire store. While removin replaced on an Odyssey on 3/14. The service advisor said my tires looked dry rotted. So I had them replaced on 3/22 at a tire store. While removing the lug bolt on the same wheel that Waltrip worked on, the bolt snapped because Waltrip cross threaded the bolt. OK so things happen. The problem is that Waltrip will not own up to their mistake. I took the vehicle back to Waltrip and they want $400 to fix the problem they caused. And that was with the generous 25% discount they were offering! More

Here is a TRUE situation that happened to me yesterday getting my 2012 Crosstour serviced for the first time at Waltrip Honda. Took car in for first oil change and tire rotation....Simple enough....her getting my 2012 Crosstour serviced for the first time at Waltrip Honda. Took car in for first oil change and tire rotation....Simple enough....here is something that drew my attention, back in July when I purchased the car...both valve stem caps were missing on my two rear tires..no big deal I left them off till I took the car in for first service...not thinking anything about it I left the dealership and went across the street to get something to eat....was gone about 15min. I returned to the dealership and to my surprise my car was ready...it struck my kinda odd that they were finished already since this service department was busy on a Friday afternoon (1:00pm). When I approached my car I noticed that both valve stem caps were still missing on the rear tires of the car and that it did not look like the tires had been touched. I proceed to go inside to pay for my service (oil change and tire rotation) and ask the service adviser if the tires had been rotated and I was assured that they had I make the statement to the adviser that both stem caps were missing on the back tires and they were still missing. (I knew they had not rotated the tires and were about to charge me for the service that was NOT preformed on my car) when I brought this to the advisers attention he looked at me like I was crazy and picked up the phone and called back to the service area and spoke with the tech that was to do my service. The tech assured the adviser that he had rotated the tires and when he was informed of my knowledge that the tires had not been rotated the story changed to "I must have forgot". How it the xxxx are you going to "forgot" to do your job and still charge a customer for it.... Of course this only puts up HUGE red flags for me and having Waltrip service my car. My advise to anyone is mark your tires for a rotation and make sure you get what you are paying for....bottom line is I don't mind paying for a service However, I do require to get what I pay for. The end result was that they returned the car to the service area and rotated the tires and did not charge me for the service as a good will jester...for that I am thankful. I have owned 3 Honda's and really respect this service department will return in the future However, I will check behind them. More

Got a letter indicating that they were looking to pay top dollar for used cars so thought I would go in for a appraisal of my Honda. After 2.5 hours, they came back with a lower than KBB estimate. What a fre dollar for used cars so thought I would go in for a appraisal of my Honda. After 2.5 hours, they came back with a lower than KBB estimate. What a freaking hoax. Never have been happy with service either. Had multiple return visits. Very expensive. Find another Honda dealer. More

Well, we DID have a bad experience (lied to about emissions testing and service that would be ordered) but the general manager is making great strides to "make things right." I think that they shoul emissions testing and service that would be ordered) but the general manager is making great strides to "make things right." I think that they should have been right in the first place, but since they refunded us $498 in customer service fees (that I didn't even know we were charged to begin with) I feel obligated to modify my review. Still, I won't forget how we were treated initially whenever I'm in the market to buy another vehicle again. More