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Darrell Waltrip Honda
Franklin, TN
687 Reviews
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687 Reviews of Darrell Waltrip Honda
December 30, 2015
It all went wrong I took my Honda Pilot into Waltrip Honda (where I bought the car new) for a defective airbag warranty repair. It will be my last visit to this dealers I took my Honda Pilot into Waltrip Honda (where I bought the car new) for a defective airbag warranty repair. It will be my last visit to this dealership as this wasn't the first time I'd received less than satisfactory service. On this visit: * I was immediately accosted by an overzealous sales person who called me by an incorrect name, shoved a piece of paper at me showing my payment for a new Pilot without asking if I was even interested in a new vehicle. He asked no qualifying questions, just went straight to close the deal. It was rude and unappreciated. *. Honda told me I'd have a courtesy car. When I arrived I found it was a rental from Enterprise and I'd need to go to the rental office for paperwork. If they wanted me to buy a new Honda why didn't I receive a Honda loaner? They certainly had plenty of inventory. Why give the inconvenience? Why introduce me to another brand via the rental? * They lost my key. *. Since I'd had other issues with Waltrip I used a local mechanic for maintenance. This local shop put a mileage reminder for my next scheduled maintenance on my windshield. The Waltrip people removed it without asking. After bad repairs and other issues, this adventure proved once again why I will not return or recommend Waltrip Honda. More
by Wayneh119
Employees Worked With
None remembered
November 14, 2015
Over charges on invoice # HOCS314324 On 11/4/15 my wife took her old 1994 Honda Prelude in for services. I gave her a list of thing I had done. (I used to be a mechanic). The services On 11/4/15 my wife took her old 1994 Honda Prelude in for services. I gave her a list of thing I had done. (I used to be a mechanic). The services manager said they needed to do a complete front brake job, water pump and timing belt. He said the water pump was leaking. I checked the water just a week ago and there was no leak. Because my wife has an emotional attachment to this old car I agreed to the work. They needed the car over night. I talked to the service manager. He stated they would provide her with a loner car or a rental car free. On the bill there is a $58.00 rental car fee. There is a $40.00 freight charge for parts that came from their warehouse. There is a $100.00 charge for inspection of suspension. Job # 3 is $283.34 for the brake job. Job # 5 there is a $100.00 charge to rep pads and rotors. After my wife got home and she called me at work I asked her to call back and make sure they are going to do a wheel alignment that was one thing she took the car in for. She called the service manager back and my wife was told that they would do the wheel alignment for free. There is a charge of $59.99 for that. So there is a total of $357.99 worth of charges that are unsupported. Richard Ley More
by LeyVet
Employees Worked With
Service Manager
November 09, 2015
Think they're a 50 state DMV On 10/31/15 drove from Birmingham to Nashville to purchase a new car for cash, a transaction that should have taken an hour. I wasn't aware that the On 10/31/15 drove from Birmingham to Nashville to purchase a new car for cash, a transaction that should have taken an hour. I wasn't aware that the dealership was under the impression that it was the DMV. Three hours of interagation, waiting, more waiting, we left with little or no paper work to register the vehicle, the dealership would handle it. A week later we received additional blank paperwork to be signed, and, returned. NO WAY! Looks like I may have to hire a lawyer to get my car registered. DO NOT DEAL WITH THESE PEOPLE!!! More
by 123456
Employees Worked With
Anne Stephens,
October 07, 2015
Awesome We had the best experience today at DW Honda. Our salesman was top notch start to finish. We will always recommend the team to anyone looking for a Ho We had the best experience today at DW Honda. Our salesman was top notch start to finish. We will always recommend the team to anyone looking for a Honda. More
by Stephj
Employees Worked With
Randall Murphy
August 14, 2015
Randy. If you're a first time car buyer, you must, must, must come to Darrell Waltrip Honda. I recently moved to the Franklin area from DC where I never had If you're a first time car buyer, you must, must, must come to Darrell Waltrip Honda. I recently moved to the Franklin area from DC where I never had a need to have a car. After popping around a few car dealerships, I finally stumbled on Darrell Waltrip Honda. Right off the bat, Randy knew I had never purchased a car before. This immediately made me uncomfortable and nervous that I was going to be taken advantage of. Complete opposite happened. Randy showed me YouTube videos explaining differences between new and used cars, printed me articles explaining different concepts behind buying a car, and best of all, never once did he pressure me. He even told me to go home and sleep on everything I had just learned before making a decision. Randy went above and beyond to get me the best deal ( I came in with a very set budget) and was so patient, even staying a bit after hours. All those horror stories I had heard about being a female and buying a car are thrown out the window. Randy, you made the unknown, and quite possibly the most stressful, part of my out of "district" move comfortable. I will never go anywhere else. Thank you! I love my new Honda Fit :) More
by natalia323
Employees Worked With
Randy
August 08, 2015
Great Sales Dept. They honor the TrueCar pricing and made the transaction easy. Terry Hill was our salesman and he was terrific! Not pushy and allowed us time to go ove They honor the TrueCar pricing and made the transaction easy. Terry Hill was our salesman and he was terrific! Not pushy and allowed us time to go over everything. Bought 2 cars from him and plan our next purchase with him. More
by justinb
Employees Worked With
Terry Hill
July 20, 2015
This dealership has gone downhill My wife and I have bought several cars from DW, were treated fairly in the past, and we decided to trade in her 2004 Accord for a 2015 Fit. The AC on My wife and I have bought several cars from DW, were treated fairly in the past, and we decided to trade in her 2004 Accord for a 2015 Fit. The AC on her Accord stopped working and in this heat we just decided to trade it in. At her last service appt they handed her a signed offer, good for a week of $5,000.00 for her car so we figured they would only offer about $4,000.00 in order to fix the AC. We were offered $2,000.00 after waiting for 45 minutes and when we said, "Thanks for your time, we'll look somewhere else", the Manager came over and said that was a VERY fair price and implied we didn't know what we were talking about. When we referenced the offer from them he said, "That was just the first offer and we would go through the car thoroughly before making a "final" offer. Interesting since the car had been serviced there since the day we bought it. We went back home and verified that the KKB value was $5,300 and went on their website to see the same year Accords with more miles for $8 - 9,000.00. I understand they need to make a profit but it's ridiculous they way we were treated. We like Honda's but are going to a different dealership. The one in Murfreesboro offered $4,000.00 More
by fangs
Employees Worked With
Mike and Robb
June 27, 2015
Wonderful dealership! During a trip to TN recently, I brought my son's 2014 Honda in for service at DW--the work was completed well and on time as promised. Service Advisor During a trip to TN recently, I brought my son's 2014 Honda in for service at DW--the work was completed well and on time as promised. Service Advisor Angel was excellent--she went over upcoming maintenance needs and was very pleasant to deal with. My son will definitely be bringing his car to DW for all future service needs--this is a top-notch dealership! More
by lindacarguru
Employees Worked With
Angel
April 01, 2015
Don't waste money Absolutely do not buy any plans or warranties. There is no where else to go. When you try to cancel, it is very much pro-rated. Total rip off. Absolutely do not buy any plans or warranties. There is no where else to go. When you try to cancel, it is very much pro-rated. Total rip off. More
by Lisa0623
Employees Worked With
Tim
August 15, 2014
civic sedan Great experience. Mike Meskel was the best. Love my Honda. Everything went very smooth during my trade. Everyone nice.Thanks Darrell Waltrip for hirin Great experience. Mike Meskel was the best. Love my Honda. Everything went very smooth during my trade. Everyone nice.Thanks Darrell Waltrip for hiring Mike Meskel. Wonderful young man. More
by Brenda Mills
Employees Worked With
Mike Meskel
