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Darrell Waltrip Honda
Franklin, TN
723 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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723 Reviews of Darrell Waltrip Honda
October 30, 2017
Poor service department! The 2007 CR-V has been a lemon. A/C Compressor, Starter, Door Locks, and now the A/C Blower Motor for a second time in a year! Beware new parts are The 2007 CR-V has been a lemon. A/C Compressor, Starter, Door Locks, and now the A/C Blower Motor for a second time in a year! Beware new parts are only covered for 1 year or 12,000 miles. And none of these repairs were easy or cheap! Averaged $800.00 every time I took it in to them. Very unsatisfied with service. More
by jonnyspur
Employees Worked With
Service Manager
October 27, 2017
Dishonest & incompetent New to the area, needed a new catalytic converter. Suddenly, within 2wks after they worked on my car, my ac, radiator and a bunch of other parts neede New to the area, needed a new catalytic converter. Suddenly, within 2wks after they worked on my car, my ac, radiator and a bunch of other parts needed to be replaced. So far 2 visits cost about $3k. 11 days later, engine light comes on & hoses, etc need to be replaced and they also said my brakes needed replacing & i was looking at another $2k. Meanwhile, I had my car serviced at another dealership just before I moved here, so I knew the brakes were okay for at least another few months. So to welcome me to TN, the first car dealership I went to basically ripped me off. Go anywhere but to Waltrip. More
by Waltrip sucks
Employees Worked With
Christine, and she was the only bright spot at this dealership
October 13, 2017
Quanda We want to say we enjoyed our recent purchase of our Honda Oddessy at Darrell Waltri Honda. Thanks to Quanda’s help And great customer service. Awesom We want to say we enjoyed our recent purchase of our Honda Oddessy at Darrell Waltri Honda. Thanks to Quanda’s help And great customer service. Awesome service More
by Leta4
Employees Worked With
Quanda
October 02, 2017
good southern service! i was amazed at how the service department was teaming with activity. Everyone was pleasant! The experience was as painless as it could be. So t i was amazed at how the service department was teaming with activity. Everyone was pleasant! The experience was as painless as it could be. So there. More
by Charlie
Employees Worked With
Kuame
September 29, 2017
Service advisor Todd MC Collum Just wanted to take time to give some kind words about Todd. My apt was at 10 AM and I explained to Todd about a noise in my front , he kindly had a r Just wanted to take time to give some kind words about Todd. My apt was at 10 AM and I explained to Todd about a noise in my front , he kindly had a rep ride with me, didn't find the noise, simply because the noise wasn't heard on this trip by the rep or me, also got tires rotated and service, and several times I went out to talk to Todd about the problem with my car and each time he was kind enough to answer all my questions, he is quite a good advisor. More
by Honda
Employees Worked With
Todd McCollum
September 22, 2017
Charge way too much for inspections! I brought our car in for the airbag recall when I had a couple other issues that I wanted checked into. the Air was not working and there was some me I brought our car in for the airbag recall when I had a couple other issues that I wanted checked into. the Air was not working and there was some metal noise on the right hand side of the car while driving. I was informed that it would be a charge of $167 inspection fee for both for a total of $334 to have the two items checked to find out what the issues were. If it was the brakes, there would be no charge but if not, they would have to do an inspection to find out what the issue was. I have not problem paying an inspection fee, but $334! that is excessive. I was told that this was to pay the technicians to do the inspections. OMGosh! Car was just serviced in June and brake pads were not noted as an issue - service rep did call me back and state that they would check to see if it was in fact the brakes without charge. How about one service inspection charge not two. More
by LSSTN
Employees Worked With
do not remember his name.
August 31, 2017
Best service team in the business! I have been a Honda customer for 30 years...though I stepped out once to a Prius... My first car was bought at Rivergate Honda but since moving to Fr I have been a Honda customer for 30 years...though I stepped out once to a Prius... My first car was bought at Rivergate Honda but since moving to Franklin in 1996, it's been Waltrip. I must admit, that I am always very leery of car sales teams, but I can attest to the fact that Waltrip has the best service department ever!! I feel like they are honest - which is a huge thing these days! - and really care that the work is done well and efficiently. Whether it be an oil change or whatever comes up, the mechanics work harder than anyone in the building to make it right! And if there is a service issue, the service managers are polite, concerned and attentive! D Waltrip Honda employees seem to know and respect the namesake of the dealership, and they act like family! Thanks for all you do for our community in keeping a business that can be trusted to do the right thing and not just for a profit! More
by Susan T
Employees Worked With
Joe (master mechanic) and Mike Van (service manager)
August 20, 2017
Services n sales Overall my exprience about buying n services both are wonderful this five star goes to adviser Todd p McCollum and the sales person name John I think Overall my exprience about buying n services both are wonderful this five star goes to adviser Todd p McCollum and the sales person name John I think but I m not sure but this is wonderful place for buying or service More
by Rinku patel
Employees Worked With
Todd p. McCollum
July 28, 2017
Tom Kim We were helped by Tom Kim in our search for a new Honda Accord. Tom was friendy, professional and very knowledgeable. our experience with the dealersh We were helped by Tom Kim in our search for a new Honda Accord. Tom was friendy, professional and very knowledgeable. our experience with the dealership has always been a positive one. More
by mary allbee
Employees Worked With
Tom Kim
July 23, 2017
Bait and Switch attempt, poor effort from salespeople I was looking to buy a new car. Shouldn't be too hard, they have cars. I knew what I wanted. I informed the salespeople that the car I liked was li I was looking to buy a new car. Shouldn't be too hard, they have cars. I knew what I wanted. I informed the salespeople that the car I liked was listed on their page as one of their cars, but at a sister dealership location. After my test drive they did everything in their power (which really wasn't much) to try and get me to buy a car on their lot that I did NOT want. They lowered the price a couple hundred dollars here and there to try to and get me to buy one of the cars on their lot, never mind it was NOT the car I was looking for. I used one of their computers, while they were in their huddle pretending to really be doing me a huge favor, and I pulled up the car on their web page, and said "This is the car I'm looking for, this is why I'm here. Can you get it." They had zero interest in getting me that car. How dare I ask for such a thing. If you're not going to sell me what you claim you have, then don't waste my time. $25K on a car I do not want, is not saving me money, it's losing me $25K. So, while they were in huddle number 3, I looked on my phone, found another dealership, that now had exactly the car I wanted. I now own that car, and for less money. Be up front about your motives. Flat out say, "I am only interested in selling you a car on this particular lot, and only if it's not too much effort." Tell customers at the door who have done their research, "If the car you want was on our website, but is not on this lot, we will make as little effort possible to get you that car." More
by wildeye
Employees Worked With
Ryan Carek (new to their dealership): overall did a good job showing the car, just shouldn't have gotten the rest of his staff involved. , Adam Sloan
