Darrell Waltrip Honda

Stay away from this dealer!!! Well it all started with taking my accord in for an oil change no big deal right? As I am being wrote up I was told this would take about 2 hours AND Well it all started with taking my accord in for an oil change no big deal right? As I am being wrote up I was told this would take about 2 hours AND I HAD AN APPOINTMENT. so as I laugh thinking the gentleman was joking he then puts paperwork in front of me and tells me I will try to have you out about 1 pm. I then get frustrated and ask what is the hold up he said "sir we're busy". I can understand that but I feel as if he was a bit unprofessional. I then go sit down start doing some work on my laptop. 2 hours then went by and I went and asked for an update and I was told we haven't got it in yet, I'm sure my face was blood red at this point, I sit back down continue working. Finally I am called to check out, I was pointed across the parking lot to where my car was and then asked to speak with Archie who had been taking care of me, my entire family and several of my friends for years me personally for 18 years. He is the man but I was flustered when I was told that he had been let go and was told he was at Nissan of Murfreesboro. Needless to say I am trading my 12 accord for a Nissan and I have several friends that will do the same. I WILL NOT be back to see OL' DW even if it is for tire pressure. On top of the long delay I found that my washer fluid was not topped off and I had oil spots on my garage floor, mike van the supposedly new manager tried arguing with me over the phone about the issue and I felt like I had to beg to get the problem addressed. STAY AWAY PEOPLE AND SAVE YOUR TIME!!!!!! More

Too much oil! What started out as a simple oil change quickly turned into a huge mess at DW Honda. My car was running fine before they touched it. Immediately after What started out as a simple oil change quickly turned into a huge mess at DW Honda. My car was running fine before they touched it. Immediately afterwards, it was running sluggish, accelerating rough, and shifting hard. So I took it right back to them. They drove it and saw the problems, but couldn't figure out what was wrong with it. But they went ahead and told me, "These issues couldn't be caused by an oil change.. it must be something else." Since it was Saturday and they couldn't figure out the issue, they had to keep it until Monday. I am thankful that they gave me a loaner car during that time, even though I had to wait an additional 30 minutes to get the car. Nobody was in a very big hurry to do anything. On Monday, nobody had contacted me by mid-day, so I called them. They had found the problem: They put too much oil in the car. Let me repeat that: THEY PUT TOO MUCH OIL IN THE CAR!! I would expect that level of incompetence from Wal-mart... but not a dealership. It's completely unacceptable. When I came to pick up my car, the boy at the counter didn't seem to care. He just said, "We're bringing it around for you... we got everything taken care of... no worries" (imagine that in a 'I don't care about anything' voice). At this point, they hadn't even offered to refund the oil change. So I demanded to speak to the manager, Mike Van. Mike was actually very nice. For my troubles, he agreed to refund the oil change and give me the next 2 free (which is like offering a free cruise after the ship breaks down.. why would I want to do that again?? But it was a nice gesture.) Several days later... no refund yet. Just filed a dispute with the credit card company. The Good: Mike Van seemed to care that I was satisfied. The Bad: Nobody else care if I was satisfied. The Ugly: They put TOO MUCH OIL in my car. And they had to keep it overnight to figure that out. I'm sure this was just a horrible mistake. I hope they don't do this often. But after my experience, I can't recommend them to anyone. More

why I love Darrell Waltrip Honda We have been dealing with them for at least ten years. We have brought our last four cars there. There sales people, there service advisors and in p We have been dealing with them for at least ten years. We have brought our last four cars there. There sales people, there service advisors and in particular there service manager are all excellent. (second to none) I would never bring my cars any other place for maintenance. We live 25 minutes away, 50 minutes round trip. I could get my car serviced 5 minutes from my house , but because of there honesty, friendliness, knowledge, and there ability to make me feel important and that there really care about me and my car, Once again I would never bring my cars anywhere else. THANK YOU, DARRELL WALTRIP HONDA More

Darrell Waltrip Honda Service Fail I want to write this review to help fellow Honda owners and prevent them from being swindled. I bought a Honda in 2011. It was used and I decided to t I want to write this review to help fellow Honda owners and prevent them from being swindled. I bought a Honda in 2011. It was used and I decided to take it to Darrell Waltrip Honda for service when indicated. I have never been one to subscribe to routine maintenance and my 1999 Xterra has never had any problems. But since this vehicle is being utilized to transport my family, I have been timely in its maintenance. I returned again to Darrell Waltrip in Franklin on Murfreesboro Road for another service visit on April 14th. I was told it would cost over $800. I left and got a phone call about 90 minutes later telling me that "while the vehicle was still on the lift" it needed rear brake pads and could use a new set of tires. The brake pads definitely but the tires could wait until the next service visit. The cost for the brake pads $250. The cost for 4 new tires over $1200. They say this "while its on the lift" statement to pressure you into doing something without checking on what it actually costs. Come to find out the brake pricing was $75 overcharged and the tire replacement $500 overcharged. I opted to do the brakes there when he said he would match the competitor price. I picked up the car to the tune of over $1000 for this routine service visit. I drove home and the next morning one of the tire sensors was reading low pressure. I had to take the kids to school, go to a bank for a previously scheduled appointment and then go back to school to pick the kids up from morning class. I had to fill the tire 4 times. I immediately went to Discount tire and was told the wear on the tires was bad and they would have recommended replacement, and that the wear caused a tear in the already thinned sidewall. I replaced all 4 tires with the same as what the manufacturer recommended for $760 plus an $80 rebate. I called Darrell Waltrip first thing in the morning to let them know of the tire issue and George in service stated I probably ran over something and that's what the problem was and they weren't responsible. I then called early in the afternoon to speak to Archie the service manager and he didn't return my call until after 5pm. I told him what happened and I told him I would like a refund on the rotating and balancing and the alignment and he said that they didn't do a rotation and balance and he couldn't refund me the alignment.He also didn't apologize for his company's practice of overcharging its loyal customers. If I hadn't hit anything why did I need a $75 alignment. This leads me to question the necessity of all the other things that they did during my service visit. It is not so much the issue with my need to replace the tires a day after the service which is coincidental at best, but the fact that they overcharge you for things that you probably don't even need at the time and way over charge you for the things that you do need. How can they look you in the eye and smile as Russell did knowing that he tried to overcharge me $600 for things that I needed and still want me to trust them as a Dealership. I can tell you that if you need service for your Honda go around the corner to Firestone for brakes, filters and fluids and go to Discount Tire near the mall for tires. Heck, they will even rotate and balance your tires routinely after that for free. But if for some reason you HAVE to utilize a Honda dealership for your service, go to Crest before ever thinking of patronizing Darrell Waltrip Honda. I gave them the chance to make it right and they have chosen not to. Do not let something worse happen to you or your family. You need to go to someone you can trust. You need a dealership and service department that you can trust to tell you what you need and charge you a fair price for the parts and services. Darrell Waltrip Honda on Murfreesboro Road in Franklin Tennessee is not that place. If you are in their service department waiting room reading this, I would get back in your car and leave. More

My husband and I just bought a new 2014 Honda Civic EX-L. Great experience. Everyone that we dealt with was very nice and accommodating. They even played with our 2 yo when she wasn't in their play area! Great experience. Everyone that we dealt with was very nice and accommodating. They even played with our 2 yo when she wasn't in their play area! When talking about pricing and the details every thing was very clear and there was no haggling or issues. There were no hidden costs. I would say it was the best car buying experience I've had and it was with a 2 yo who was beyond ready to eat and nap! We were there from around 8:30 until noon. I'm not fond of our daughter running around at a place I do not know or in vehicles. They did not seem to care and I'd dare to say encouraged her playing in the car to make sure she liked it as well. It was very sweet and attentive to ALL of us - not just my husband for whom would be the main driver. We live in Hendersonville and would drive back there again for any other car needs. They did not try to 'push' any extras on us. They did show us the list of what we could get on it (and what it already had marked). They also had to show/tell us about specific things so that we knew what our options were which was fine. As soon as we said, 'No Thanks.' they said 'Okay' and moved on! Loved it! We are people that know what we want, what it cost and what we are willing to pay. We had already done our research and were very impressed with their (Heather's) knowledge about the vehicle and the laws and what's now required. Not once was there an unanswered question. I've seen the bad ratings from here and was hesitant to even go, but am VERY glad that we did. Maybe there is new management or maybe they are just working on what there issues were, but whatever it is, it's working!!! Honestly cannot say enough good about them and the experience! More

My husband had called Darrell Waltrip Honda in Franklin, TN and spoke with Marissa. We were trying to see if we could get a 2013 Honda Civic for the price we wanted here in Middle TN before driving to Memph TN and spoke with Marissa. We were trying to see if we could get a 2013 Honda Civic for the price we wanted here in Middle TN before driving to Memphis where it was guaranteed to accept the price we wanted. Marissa told us to fill out the credit form to see if I qualified for 0.9% financing. The price we wanted or the vehicle was $18600 out the door for a urban titanium metal vehicle which she said was available. Marissa said she would talk to her managers. We had to call several times within two hours and talked with Marissa who said she was really busy and hadn't talked to her managers yet. By this time it was around 1pm-2pm. Finally my husband and I decided to just drop by to see if we can at least look at the urban titanium honda lx she said was available. A man walked out and said he would get Marissa. Another man approached us saying she was busy and asked what he could help us with. We explained to him the situation and he said the only 2013 honda civic lx's that were available were blue or white. We told him that Marissa said an urban titanium was available and he said no. We said "we understand you're saying no, but we were told there was one available and we just drove an 1 1/2 hours to get her from our house because we were told you had one available". The man was very snooty the first time he walked up to us and began to get really rude. At this point it was over 15 minutes of standing there to see if the dealership could even accept our offer (this has been several hours later since we talked to Marissa and were waiting to see if it could be accepted and then got there and we had to wait even longer once we got there- keep in mind that we were planning a trip to Memphis for a vehicle that was guaranteed to accept our offer). At this point Marissa was still too busy to come and help us- she didn't even come to say hi or see how we were doing with the car situation. Finally, the rude gentleman came out and said that they will match the price the dealership in Memphis if we took the blue or white civics. He went to get a blue one so I could see it and I did not like it. I don't like white either. So my husband said "You guys advertise that you guarantee you can beat anybody's offer but you only match ours and you advertise that if you can't beat the offer you will give a $100 gift card." Well the old, skinny, white haired gentleman took my husband inside and my husband came out looking angry. APPARENTLY, your HONDA franklin dealership said they will take our offer but beat the other dealerships price by "$1" to beat the other dealerships offer. That is extremely uncalled for and disrespectful. You clearly advertise "if we can't beat any dealerships offer, we will give a $100 gift card". Well they said they can MATCH the other dealerships offer and did not offer to make it cheapr until we mentioned the "$100" gift card. Then they got rude about it and FINALLY said they will beat that price by a $1. The first time we walked in that place we were greeted by a rude man already starting our experience off with the Darrell Waltrip Honda in franklin, tn a bad experience. The whole experience was awful. I will NEVER recommend or purchase a vehicle from this location in the future. On our way to Memphis, Trickett Honda (the dealership we originally wanted to accept our offer because of their amazing customer service) ended up calling us so we turned around and that night signed a contract and got the urban titanium vehicle we wanted AND we got GREAT customer service. We were ready to sign one with Honda in Franklin, but they lied about having the color of car we wanted and the customer service is awful. They advertise great customer service but it was terrible. This dealership really made Darrell Waltrip look bad. I wonder just how many people they have screwed over saying they will match the price of any other dealership and then when they say "well your just matching it not BEATING the price" and then offer a lower price by $1. Terrible dealership and will never return!!! More

Before you bring in your Honda for routine scheduled maintenance, check with Crest, Reddell or Import Specialty first. I just took my 2011 Odyssey for the 30k service & to fix a noise in the pass side f maintenance, check with Crest, Reddell or Import Specialty first. I just took my 2011 Odyssey for the 30k service & to fix a noise in the pass side front wheel well. The price was $550. I was ok with the price until I learned that $550 is $200-$300 more than Crest or Reddell, for the same service. Furthermore, DW's 30k service is more involved than Honda recommends. Seems like that's the trend, all dealerships do that. That is a good reason to go to Import Specialty. I digress, not only did we get screwed on the price, THEY DIDNT FIX THE NOISE. If you bought a Hendrick Autoguard extended warranty, any ASE cert shop will honor it. You don't have to be captive to DW. Going forward, I'm taking my business to any of the aforementioned businesses. That star on the car means you got screwed by Ol' DW Their service dept ruined an otherwise pleasant buying experience. 12/18 FOLLOW UP: I took my Civic in with the Odyssey. I was instructed that I MUST get new rear brakes and rotors. "Your car is dangerous to drive" I was told. They wanted $400 for new rotors and pads. When I asked if they could just do the brake pads, I was told "Due to liability reasons, we cannot". I left, seeking another opinion. I took the "dangerous" Civic to another repair facility. I was told the rotors were fine and any wear was barely noticeable. I was charged $60 for two Honda OEM brakes More

Buyer beware!!!! I was in the market for a Honda Pilot and found one which I was interested in at Darrell Waltrip online. I was traveling to Franklin TN from Bowling Green Ky one weekend and decided to s and found one which I was interested in at Darrell Waltrip online. I was traveling to Franklin TN from Bowling Green Ky one weekend and decided to stop in and look around. I ended up speaking with one of their sales people, Ryan, who quoted a price for me on a 2013 Honda Pilot. Ryan informed me that he would be able to get me the pilot in any color I wanted. I told him that I wanted a white one. He said that he could trade with another dealership to get the specific color, all he needed was a $500 deposit to hold the vehicle. I paid the $500 thinking that this was going to be a smooth transaction. I was very wrong. I called Ryan on Tuesday of the following week to see if it would be possible to come get our vehicle on Friday afternoon. He said yes, the vehicle was secured and that if I came friday afternoon, they would have time to inspect the vehicle before we took it home. My husband and I both work during the week so we took of Friday to go pick up our new vehicle. No one from the dealership called us between Tuesday and Friday so we headed down thinking our vehicle was there and held for us, all we needed to do is fill out paperwork. WRONG AGAIN! We traveled the hour and a half to Franklin TN, only to find out they DID NOT have our vehicle and could not even get the one that I had put my money down for. They began to try to upsell us to a) a vehicle with more features or b) the next year model. I agreed to get a different color than what I had originally requested. They first told me they had the vehicle I wanted in black on the lot that I could drive home that day..... another lie, after driving around the lot for a while they came back and said that it was already sold. Not only that, but our salesman suggested that "since we were getting a darker vehicle, we should get the paint protection for an extra $600" well since we didn't want a darker color due to the difficulty of disguising scratches to begin with, we were not happy with this.... but we agreed to pay the extra amount (regretfully). By this time, 3 hours has passed and I'm just ready to get out of there, finally they locate my second color choice in Memphis TN and say that they will have it delivered to us the following day. This was 2 days ago, I am out of $30,000 and still have no vehicle. I'm outraged to say the least and WILL NEVER step foot on this lot again unless it is to get my $ back. I can't believe these people can stay in business with this type of "customer service". More

We are return customers to this dealership. We were very pleased nine years ago and experienced the same great service this time around. Our sales rep, Josh Moose, was very attentive without pressuring us. pleased nine years ago and experienced the same great service this time around. Our sales rep, Josh Moose, was very attentive without pressuring us. He answered all of our questions and showed us a number of cars to help us narrow our search. We were given time to talk independently of salesmen and were allowed to make our decision in a timely manner. When a few problems did arise, both Josh and our finance salesperson, Steven Parell, worked to resolve those issues to our satisfaction. We were extremely happy with our first Honda - a CRV - and recommended Honda's to several of our friends and family. Three family members bought Hondas after our recommendations. Unfortunately they are all out of state but if they had lived close, we would not hesitate to steer them to Darrell Waltrip Honda and to Josh Moose. We are looking forward to a great relationship with this new Honda. More

I went up there to trade in my 2011 Truck for a 2013 Odyssey. The salesman kept acting like it was a done deal even after they offered me a full $2K less than the kelly blue book trade in value and wha Odyssey. The salesman kept acting like it was a done deal even after they offered me a full $2K less than the kelly blue book trade in value and what Carmax had offered. Further more...the appraiser smoked a cigarette in my truck as he appraised it. I would not recommend this car dealer to my enemies as I feel they are scam artists. I instead ended up going to Crest Honda and had a wonderful experience where they appraised my vehicle at what Carmax had offered and did it without making the inside of my truck smell like an ashtray. I am now the proud owner of a new 2013 Honda Odyssey. More