Darrell Waltrip Honda

Waiting for months for service for an airbag recall. Service department is horrible. I got a safety recall notice. Called and got on a waiting list because they didn't have the parts. Months went by. Service department is horrible. I got a safety recall notice. Called and got on a waiting list because they didn't have the parts. Months went by. I called a couple times but could only leave a message. Finally called American Honda which recommended I try another dealership an extra 30 miles away. Weeks went by. After leaving more messages with no return phone call I called American Honda again and put in a complaint. Called again but went through the operator and told her I had placed a complaint and was piped to the Service Manager. He was great and got me scheduled but what a hassle. Honda didn't want people to have anyone infant of that airbag but if it was so dangerous why in the world don't they want to get them fixed. Can only guess management is poor here. More

Salesperson was fantastic The salesperson who assisted me (Quanda) is absolutely fantastic. Very friendly and professional. Never felt pressured. I highly recommend buying a ca The salesperson who assisted me (Quanda) is absolutely fantastic. Very friendly and professional. Never felt pressured. I highly recommend buying a car at Waltrip Honda. Thank you!!! More

Great service I brought my 14 year old element in for recall work. The people there were very friendly they rented me a car and and got the work done very quickly. I brought my 14 year old element in for recall work. The people there were very friendly they rented me a car and and got the work done very quickly. I thought I was going to keep the rental car overnight but ended up going back and picking my car up that afternoon. Mandy is very friendly and customer service oriented. I am even considering looking at a new Ridgeline and selling my precious Tacoma. We will see. Thank you Mandy and Darrell Waltrip Honda for a good experience More

Great I am driving my 4th Honda.I bought the HRV just before back surgery in September. I am so happy that I did. It is so easy for me to get in and out o I am driving my 4th Honda.I bought the HRV just before back surgery in September. I am so happy that I did. It is so easy for me to get in and out of and is a great driving car. Michael Goyer was my salesman. He was very knowledgeable and easy to work with. I acyually had fun buying my car. I will definately buy from Michael again. Patty Smith More

My Experience When shopping for an updated model car from my 1998 Acura, I turned to my friend, Dave Needham, who worked with me to find a previously owned Honda Ac When shopping for an updated model car from my 1998 Acura, I turned to my friend, Dave Needham, who worked with me to find a previously owned Honda Accord that I could afford. He allowed me to drive several units and when I needed to have my car consultant see and drive the one I was interested in, he allowed me to take the car off the Lot for that purpose. He saw that our agreeded upon price was honored! More

The "Best" This was a great experience for my daughter. It was her first purchase of a vehicle period. Our salesman was Rod Sears...he made the deal much more r This was a great experience for my daughter. It was her first purchase of a vehicle period. Our salesman was Rod Sears...he made the deal much more relaxed and informational. This was positively the "Best" experience for a young woman and a graduating senior in college! Thanks Darrell Waltrip Honda and a special thanks to Rod Sears... More

Great Experience Buying a Car! I recently bought a new car at Darrell Waltrip Honda with my salesperson being Michael Goyer. Michael was super! He listened to everything I told him I recently bought a new car at Darrell Waltrip Honda with my salesperson being Michael Goyer. Michael was super! He listened to everything I told him that I wanted in a car and then found several for me to look at, with those features I had listed. He was so good at knowing exactly the details of each car and explaining the features. I am so happy with my new CR-V. Michael was great at instructing me on everything before I left the dealership. He set up my Bluetooth and some radio stations for me. He was such a nice person, a real Southern gentleman! I would definitely send friends to Michael and recommend Darrell Waltrip Honda to people. More

Love DW! I absolutely love my new (to me) Toyota Camry!! Rod Sears is the man! The staff was all very friendly and extremely knowledgeable! I'd send anyone to I absolutely love my new (to me) Toyota Camry!! Rod Sears is the man! The staff was all very friendly and extremely knowledgeable! I'd send anyone to Darrell Waltrip! More

escaped by the skin of my teeth Tried to sell me a used "reconstructed vehicle" as a clean one owner. Told me a "carfax" report was a waste of money and couldn't give me the sale pri Tried to sell me a used "reconstructed vehicle" as a clean one owner. Told me a "carfax" report was a waste of money and couldn't give me the sale price if they had to produce documents. Turned out that after I noticed the paint in the fender wells didn't match front to back that the entire rear clip had been welded onto the car from a junkyard car, then had the nerve to claim the "reconstructed title" meant that the car had undergone extensive maintenance and repairs, instead of disclosing that it was declared a total loss by an insurance company, then "reconstructed" using used parts out of a junk yard, literally welding two totaled cars together to make one whole car. In fact the so called repairs were so sloppy that it felt like the rear end was in a separate lane because they didn't properly align the vehicle when they welded it back together. Even scarier than the fact that I almost bought this car is the fact that it was sold to another less than a week after I test drove it. Now some poor sap is driving this horrible mess. Caveat Emptor (let the buyer beware) should be their slogan More

Love new CR-V Recently purchased 2017 HR-V. Had many questions/concerns, all addressed by sales rep. Justin Rook. Would suggest Justin who is a concerned, profes Recently purchased 2017 HR-V. Had many questions/concerns, all addressed by sales rep. Justin Rook. Would suggest Justin who is a concerned, professional, no pressure sales rep. Many new tech updates from my 2002 CR-V. With that being said, Justin has checked back on several occasions just to be sure all was going well. Very pleased with experience and the HR-V. More