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Darrell Waltrip Honda
Franklin, TN
687 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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687 Reviews of Darrell Waltrip Honda
February 04, 2018
Great experience Very happy with the level of service given! I will definitely be coming to your dealership for my next new used vehicle. You even cleaned my vehicle Very happy with the level of service given! I will definitely be coming to your dealership for my next new used vehicle. You even cleaned my vehicle :) More
by HollyH
Employees Worked With
Lloyd
January 25, 2018
Worst dealership I have ever been to I can’t get in touch with the service department to schedule an appointment. I leave a voicemail and no one calls me back. I call the parts department I can’t get in touch with the service department to schedule an appointment. I leave a voicemail and no one calls me back. I call the parts department and they transfer me over to the service department just to be hung up on. I call the operator to transfer me to the service department only to be hung up on again. This is by far the worst dealership I’ve been to and I’m ashamed I bought my car from them brand new. I keep having the same issues break with my 2016 fit and they say they “fixed the problem” and a couple months pass and I have the same issues. Their customer service is very low. They interrupt you and transfer you before you can finish your sentence. They seem annoyed at all times. All I want is my car to work properly. I shouldn’t have so many reoccurring issues. It should be a one time fix especially for a car that’s two years old and has had only one owner in it’s life span that only takes it to the dealership to get everything done including new tires. Each time it breaks they tell me not to be so hard on my car. It’s a fit! I only drive it to work and back. I’m two miles from my work. There is no driving it hard in the city. I’m so over them and blaming me for any issues that come up with the car. More
by Redasfred18
Employees Worked With
The entire staff
November 22, 2017
Worst Honda service center I've ever been in I can't speak to the sales experience but the service department is a scam shop. All I wanted to do was get an oil change so I made an appointment. Af I can't speak to the sales experience but the service department is a scam shop. All I wanted to do was get an oil change so I made an appointment. After taking 10 minutes to check me in they tell me it will take 50-75 minutes. I'm thinking that's insane but I'm already here with a coupon so I say ok. Then the service agent has the nerve to hand me a list of things that really "need" to be done around the mileage he thinks my car should be at - $900 worth. Most of it was inspecting parts along with 3 maintenance items. Unfortunately for these guys I'm not a sucker so I know this is at least double what anywhere else would charge for that service if I even wanted it. An hour and 45 minutes later, still no car. Never, ever again. This is the WORST Honda I have ever been to. More
by libra103chic
Employees Worked With
Service Center staff
November 14, 2017
parts dept AMazing service and help today from Willie in Parts who sorted out my Honda Fit key with a new battery - he managed to get tiny screw out. And repl AMazing service and help today from Willie in Parts who sorted out my Honda Fit key with a new battery - he managed to get tiny screw out. And replace battery!!! THank you Willie appreciate your expertise. More
by Wendy123
Employees Worked With
WIllie in Parts Dept
October 30, 2017
Poor service department! The 2007 CR-V has been a lemon. A/C Compressor, Starter, Door Locks, and now the A/C Blower Motor for a second time in a year! Beware new parts are The 2007 CR-V has been a lemon. A/C Compressor, Starter, Door Locks, and now the A/C Blower Motor for a second time in a year! Beware new parts are only covered for 1 year or 12,000 miles. And none of these repairs were easy or cheap! Averaged $800.00 every time I took it in to them. Very unsatisfied with service. More
by jonnyspur
Employees Worked With
Service Manager
October 27, 2017
Dishonest & incompetent New to the area, needed a new catalytic converter. Suddenly, within 2wks after they worked on my car, my ac, radiator and a bunch of other parts neede New to the area, needed a new catalytic converter. Suddenly, within 2wks after they worked on my car, my ac, radiator and a bunch of other parts needed to be replaced. So far 2 visits cost about $3k. 11 days later, engine light comes on & hoses, etc need to be replaced and they also said my brakes needed replacing & i was looking at another $2k. Meanwhile, I had my car serviced at another dealership just before I moved here, so I knew the brakes were okay for at least another few months. So to welcome me to TN, the first car dealership I went to basically ripped me off. Go anywhere but to Waltrip. More
by Waltrip sucks
Employees Worked With
Christine, and she was the only bright spot at this dealership
October 13, 2017
Quanda We want to say we enjoyed our recent purchase of our Honda Oddessy at Darrell Waltri Honda. Thanks to Quanda’s help And great customer service. Awesom We want to say we enjoyed our recent purchase of our Honda Oddessy at Darrell Waltri Honda. Thanks to Quanda’s help And great customer service. Awesome service More
by Leta4
Employees Worked With
Quanda
October 02, 2017
good southern service! i was amazed at how the service department was teaming with activity. Everyone was pleasant! The experience was as painless as it could be. So t i was amazed at how the service department was teaming with activity. Everyone was pleasant! The experience was as painless as it could be. So there. More
by Charlie
Employees Worked With
Kuame
September 29, 2017
Service advisor Todd MC Collum Just wanted to take time to give some kind words about Todd. My apt was at 10 AM and I explained to Todd about a noise in my front , he kindly had a r Just wanted to take time to give some kind words about Todd. My apt was at 10 AM and I explained to Todd about a noise in my front , he kindly had a rep ride with me, didn't find the noise, simply because the noise wasn't heard on this trip by the rep or me, also got tires rotated and service, and several times I went out to talk to Todd about the problem with my car and each time he was kind enough to answer all my questions, he is quite a good advisor. More
by Honda
Employees Worked With
Todd McCollum
September 22, 2017
Charge way too much for inspections! I brought our car in for the airbag recall when I had a couple other issues that I wanted checked into. the Air was not working and there was some me I brought our car in for the airbag recall when I had a couple other issues that I wanted checked into. the Air was not working and there was some metal noise on the right hand side of the car while driving. I was informed that it would be a charge of $167 inspection fee for both for a total of $334 to have the two items checked to find out what the issues were. If it was the brakes, there would be no charge but if not, they would have to do an inspection to find out what the issue was. I have not problem paying an inspection fee, but $334! that is excessive. I was told that this was to pay the technicians to do the inspections. OMGosh! Car was just serviced in June and brake pads were not noted as an issue - service rep did call me back and state that they would check to see if it was in fact the brakes without charge. How about one service inspection charge not two. More
by LSSTN
Employees Worked With
do not remember his name.
