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Darrell Waltrip Honda

Franklin, TN

5.0
688 Reviews

1430 Murfreesboro Rd

Franklin, TN

37064

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688 Reviews of Darrell Waltrip Honda

September 24, 2020

Appreciate the heads up of what may be needed the next time I bring my car in for service. Especially appreciate the great car wash! More

by mjmacd2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 25, 2020 -

Darrell Waltrip Honda responded

Hi Mjmacd2, we're so happy we were able to be of service and make future recommendations for your vehicle. We know Matt Deckard will appreciate your recommendation, and it will be a pleasure to let him know he did a great job. Thank you and have a great day!

September 21, 2020

Great customer service. Quality work and complete trust in the service department. From sales to service to follow up it has always been a great experience. More

by Susan P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Nicholls
Sep 23, 2020 -

Darrell Waltrip Honda responded

Susan P., we are so happy to read such a great review about Rick Nicholls here at Darrell Waltrip Honda! We appreciate your recommendation and the 5 star rating. Have a great day!

September 18, 2020

Kwame was attentive, courteous, and explained everything to my satisfaction. When the service was taking longer than expected, he came back to find me and explained why there was a delay. I requested him More

by Michaelpgoodwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kwame Okraku
September 16, 2020

Greeted promptly. Very pleasant and upbeat. Kept me informed throughout the service. Check-in, check-out was quick and easy. Like that I was reminded of appt by text and email More

by j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Reel
Sep 17, 2020 -

Darrell Waltrip Honda responded

Hi J, we are very happy Derek Reel provided you with such a positive experience. All of us here, from the schedulers to the advisors take pride in taking care of you, our guest. We are pleased to have earned your recommendation and it will be a pleasure letting the team know. Thank you and have a wonderful day!

September 14, 2020

I Love Darrell Waltrip Honda! The service technicians keep my CRV running in tip top condition. Everyone is so nice and helpful. Thank you so much! More

by uknumber1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Galyean, Kwame Okraku
Sep 15, 2020 -

Darrell Waltrip Honda responded

Uknumber1, thank you so much for the awesome review! It is fun getting to share reviews like yours with the team, and the world. We are glad Kwame Okraku and Josh Galyean earned your recommendation and all of the 5 stars. Thank you and have a great day!

September 12, 2020

In all honesty, I believe Darrell Waltrip should refill most fluids, vacuum front floor boards or choice of car wash complementary upon servicing an individuals vehicle. I asked to see the airfilters so I More

by Atlas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Reel, Michael Graddy
Sep 15, 2020 -

Darrell Waltrip Honda responded

Hello Atlas, thank you; we appreciate your feedback. We apologize that a step was skipped or missed. We are always happy to provide a complimentary courtesy wash when you service your vehicle. We would like to speak with you when it is convenient. Please call the customer relations manager David Pilgrim at (615) 599-3580, or our service director Jimmy Stephens at (615) 791-1101. Thank you.

September 11, 2020

I have been a customer of Darrell Waltrip for years. As always, the service department was efficient and courteous. Pricing is reasonable. Love the car wash too! More

by MMinner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kwame Okraku
September 03, 2020

Kwame,Was great! We have a very difficult fix that Kwame, Was great! We have a very difficult fix that required the van to stay overnight, but he always kept us posted on the progress. This issue wa More

by Dfluke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Galyean, Kwame Okraku
Sep 07, 2020 -

Darrell Waltrip Honda responded

Dfluke, thank you for your kind review; we are happy to pass along your comments to Kwame, Josh and the rest of the team here at Darrell Waltrip Honda. We appreciate your patience while finding a solution, and we are glad we could take care of you and your van. We look forward to seeing you in the future; and we hope you have a wonderful day!

September 02, 2020

Excellent customer service. I scheduled my appointment for maintenance online and was in on the same day. I was in and out in under an hour. Friendly and courteous staff. More

by rmmabry
Recommend Dealer
Yes
Employees Worked With
Kwame Okraku
Sep 03, 2020 -

Darrell Waltrip Honda responded

Rmmabry, thanks for your praise and kind comments about our team. We appreciate you taking time to comment on our experience and for mentioning Kwame Okraku. Thank you for your recommendation; and for being a customer. Have a great day!

September 01, 2020

I had some kind of critter attacking the fuel system of my Civic, chewing up the emissions control system and ruining the fuel line requiring the gas tank to be replaced (twice--two visits). Derek Reel hel More

by elliott middleton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Reel
Sep 03, 2020 -

Darrell Waltrip Honda responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and we are glad we were able to assist in your insurance claim and make it as painless as we could. Sometimes critters can reek havoc on fuel lines, and we know that is frustrating. We hope the tape does the trick, and always know we are here when you need us. We appreciate your recommendation and your 5 star rating. Thank you very much!

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