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DCH Toyota of Torrance

Torrance, CA

4.8
765 Reviews

2909 Pacific Coast Hwy.

Torrance, CA

90505

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765 Reviews of DCH Toyota of Torrance

December 24, 2020

This dealer is very misleading not transparent or honest about advertised pricing. They have hidden fees and use fine print which is dishonest. This is a direct reflection of their integrity it’s very disap More

by wrestiling1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
General manager , Irene Rios, Jose Villalpando
Jan 13, 2021 -

DCH Toyota of Torrance responded

We're sorry to hear you feel this way and appreciate you taking the time to tell us about your concerns. We will be discussing your feedback with our team so that we can work on improving the communication we provide to our customers moving forward. If you'd like to speak with us further, please feel free to reach out directly. Thank you, Christine Valenzona - Customer Relations Manager - 310-602-7889

December 19, 2020

First time I've ever had bad service. Went in for my 5K check up and oil change for my 2008 Prius. Had an issue with my engine light on. Service agent said it would cost $170 to do the diagnostics! I al More

by nye05
Recommend Dealer
Yes
Employees Worked With
Albert
Dec 22, 2020 -

DCH Toyota of Torrance responded

Thank you for bringing this to our attention. We apologize we couldn't provide you with a better service, but hope for the opportunity to redeem ourselves. Let us know if you need any further assistance.

December 14, 2020

Excellent service from Phillip. He helped me out with my third car purchase. I love my new Toyota Camry Hybrid XSE. He gave me the best deal and the payment I am very comfortable with. Easy transaction as u More

by Mao Kai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Rivera
Dec 14, 2020 -

DCH Toyota of Torrance responded

Thanks for the review, Mao! We're delighted to hear that Phillip continues to earn your loyal business & your five-star rating, and we look forward to your next visit with us here at DCH Toyota of Torrance. Until then, take care and enjoy that new Camry!

December 05, 2020

The excellent service that I consistently receive from my service rep, Bryan Yoshida, is the reason I drive the extra distance to DCH Toyota of Torrance when I could easily use another Toyota dealership much More

by Dan W.
Recommend Dealer
Yes
Employees Worked With
Bryan Yoshida
Dec 07, 2020 -

DCH Toyota of Torrance responded

Thank you so much for this awesome feedback, Dan - Bryan will be so happy to hear it! We appreciate you making the drive to visit us here at DCH Toyota of Torrance and we look forward to the next one!

November 28, 2020

Margaret Kang does an amazing job in the Service Department. I wait for my car and it's always done on time. And excellent work. More

by nealb1051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margaret Kang
Nov 30, 2020 -

DCH Toyota of Torrance responded

Thank you for your confidence in Margaret at DCH Toyota of Torrance! See you next time!

November 24, 2020

Bryan is the BEST when it comes to service with integrity......Because of him, I will continue to have my vehicle serviced at this Dealer. He is dependable and will always be straight with you on More

by Don
Customer Service
Recommend Dealer
Yes
Employees Worked With
Bryan Yoshida
Nov 24, 2020 -

DCH Toyota of Torrance responded

Thank you for your confidence in Bryan and the DCH Toyota of Torrance team! We look forward to your next visit!

November 20, 2020

very nice place with professional people that are willing to work with you very clean and they make you feel at home I will never go somewhere else. More

by jaimeperez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Villalpando
Nov 20, 2020 -

DCH Toyota of Torrance responded

Thank you for this awesome feedback! We're grateful to have you as a DCH Toyota of Torrance customer and look forward to seeing you again!

November 05, 2020

We have been going to DCH Toyota for 30+ years for service. Great service and customer care. Our service advisor, Bryan Yoshida, is the best More

by Rcelica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Yoshida
Nov 05, 2020 -

DCH Toyota of Torrance responded

Thank you for choosing DCH Toyota of Torrance for more than 30 years! See you next time!

October 25, 2020

Anyone looking to purchase a car. Hudson Lee is Super amazing. He is very knowledgeable, informative and efficient,.Ask for him if you get to DCH TOYOTA OF TORRANCE. You will request More

by sylvialsalon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Lee
Oct 26, 2020 -

DCH Toyota of Torrance responded

Hi Sylvia! Thank you for taking the time to share your experience working with Hudson at DCH Toyota of Torrance! We appreciate your review, and hope you enjoy your new ride!

October 03, 2020

I was interested in a Toyota Sienna and send a message via autotrader, so far nobody replied. No mails, calls or anything (I’ve even looked at the spam folder). Disappointing. More

by johannes.voelkner
Recommend Dealer
No
Employees Worked With
Nobody
Oct 20, 2020 -

DCH Toyota of Torrance responded

Hi Johannes, thank you for taking the time to share your feedback. We apologize for the lack of communication and would be happy to discuss the vehicle you're interested in. Please reach out at your earliest convenience. Thanks, Christine Valenzona - Customer Relations Manager - 310-602-7889.

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