DCH Toyota of Torrance

I hate reading long reviews so here’s a short one.. excellent experience. Seth helped me pick my new Corolla and coolest thing is the Apple car play. Super happy! excellent experience. Seth helped me pick my new Corolla and coolest thing is the Apple car play. Super happy! More

Went to a few dealers but seth was able to get me a great deal on the perfect used car. So thankful and happy with my car deal on the perfect used car. So thankful and happy with my car More

Tried to avoid leaving a bad review by emailing/calling customer relations but after 3 days with no response and this being my last chance to review I had no choice. They advertised the car at one price an customer relations but after 3 days with no response and this being my last chance to review I had no choice. They advertised the car at one price and added on 45% in dealer fees, which ate up my whole deposit of 3500 they are not honest and straight forward about their hidden optional add ons, saying their requirements. It's really unfortunate they take advantage of people after saving up all of covid for this car. I went in person to try to speak with someone but was avoided for about 45 minutes til I interrupted a manager just walking through the lobby, let him know I was waiting for him since the last person I talked to said they were "busy selling cars that day, since it's Sunday" nevermind the upset customer they have, but they already had my money. He was confused and looked surprised to hear I was waiting for him for the last 45 mins. I called customer relations, emailed them twice, no response. Tried to call the dealership at 7pm on a Tues and could only get through to the call center who let me know he only transfers calls, so after 5 attempts and 3 voicemail left, he said they would get back to me when they weren't busy or returned to their office, well guess what, no one called me back and apparently there's no direct line to the dealership. I don't know how everyone was so busy because when I was there they were all sitting at /on the front desk talking and hanging out drinking Starbucks so I guess that's what they here, while of course occasionally ripping someone off. I paid 3500 over market value because of their shady optional but not optional add-ons, passing their cost of business off onto their customers. BUYERS BEWARE ! More

Had a great experience with Toyota of Torrance! They have an awesome selection of cars. I saved money by choosing a certified used Toyota. It was nice of Ray to help me with my choice. The certified have an awesome selection of cars. I saved money by choosing a certified used Toyota. It was nice of Ray to help me with my choice. The certified Toyota's have a 7 year/100,000 mile power train warranty. Thanks Ray More

I was looking to buy a Toyota Camry, I've been to a few dealerships near and far but I finally found the perfect car here at DCH Toyota of Torrance. Ray was the salesman that helped me, he was very knowle dealerships near and far but I finally found the perfect car here at DCH Toyota of Torrance. Ray was the salesman that helped me, he was very knowledgeable and friendly. With his expertise and guidance I was able to pick out the perfect car of my dreams and drive it home, also... the whole process was smooth from beginning to end. I would definitely recommend DCH Toyota of Torrance and the friendly salesman named Ray for your new and used car needs. Thanks again. More

I always look forward to taking in my Toyota Corolla to Richard for service. He always goes above and beyond to make sure my car is taken care of and receives the best service. Richard is the best. Richard for service. He always goes above and beyond to make sure my car is taken care of and receives the best service. Richard is the best. More

I am writing this to give you a insight into the experience I had 3/19/21 at a DCH dealership in Torrance (DCH Toyota) First off to start I contacted the mentioned dealer on 3/17/21 regarding a 202 experience I had 3/19/21 at a DCH dealership in Torrance (DCH Toyota) First off to start I contacted the mentioned dealer on 3/17/21 regarding a 2021 Toyota Tacoma Stock# MM391023A, I sent a message through the dealership contact and also through auto trader with no response all day. I then called the dealer in the afternoon and talked to the receptionist due to no sales person being available for some reason She said she would forward my info to sales for a call back, which did not happen. On 3/18/21 a woman called me at 7:32 PM from 310-602-7876 to ask me if I was interested in the above mentioned vehicle I said, I confirmed I was and wanted to come see it. I confirmed I could come 3/19/21 after 6:30 PM, she asked where I was coming from and I told her where she then said oh my mom lives right near u down the street! Now lets get to last night 3/19/21 when I arrived at DCH Toyota Torrance from my location ( a little over 1 hour away) me and my wife walk in, nobody attempts to help us or even welcome us into the dealership. We walk around and outside to try and see the truck we want with no avail, we are standing outside and are approached by Jennifer Montejano and asked if we need any help, we say yes we had talked to a woman last night and we are here to see the above mentioned truck, she says ok what’s your name and phone number then goes to look me up, 20 min later she comes out and informs us the truck is in another lot, she can go get it so we can look at it but its still going through service to be ready for sale so we cannot test drive it, I said that’s ok I just want to see it we can test drive another new truck so I can get a feel for it, she then says she will be right back with the truck and we can take a look at it. Again another 20 min later she returns and informs us that somehow the keys are missing and we cannot see the truck, I say cant a manager or anyone get another key or ask around where it’s at? We are very interested and drove far to see it, we were told and made an appt to see it!! She stated sorry but NO you cannot. Me and my wife were fully annoyed saying we were ready to buy and you cant even show us a vehicle we want, she again said nope sorry maybe u can come back next week? I said never mind we will go to another dealer, she then stated ok good luck with that, very condescending. We left not causing a scene since we were upset its not worth it. On our drive home, about halfway home we get a call from Jennifer, oh we found the keys and I can now show u the Truck do you want to come back? I said no I was just there now I’m half way home. She then says whatever I found the keys so if your not interested ill sell it to someone else doesn’t matter to me!! More

Purchase a Highlander sales representative was very helpful , Youssif Salah make me feel comfortable and find exactly what I was looking for. Highly recommend, waiting time was my only Inconvenience fo helpful , Youssif Salah make me feel comfortable and find exactly what I was looking for. Highly recommend, waiting time was my only Inconvenience for the whole process More

Contacted via email and he had definitely forgotten our conversation even though it was in our conversation history. A day later he emailed me a very generic fake email saying how hard he would work and fo conversation even though it was in our conversation history. A day later he emailed me a very generic fake email saying how hard he would work and for us to make a deal on a vehicle. It was essentially a fill in the blank my name and vehicle I wanted in his email that I guarantee he emails everyone. He said he wanted to make this an "easy process" for me, but it was more work than it was worth to get any bit of negotiating started. This is online where it's supposed to be easier, so that's saying something if he was able to take that experience and make it more difficult than it was worth. I'll be going elsewhere to another dealership. More

Please .... ask for; Irene Rios Internet Sales Manager to get you the best price on a new Toyota! Excellent customer service thank you Dch Toyota ! get you the best price on a new Toyota! Excellent customer service thank you Dch Toyota ! More