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DCH Toyota of Torrance
Torrance, CA
568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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568 Reviews of DCH Toyota of Torrance
May 17, 2020
I came in with my nephew and mom. I rarely write reviews but Lulu made me. I like Lulu. She is hysterical, crazy times we are living. She made us forget what we are going through. That takes alot. My mom wa but Lulu made me. I like Lulu. She is hysterical, crazy times we are living. She made us forget what we are going through. That takes alot. My mom was scarred. My mom and family were laughing too much. And i really liked that she cleaned everything for my mom. It takes alot for me to be on computer. So I was so happy for her service. Did all the paperwork for us in Spanish and it was made so easy. So easy and I felt at home. Thanks Lupe. More
by Family Fuentes
Employees Worked With
Keith White
May 12, 2020
Predatory dealer and predatory loans I want to report DCH Toyota of Torrance is a predatory loan auto dealer. On 4/27/2020 Christine, my daughter, went to DHC Toyota of Torrance, CA to I want to report DCH Toyota of Torrance is a predatory loan auto dealer. On 4/27/2020 Christine, my daughter, went to DHC Toyota of Torrance, CA to purchase a used Subaru Outback at 5.9% interest for 5 years. The car was advertised at $15,444 plus tax and license. This was Christine's first time dealing with an auto dealer. She's not good with money and her credit scores are low as a result. I agreed to co-sign for the loan on those terms. My credit is currently in the 800's. I live in Reno NV and couldn't be with her at the dealer's location. When the papers arrived for me to co-sign here is what I found. The sales and finance people loaded her contract with $2,675 in junk options...including $499 for "door edge guard" which could have been purchased online for $50. They said they couldn’t…not wouldn’t…they couldn't sell the car without these options because the price they advertised was lower than the car's value. So, the advertised price should have been $18,119…I think the term “false advertising” applies here. But, wait…there’s more! They also raised the interest rate from 5.9% to 7.14%. Then, they extended the loan term an extra 14 months. So, now we pay a higher rate for a longer time. Finally, they wouldn't let her leave the dealership unless she signed an alternate purchase contract at the truly predatory rate of 20% interest! This contract was set to execute if I didn't sign and return these predatory loan documents. I stress that they wouldn’t let her leave until she signed a 20% contract. Christine wasn't given copies of either of these contracts. The dealer doesn’t respond to phone calls or messages from Christine or from me. If you’re wise, find another car dealer…these guys should be in jail for essentially kidnapping my daughter and holding her hostage until she signed a contract at a truly exorbitant rate. More
by skip777
Employees Worked With
James Taylor
May 10, 2020
Buyer Beware! After verifying the vehicle I was interested in was on the lot, I drove 89 miles to see it. After looking it over, I liked it. Explained to the salesman I wanted to use my Capito interested in was on the lot, I drove 89 miles to see it. After looking it over, I liked it. Explained to the salesman I wanted to use my Capitol One pre approval only. Long story short when he was done a $16,000 car cost over $23,000. An extended warranty, gap ins and some auto theft system they add to all their cars (and make the buyer pay for) had been added to the contract. After a bit of negotiating with the "finance mgr",Gamal Habib, he basically wouldn't sell me the car without accepting at least one one add on. Disclaimer I don't have perfect credit but I did my homework before I got there. What should have been a straight forward deal turned into a nightmare!!! Please read the fine print. More
by MOTHER HEN
Employees Worked With
Aaron Castro, Edgar Arias, Gamal Habib
March 31, 2020
overcharged My experience was a second time DCH wanted to charge me a large amount of money for a repair (thousands of dollars) and when challenged the charge was My experience was a second time DCH wanted to charge me a large amount of money for a repair (thousands of dollars) and when challenged the charge was reduced significantly. They are trying to cheat and scam me. I am not sure work was even completed correctly!!! More
by cjslavik
Employees Worked With
do not know and don;t want to
March 26, 2020
great Friendly, easy to make appts. Wait was short. Service was cost effective, fast and delivered as promised. Will definitely recommend to others and will Friendly, easy to make appts. Wait was short. Service was cost effective, fast and delivered as promised. Will definitely recommend to others and will continue to use their service for my car. More
by docanmd
Employees Worked With
Margaret Kang
March 22, 2020
Great deals on used cars I bought aa SUV from this store, and they had the best price compared to prices from their competitors. Although they have accessories which I did not I bought aa SUV from this store, and they had the best price compared to prices from their competitors. Although they have accessories which I did not plan for, in the end I found Value in purchasing them. Thanks to Alexis the internet manager for making the experience a smooth one. I recommend working with her if you visit the store. More
by Ggregory
Employees Worked With
Alexis Green, Valentine Chukwudi
March 09, 2020
Great customer service Traded my vehicle for a new Camry. worked with Alexis who was pleasant throughout the encounter. She advised me on the right deal to go with and I am Traded my vehicle for a new Camry. worked with Alexis who was pleasant throughout the encounter. She advised me on the right deal to go with and I am quite satisfied with my purchase. Definitely recommend. More
by nkivory
Employees Worked With
Alexis
January 28, 2020
Fast, friendly, helpful Nicolette is a wonderful rep. She gets me in and out fast. She makes sure I come in for service and gives me all the options to get the best service f Nicolette is a wonderful rep. She gets me in and out fast. She makes sure I come in for service and gives me all the options to get the best service for my Highlander. Location is close by and I'm usually in and out for scheduled maintenance within 90 minutes or less. More
by joelle.dunn4
Employees Worked With
Nicolette Phillips DCH Toyota
January 12, 2020
I got terrific service from DCH Toyota! I got a great price here at the dealer from Aldo and Aaron! Aaron was ferry nice and funny and all was well! Thanks again! price here at the dealer from Aldo and Aaron! Aaron was ferry nice and funny and all was well! Thanks again! More
by Marysteenburgen942
Employees Worked With
Aaron Castro
December 23, 2019
I leased a new Corolla recently, and I was treated with the utmost courtesy and professionalism. I love my new car, and I highly recommended DCH Toyota as the place to go for lease or purchase. the utmost courtesy and professionalism. I love my new car, and I highly recommended DCH Toyota as the place to go for lease or purchase. More
by Epm
Employees Worked With
Irene Rios
