DCH Toyota of Torrance

DCH Toyota of Torrance, California by far is in the top 1% of any and all dealerships I have frequented since owning a car over the past 30 years (Dealerships/Vehicles: Dodge, GM (Cadillac, Chevy, GMC), Ki 1% of any and all dealerships I have frequented since owning a car over the past 30 years (Dealerships/Vehicles: Dodge, GM (Cadillac, Chevy, GMC), Kia, Volkswagen/Saab, Ford, and Toyota). Everyone at the dealership is friendly and courteous. I want to give a special recognition to my service advisor, Maya Marquez. Maya is definitely one of the best if not the best service advisor I had the pleasure of being helped by. She communicates the status of the vehicle's service. Maya goes above and beyond to make sure the vehicle's service requirements and customer's satisfaction is met. Thank you Maya and DCH Toyota of Torrance for displaying what customer service should emulate. Sincerely, Satisfied Customer - Will ('16 Tundra/1794 Edition) More

To me, the sales people at this dealership are slimey vultures? Why? ...Because they essentially tried to use a "Bait and Switch" type of tactic on me. They listed their car online for less than the c vultures? Why? ...Because they essentially tried to use a "Bait and Switch" type of tactic on me. They listed their car online for less than the competition. The website even had a flag for a "Great deal" since it was listed less than MSRP. Then, when I inquired about the car, the salesman at this dealership tried to pressure me to come in and test drive it, instead of answering my question. The slimey sales guy's line when I asked for the out-the-door price- "Does morning or afternoon work better for you to come by to look at our options?" What really drove me to write this email is when I finally got the out-the-door price after a few emails, there were literally almost $3,000 of non-negotiable "dealer add ons" ?! Are they kiddin' me?? So they essentially bait you in with a low price, and at the end of the sale they tell you they include $3,000 of non-negotiable add ons. Good thing I asked over email before I drove there! Here's some tips if you're looking to buy a car: 1. Don't buy now if you don't need to. Wait until the last quarter of 2023 when there are too many cars available forcing dealers to cut their prices (during Covid there was a shortage of semiconductor chips which caused a shortage of new cars and that drove the prices up) 2. Negotiate the "out-the-door price" with all the taxes and fees and everything included. Slimey dealerships such as this one will throw in add ons you don't need. Many dealerships will try and switch the conversation to monthly payments (which are easier to lower by extending the life of the loan). Focus on the Out-the-Door price, NOT monthly payments! 3. "Just say no" to the add ons, extra alarms, extended warranty you never use, anything that sounds like insurance. You can buy all those on your own at a fraction of what the dealership charges anytime, and you don't need a lot of them. 4. Get financed from a credit union before you even go carshopping. And don't tell the dealer you're pre-approved for a loan until the very end of the negotiation. They want you to get their financing, and their interest rates are usually a rip off. 5. If you have a trade-in, get 4 quotes from websites that'll buy it (such as from CarMax and Vroom) before you go to the dealership. 6. Negotiate over email for as long as you can. They'll try and pressure you to come in (like this dealership asked me several times). Once you're in, many twist your arm to buy. You do have considerable leverage to negotiate a good deal when you're there in-person, but first try and negotiate over email for as long as you can. Get the total "out-the-door" price before going to the dealership. 7. Know exactly what you're looking for, and email 10 dealerships for the negotiated "out-the-door price" over a 75-100 mile radius. Then you can choose which dealerships are worth your time to visit. This dealership wasn't worth me visiting since they had an extreme amount of non-negotiable add ons. 8. Thoroughly review the Carfax history report and Title before even looking at the vehicle. Was the car well- taken care of? Are there any accidents? If it has a ton of miles in a short time, it might've been an Uber/Lyft car which I don't recommend buying. If they don't want you to see the Carfax, there's a reason 8. Unless it's an official Toyota Certified Pre-Owned, definitely, definitely, definitely get a Pre-Purchase Inspection (PPI) from a legit local mechanic before purchasing a used vehicle. If the dealership won't let you get a PPI, don't buy the vehicle from them. If there are any mechanical issues with the car, negotiate for the dealer to lower the price to fix those issues before purchasing the car! 10. Blast slimey dealerships on Yelp and Dealer Rater to warn others (such as the elderly and poor) if they try and act like vultures! Sorry DCH Toyota of Torrance. Not only did I not buy from you, I feel you are the sleaziest of the 10 or so dealerships I communicated with! I threw in an extra star for your persistence emailing me. More

Purchased a used Honda Odyssey a few months ago. Soon after purchase, check engine light came on. Turns out that the vehicle needed new catalytic converters. They made it very clear that replacing t Soon after purchase, check engine light came on. Turns out that the vehicle needed new catalytic converters. They made it very clear that replacing them is a courtesy and I purchased the vehicle as is. They said the vehicle had 2 catalytic converters. Once I had the opportunity, I took the vehicle for an inspection. Vehicle has 3 catalytic converters, and that only 1 looks like it was changed. Their "courtesy" is a requirement by law. They sold me a vehicle that wouldn't have passed smog and by law, they are responsible. AND there is over $6,000 worth of maintenance that needs to be done. Let me be clear - MAINTENANCE. Nothing that would have been covered under a warranty had I purchased one through the dealership. Motor mounts, timing belts, oil leaks, etc. The cost of getting all this maintenance done is HALF the balance of the loan. Update: I emailed Karla as per her request. No response. And guess what? The car was in worse shape than the preliminary inspection uncovered. The vehicle needs major engine repair. Repairs/completing the maintenance would be over $10,000 AT LEAST. I showed up to this dealership, pregnant and with my two kiddos, one with a disability. And they sold me a used vehicle knowing upon their inspection, complete with a reminder when they changed the catalytic converter, that the vehicle was in bad shape. We are a one car family. Being without a vehicle would be more than devastating. And paying over $10,000 on vehicle repairs/maintenance just doesn't make sense. This isn't how you treat people More

Good selection of used cars. It was worth the drive because I got a awesome deal on my used Camry. It even had tinted windows. Thank you Seth and dch toyota. It was worth the drive because I got a awesome deal on my used Camry. It even had tinted windows. Thank you Seth and dch toyota. More

While waiting for my car in service I went to see the new Cross. Seth offered me a test drive and I’m glad I did because the ride was better then I expected. My Corolla is running good but I plan to upgrade Cross. Seth offered me a test drive and I’m glad I did because the ride was better then I expected. My Corolla is running good but I plan to upgrade to the Cross soon. More

I’ve been shopping around for weeks looking at used Camry options and came across several I liked at Torrance Toyota. When I stopped by to check them out I told the salesman I wasn’t buying today but wanted options and came across several I liked at Torrance Toyota. When I stopped by to check them out I told the salesman I wasn’t buying today but wanted help with a few I saw online. Hopefully the car is still available when I’m ready to buy because it seemed to be a good price and lower miles which I liked. Seth was patient with me so I’ll be back for sure. He was helpful offering me a test drive and answering my questions about the different options they had. More

Stopped in today, September 29, 2022 not expecting to purchase a 2022 vehicle, only to gather info on your used cars Everett was the gentleman that assisted me during my question & answer period. I sp purchase a 2022 vehicle, only to gather info on your used cars Everett was the gentleman that assisted me during my question & answer period. I specifically came for a Honda CRV that was unbelievably sold today that had been on the web for 82 days..nonetheless Everett stepped to the plate and showed me a 2022 HONDA CRV EX that was exactly what I wanted... Thank u Everett for your patience and great customer service. More

My experience was good, friendly seller I think I got a good deal in my car! good deal in my car! More

Emailed and called a few times and never got a response. I gave up and found another truck on vroom and they connected with me right away and now I’m waiting for delivery. I gave up and found another truck on vroom and they connected with me right away and now I’m waiting for delivery. More

Nobody greeted us when we arrived to look at the car we had chosen. But worst of all was the sales person who knew nothing it was the most apathetic car salesman we have ever seen. In fact, while we were l had chosen. But worst of all was the sales person who knew nothing it was the most apathetic car salesman we have ever seen. In fact, while we were looking at the car he was standing about 50 feet away looking at his phone. Then, to top it off a stranger walked up to us who has his car service there and told us don’t buy anything at the dealership, they are the very worst. Do I need to say more. Our sales person was Anthony Lopez More