DCH Toyota of Torrance

I had high expectations for this place, particularly because it carries the reputable Toyota brand. However, I've come to understand that the manufacturer is not directly involved with the dealerships. because it carries the reputable Toyota brand. However, I've come to understand that the manufacturer is not directly involved with the dealerships. As consumers, we are required to purchase vehicles through these authorized sellers. Given the option, I would prefer to bypass these dealers entirely. The experience was disappointingly familiar; they insisted on a bundled sale, which is not permissible, and refused to sell me the car unless I agreed to several unnecessary add-ons, despite my repeated objections. I must mention that Keith White, the Sales Director, Leonado Solis, the Sales Manager, and Lyndon Bull from the finance department, were all implicated in the unsatisfactory practices at this dealership. Attempting to renegotiate the terms after signing is futile; the contract binds you to its conditions. I wish you better luck in your search for a vehicle. I hope there are still dealerships out there that prioritize ethical business practices. More

I can't urge this enough; stay far away from this dealership. The amount of issues my friend and I had while we bought her first car was appalling, and most of them are the fault of the salesman Ever dealership. The amount of issues my friend and I had while we bought her first car was appalling, and most of them are the fault of the salesman Everett who dropped the ball at every turn. The car that we originally purchased (deposit paid and all paperwork already signed) had severe mechanical issues the day we came to drive it off the lot, despite supposedly being "certified". It also had many more miles on it than the day we purchased it, suggesting an employee had been using the car in the meantime. The dealership refused to issue a check for the deposit refund and instead insisted that my friend to purchase a more expensive car. A few days after purchasing the new car, I discover that it has a tracking device installed. I understand this is a common practice nowadays, but we were never notified it was there and there is nothing in all the paperwork stating there is a tracking device in the vehicle. I called Everett and he assured me someone would contact me, which they didn't after three days. I contacted Everett again and he yelled at me on the phone, saying I am "out to get him". I then spoke with Jonathan, a manager at the dealership, who was calm and reasonable at first but then abruptly exploded and hung up. This horrible experience was unnecessary and would have been a non-issue if Everett hadn't continually dropped the ball. Please go anywhere else but here, and if you do have the unfortunate luck of ending up at this dealership, ask for anyone besides Everett. More

I was having problems with starting my Toyota Corolla. So I took it to DCH Toyota of Torrance. I was greeted by service advisor Nicollete Philips. She was very knowledgeable, accommodating, friendly and m So I took it to DCH Toyota of Torrance. I was greeted by service advisor Nicollete Philips. She was very knowledgeable, accommodating, friendly and made the overall experience very pleasant. After the the diagnostics she explained that the idle air control valve was stuck and has to be replaced. She also thoroughly explained some other potential problems that need to be addressed. She kept me updated during the whole repair process. To my surprise the car was ready even before the promised time. Highly recommend Nicolette for her prompt, professional and courteous service! More

I have purchased 7 vehicles from DCH Toyota of Torrance and the sales department is great. This review is regarding their service department, every time I have taken my 2018 Tundra for service they have ca and the sales department is great. This review is regarding their service department, every time I have taken my 2018 Tundra for service they have caused damage, they have forgotten to tighten lug nuts and just recently cracked my windshield. I just received a phone call from them regarding the windshield and was told there is nothing they can do about it. This is unacceptable and bad business! They did a pre inspection of the truck before taking ownership so they should be responsible for all damage they caused. advice is welcome. More

Hudson Lee gave me a great experience on my vehicle purchase. He was very easy and helpful and couldn’t ask for a better experience. Would recommend to anyone who would be interested in buying a car! purchase. He was very easy and helpful and couldn’t ask for a better experience. Would recommend to anyone who would be interested in buying a car! More

Zero star. I did a purchase on a used 2023 Toyota 4 runner last April 27,2023. Since then, I’ve been going back and forth at your dealership already even gett I did a purchase on a used 2023 Toyota 4 runner last April 27,2023. Since then, I’ve been going back and forth at your dealership already even getting off work just to have some issues resolved after purchase . First was the SD card issue which keeps the car beeping due to errors on dash cam. (4/27/23)I had to come back twice and wait for hours.(completed 04/29/23) Then I had to ask for the door protection/ guards which was supposed to be dealer add on already. Sales consultant Gerges Soliman promised that I have a full tank of gas when I drive it home. But it wasn’t. I had to come back 05/03/23 just to do it and follow up all the missing dealer add on advertised. He just simply said he is not the one responsible for it and can’t help me. Sales manager Jose Villalpando supposed to set me up an appointment a week prior just to have roof crossbars installed but when I came after a week, appointment supposedly set at 9am, he was nowhere to be found.(05/10/23)I had to wait for 4 hrs and was eventually sent to service and was given a rental instead and had to leave the truck. Unbelievable! Just to put a roof rack with 4 bolts. I even volunteered to just install it but the service advisor Michael Rodriguez said they’re busy and will arrange a rental instead. I came back after I got the rental and saw that the door protect and window etching was just now being installed by an independent contractor. Service was finally completed the next day (05/11/23).I have been bringing the 4 runner back and forth and most of the time no one seems to care anymore and is always given the runaround after I completed my payment the same day I drove the truck home. Receptionist was also screening my calls every time I ask to talk to someone, they’re not there. Finance department Alex Cho also willfully overpriced the perma plate fee by $563 and just hoped that I didn’t notice. Goodwill reimbursement was only sent June 1st after sending several email complaints. I used to bring my toyota vehicles here for service even though I have dealer service closer to my place. But now I will never set foot on this dealership and utilize their service department again. Trust is broken and no one deserves to be treated the way I was treated. I even informed sales Gerges Soliman that I am still shopping for another brand new car and had my old pick up appraised. But with the treatment that I experienced, I ended up purchasing from another dealer with a totally different experience. Stay away from this dealership. They only care about how much they can gain. No transparency, doesn’t respect your time, and cannot be trusted. More

They brought out the car and I later realized that the Mats and the Cargo cover had been stripped out of the car. I imagine the were sold. They turn out to be a few hundred dollars worth of equipment. It Mats and the Cargo cover had been stripped out of the car. I imagine the were sold. They turn out to be a few hundred dollars worth of equipment. It was also missing the charger. The charger caught my attention so I did insist that was included but I over looked the importance (and expense of the other missing parts. I am in my mid 70s and am dealing with cancer. I got tired and couldn't hassle. I should have fought at the time but I get too tired. Not a place one can trust. More

So I trade a car and 11 days later they called me to get it back after I installed some accessories and even added to my insurance. The car was returned on Monday on Friday I went to pick up my down payment it back after I installed some accessories and even added to my insurance. The car was returned on Monday on Friday I went to pick up my down payment check and nowhere to be found even do they say it takes 48 hours to have it printed! About the accessories I emailed the finance supervisor on Tuesday and still no response after 4 days. I lost over 800$ there! They asked to get them off but that would have mean more time waited and shipping and restock fee and they have already make waists so much of my time on all this! Really if you can go to another dealership please GO! run RUN far away from this one is the worst! Also before I forget Karla the customer service manager was supposed to call me to help me with this over a week and nothing so I think they are paying a salary for nothing! More

They ALWAYS screw you here. From the price of lease (went to El Monte and got $200 less per month), to the unhelpful staff (they would not help me with buyout of my lease becau From the price of lease (went to El Monte and got $200 less per month), to the unhelpful staff (they would not help me with buyout of my lease because they say it is a lot of paperwork for no money (the actual words of 2 sales people there!) to incompetent service which cost me an extra $500 because of their negligence. More

Experience with really good dealers! I wanted to purchased the Corolla Hybrid. Dealer George and Eddie helped me get exactly the car I wanted quickly. All the staff are friendly and a I wanted to purchased the Corolla Hybrid. Dealer George and Eddie helped me get exactly the car I wanted quickly. All the staff are friendly and always nice to me so I already bought my third vehicle at this branch and I am very satisfied. More