DCH Toyota of Torrance

Friendly staff, clean and pleasant surroundings. Long drive from my house, but overall worth the effort. Long drive from my house, but overall worth the effort. More

Service was fast, as soon as I arrive for my recall appointment, i was taken care of. Customer service was great, nice and attentive. appointment, i was taken care of. Customer service was great, nice and attentive. More

My experiences have always been positive. Both with leasing my car and the service department. This is one of the main reason I continue to go to this dealership. Both with leasing my car and the service department. This is one of the main reason I continue to go to this dealership. More

Good quality service. Advisors seem honest. Was a busy day and they didn’t have time to troubleshoot a small problem with my dashboard message, so I have to come back, bu Advisors seem honest. Was a busy day and they didn’t have time to troubleshoot a small problem with my dashboard message, so I have to come back, but overall good friendly on time service. Love the 25k mile free service that comes with car purchase!! More

This dealership experience was my first ever and they took care of me with the best customer service I could ever imagine! Everyone from the greeter, to my salesperson, to the finance guy, were all in to took care of me with the best customer service I could ever imagine! Everyone from the greeter, to my salesperson, to the finance guy, were all in to make me happy, meet my needs, answer my questions. I can't say enough amazing things about this experience! More

Always great service and awesome customer service. They explained everything well I'm a lifetime customer They explained everything well I'm a lifetime customer More

Very clean and professional environment. All the staff members were very friendly and accommodating. Thank you. All the staff members were very friendly and accommodating. Thank you. More

My service rep, Jose Hernandez, understood the issues: battery for the key fob and car (auxiliary). The auxiliary battery was still functional but at 50%. I decided to replace it as I’ve had the battery f battery for the key fob and car (auxiliary). The auxiliary battery was still functional but at 50%. I decided to replace it as I’ve had the battery fail twice at the wrong time and place. Jose understood. I’ve since worried about adding to the hazardous waste pile but safety was my main concern. More

Too much GOOD from Toyota workers. I’m glad the colonel choose Toyota for his vehicles. I’m glad the colonel choose Toyota for his vehicles. More

I had high expectations for this place, particularly because it carries the reputable Toyota brand. However, I've come to understand that the manufacturer is not directly involved with the dealerships. because it carries the reputable Toyota brand. However, I've come to understand that the manufacturer is not directly involved with the dealerships. As consumers, we are required to purchase vehicles through these authorized sellers. Given the option, I would prefer to bypass these dealers entirely. The experience was disappointingly familiar; they insisted on a bundled sale, which is not permissible, and refused to sell me the car unless I agreed to several unnecessary add-ons, despite my repeated objections. I must mention that Keith White, the Sales Director, Leonado Solis, the Sales Manager, and Lyndon Bull from the finance department, were all implicated in the unsatisfactory practices at this dealership. Attempting to renegotiate the terms after signing is futile; the contract binds you to its conditions. I wish you better luck in your search for a vehicle. I hope there are still dealerships out there that prioritize ethical business practices. More