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DCH Toyota of Torrance

Torrance, CA

4.7
566 Reviews

2909 Pacific Coast Hwy.

Torrance, CA

90505

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566 Reviews of DCH Toyota of Torrance

September 02, 2024

They make it a place to relax while you get your car service. The staff is always friendly and after seeing the same tech for years, you feel like they really care. More

by christina_zelaya
Workmanship
Recommend Dealer
Yes
Employees Worked With
Not listef
Sep 03, 2024 -

DCH Toyota of Torrance responded

Your loyalty means the world to us and the team is always happy to assist you, Christina! Thanks for being a valued customer at DCH Toyota of Torrance!

September 02, 2024

The service center Torrance location always provides excellent customer service. Jose is the absolute best (the rest of the staff is as well) but Jose and the mechanics have been taking care of my Toyot More

by R. Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez 5 ⭐️ , Clara Serna
Sep 03, 2024 -

DCH Toyota of Torrance responded

We love knowing that Jose and the team at DCH Toyota of Torrance have been taking such great care of you and your vehicle! Thanks for being part of our Toyota family! ❤️

September 02, 2024

Everyone was very friendly and helpful. Unfortunately though, I was never informed that my service warranty had expired two years prior. Due to covid I was not driving my vehicle as much an More

by cristin.yoern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith White
Sep 04, 2024 -

DCH Toyota of Torrance responded

Cristin, thank you for your feedback. We're glad our team was friendly and helpful and are sorry to hear you were not aware of your warranty expiration. Please feel free to reach out directly if you have any other questions or concerns, thank you. Kierra Harris - Service Manager - 310-626-9086 - kharris@dchtoyotaoftorrance.com

September 01, 2024

Great service at a reasonable price. The dealership's staff is friendly and helpful to the clients. More

by Adnan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Rodriguez
Sep 03, 2024 -

DCH Toyota of Torrance responded

We always strive for exceptional service and affordable pricing. Thanks for sharing your experience with us!

September 01, 2024

Service advisor Bryan Yoshida is awesome! He is very knowledgeable I appreciate his professionalism and kindness. More

by tlcalien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Yoshida
Sep 03, 2024 -

DCH Toyota of Torrance responded

Bryan will be happy to know you appreciate his customer service! Thanks for the shout-out and five stars!

August 31, 2024

I feel like labor charges are very high, the same work can get it out side less than 50% what you charge More

by lsingareddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Yoshida
Sep 04, 2024 -

DCH Toyota of Torrance responded

We appreciate your feedback and understand your concern. We strive to provide quality service at affordable prices, and if you would like to discuss this in more detail, please feel free to reach out, thank you. Kierra Harris - Service Manager - 310-626-9086 - kharris@dchtoyotaoftorrance.com

August 31, 2024

Took car in for general servicing in the morning, they gave an estimated pick up time of 1:00 to 2:00pm. Did not receive any notifications so I called around 3:30, and was told it wasn’t ready yet. Finall More

by Josiesak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lopez
Sep 04, 2024 -

DCH Toyota of Torrance responded

We apologize for the delay and lack of communication regarding your service. It's always our goal to provide timely updates so you can plan your day accordingly. If you have any further concerns or need assistance, please reach out to me directly, thank you. Kierra Harris - Service Manager - 310-626-9086 - kharris@dchtoyotaoftorrance.com

August 30, 2024

After buying my car at this dealership, I have used the dealership for all my car maintenance for more than 10 years and they have been really reliable, friendly and helpful... More

by gk1319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki, service writer, Bryan Yoshida
Aug 30, 2024 -

DCH Toyota of Torrance responded

We're honored that you've trusted DCH Toyota of Torrance with your car maintenance for over a decade! Thank you for sharing your positive experience and loyalty.

August 27, 2024

Friendly, professional and in a convenient easy to access location. The service techs are knowable and do explain the service before the service is initiated. More

by misss.jaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Kang, Daniel Poplar, Amy Rodriguez, Bryan Yoshida
Aug 27, 2024 -

DCH Toyota of Torrance responded

Thank you for highlighting the friendly and professional service at DCH Toyota of Torrance! We're glad to hear our techs provided clear explanations and that you found our location convenient. We appreciate your business!

August 27, 2024

Friendly staff, clean and pleasant surroundings. Long drive from my house, but overall worth the effort. More

by stohl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Kang
Aug 27, 2024 -

DCH Toyota of Torrance responded

Thanks for making the trip to DCH Toyota of Torrance! We're glad to hear you found our staff friendly and the environment pleasant. Safe travels on your way back home!

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