DCH Toyota of Torrance

RUN from this dealer! I was made aware by my mechanic that the used Camry I bought from this dealer was sold to me with tires that were 4 years older than the car itself. I was made aware by my mechanic that the used Camry I bought from this dealer was sold to me with tires that were 4 years older than the car itself. When the tires started consistently losing air, I tried addressing this with the dealer. The manager deflected my calls and told me he'd call after the first of three in-person visits because "those records were on a different system"- no call. Three voicemails to their customer service rep- she never replied. On my last visit, after trying to deal with me exclusively through the receptionist, the manager finally came out and told me with a big smile that the tires they sold me were within legal limits of wear and tear at the time of sale, but he'd be happy to now sell me new ones. When I told him that one of those same tires had just blown out three blocks from their dealership (!) and asked for assistance, he shrugged and said, "Call AAA" before walking away. More

After listing a car for a specific price, and my contacting them to make an appointment to come down the very next day to purchase at that price, $12,888, they relisted it at $1000 more the followin contacting them to make an appointment to come down the very next day to purchase at that price, $12,888, they relisted it at $1000 more the following morning, and then would not respond when i contacted them until it was too late for me to change my plans. I have received numerous robo-generated emails from them in follow up. There is more, but don't want to waste my time on a poor company like this, read my google review... Avoid them at all costs... More

I'm gonna keep it short and simple. I was supposedly approved for a car I wanted from dch Toyota. Teresa Cocio took me into the finance office made me sign a whole bunch of papers basic I was supposedly approved for a car I wanted from dch Toyota. Teresa Cocio took me into the finance office made me sign a whole bunch of papers basically making me believe the car was mine. Since I didn't have the down payment on hand I had to go the next day and pick up the car. I ended up selling my only car that I have so I can have enough for the down payment. Only reason I sold my car was because they made me feel like I can trust them and that I was going to drive off with my new car. WRONG. They played me and told me I wasn't not approved and now I'm stuck with no car thanks to dch Toyota of torrance More

Avoid this dealership if you are trying to actually buy a car. The sales rep Alexis was pulling shady business when I inquired about a car. First Alexis told me they had the cars in stock and offered to give car. The sales rep Alexis was pulling shady business when I inquired about a car. First Alexis told me they had the cars in stock and offered to give me pricing on a Rav4 Prime. Later in the day Alexis emails back stating to disregard everything and that there are no cars left. Also all cars have a "necessary" markup, avoid this dealer or avoid business with Alexis. Quote from email below: " Alexis Emedosi via motosnap.com 4:53 PM to me Please disregard previous auto messages. We cannot provide numbers at this time. We have no prime allocations." More

Friendly people. They just lie to you face with a smile. Bought a Tacoma and the finance director Valentine Chukwudi convinced me to get the bumper to bumper. Which They just lie to you face with a smile. Bought a Tacoma and the finance director Valentine Chukwudi convinced me to get the bumper to bumper. Which was for 3yrs. He told me i could cancel anytime. I thought about it a week later and canceled it. He told me it would be taken off immediately, but when i signed paperwork to cancel he told me it would take 6 weeks. It's been 90 days and still nothing. He doesn't answer calls or return calls. I do not recommend this place and will never go back. This was my 1st and last dealing with DCH Torrance. More

This is a warning to anyone even considering getting a vehicle here, they sell you lemons or manufacturer defects at above market price for a new or used vehicle, they are also affiliated with Toyota Fina vehicle here, they sell you lemons or manufacturer defects at above market price for a new or used vehicle, they are also affiliated with Toyota Financial, the most untrustworthy and corrupt financial institution in the business. Even if you have excellent credit, they will throw you under a bus and make sure you stay there once you fall for their substandard so-called premium add-ons that they try to force you to add to their already unbelievably high monthly payments for financing to own or leasing that even luxury car dealers don't charge for their vehicles e.g. Mercedes, BMW, Audi, Tesla, Rivian etc. If you wanna leave a dealership feeling like you got ripped off to the highest caliber from a company car brand that's meant for poor to middle class people and go home feeling like you sacrificed your life to a bunch of low life tricksters, then by all means go and ruin your life at DCH Toyota of Torrance or it's affiliates. You've been warned and don't say I didn't told you so. More

Do not go here if you are looking at their internet pricing. They will use the price to bait and switch you. We reached our to this dealership about a van they had posted in their used inventory. Si pricing. They will use the price to bait and switch you. We reached our to this dealership about a van they had posted in their used inventory. Sirag called fairly quickly and told me it was in detailing and would be ready in an hour- when did we want to come see it? I then explained we were in Vegas but willing to fly down for the right van (inventory is low here). He was much more dismissive of me but did say he would send over the finance application as that is the first step. We didn't receive that for 7 hours. We called the next morning after submitting the application and they then proceeded to tell us that there were "dealer add-ons" (window and door guards and a security system) adding 3.2k to the price. We told them we weren't interested in those add ons and we'd just take it with everything they had told us it included and the price THEY had listed it for. He said he'd see what he could do. We spoke to the manager- same thing. In the meantime we had a local friend go to check it out. He arrived at 1:40 pm and was told he could not see the van until 5 pm. Why? It needed to be detailed (I thought that happened the night before?). No doubt they also wanted to add the dealer add-ons before he saw it. The friend said he didn't care if it was dirty and he was able to go see it but not drive it. He did note some damage that had not been reported to us (we were told it was in perfect condition). Continually we were told by Sirag and his manager that they would call us back and they never did. Around 4:30 I called to see what was going on and he said someone had scheduled an appointment to see it at 8 pm so he'd let me know if it was still available by the end of the day (my husband had a ticket to fly down to get it). The result? We never heard from them. In the meantime, I found a different van at the Toyota dealership in Cerritos and in one hour they were able to pull the deal together. They were pleasant- did not force any dealer add ons and were willing to hold the van for my husband the next day. So 100% steer clear of DCH Toyota of Torrance. They are dishonest and will try to bait and switch you. The van is still listed- for a much higher price. More

Ergar was very helpful and friendly helped me on every question I had. Thank you question I had. Thank you More

Be careful with financing department Gianni Valencia worst experience we ever had with purchasing our first car had he didn’t let us read our contract did not explain to is in details our contract and g worst experience we ever had with purchasing our first car had he didn’t let us read our contract did not explain to is in details our contract and got stuck with some thing we didn’t sign up for and we got stuck with a high payment!! Worst experience ever Alert!! More

My daughter took her 2015 Toyota Yaris (with original mileage of 77,755 miles) to DCH Torrance for oil change a few days ago. When it was ready to be picked up, Richard Perez at service and repair depar mileage of 77,755 miles) to DCH Torrance for oil change a few days ago. When it was ready to be picked up, Richard Perez at service and repair department called her and said they found a lot of problems with the car such as leaky water pump, bad rear brakes etc, and it would cost her about $2,700. In stead of my daughter I went there myself, and picked up and took it to my long time mechanic in Orange County. After careful inspection he said that the water pump was fine as well as all others. I know repair at the dealers costs a lot more than at other regular shops but what they did to my daughter this time was dishonest, even fraudulent, simply to rip her off. We bought our new Camry here before and have been very satisfied with their price, service, and the car itself. But after all that happened to us now I don't think I can recommend them to anyone anymore. Very angry and disappointed More