DCH Toyota of Oxnard

First buying experience will probably end up my worst About 6 months ago, I found a Subaru I wanted at this place so I went in to make the purchase. The sales rep we had was actually nice and relaxed (Jos About 6 months ago, I found a Subaru I wanted at this place so I went in to make the purchase. The sales rep we had was actually nice and relaxed (Jose Leon, super nice guy) but once we went inside the sales team leader (Richard Abboudd) was absolutely terrible. He talked really fast and was acting very manipulative, completely overwhelming me, my mom and even Jose. When he brought out the numbers, there were multiple high dollar charges he tried to sneak under my nose (engravings on the window, maintenance agreement, key scratch guard, xxxx I didn’t need), AND HE KEPT TRYING. He would come back with the charges gone, but would add a super high increase on the interest percentage and vise versa. (I should have just left right then...) I purchased the vehicle and left the lot semi happy with the price I got it for. Not even a mile down the road, the check engine light comes on. Awesome.. I took it back immediately and they said “oh it’s nothing”, and literally just reset the light. I had to take it back 6 TIMES over the course of 2 and a half months or more, and they were never able to fix it. The car was even sent to Subaru twice and they also said they couldn’t fix it. (It was an electrical problem, multiple sensors kept going out). I met the sales manager (Drew Holbrook) and he said “If we can’t fix it one more time, we will take the car back from you.” He was super nice and understanding at first. He wanted to “help me out and make it right”. Of course the light came on 2 days later. So I took it back, and guess what, the manager Drew proceeded to ignore me for about 2 weeks no matter how hard I tried to see him. Finally I went in and spotted him hanging by the coffee. (Got you now!) Drew literally said, “I know we sold you this car which seems to have faulty sensors and electrical problems, but you drove off the lot with it, it’s yours. So the best we can do is a trade-in”... ARE YOU JOKING??? I’m about to loose a ton of money. I would have completely lost the $5000 down payment I made, as well as have to now owe $6000 on my financial loan. I was blown away by his response. Ya, I drove it off the lot, but the xxxx check engine light IMMEDIATELY came on, AND this was a certified vehicle!! He didn’t care. He was not budging. We left in a rage, trying to look at legal aspects, but decided that wasn’t the route we wanted to take if we could avoid it. We went back to try to spark a better deal and I ended up getting a used Camry with a good warranty thrown in without loosing too much on the TRADE-IN I had to make.. xxxxxxxx.. If I would have just come in and purchased the Camry with the $5000 down payment I had, my payments on the car would be lower. So I still lost a lot of money after all said and done. The only reason I decided to take the Camry was because of the good warranty they decided to throw in. (Could have still been a better warranty but I was so tired of fighting) Oh and it also took them 3 months to finally take the Subaru off my name at the dmv so that was also a hassle. Luckily, the Camry has been running good with little to no problems. And I’m very happy with it. Just when I thought the hurt was over, the other day I wanted to use the coupon I got for “first maintenance visit 50% off”, so after my first 7,500 miles or whatever I go to schedule my maintenance. But guess what? They put a 60 day expiration on it. Oh, so you just do that so no one can ever really take advantage of this offer because no one is driving that much in 60 days..(They wanted to charge me $160 for oil and tire rotation). I hope I never have to go back to that place ever again... More

Dealership has a different culture than most We looked from Alhambra to Ventura for our new Prius. I was lucky enough to speak to Elijah Willis at Toyota of Oxnard. His deal beat the others by $ We looked from Alhambra to Ventura for our new Prius. I was lucky enough to speak to Elijah Willis at Toyota of Oxnard. His deal beat the others by $3000 (Alhambra Toyota’s best deal) all the way down to $700 at Toyota of Simi (next least expensive to Oxnard). But in spite of the great deal this dealership rocks. It’s beautiful, clean, with helpful people everywhere. Elijah (Sales Mgr) turned us over to Christian Sosa for the nitty gritty, finding the car, test drive, feature demo, paperwork, etc. Between these two gentlemen I was ready to buy another new car for my wife. These guys are awesome. And then you get into the dreaded Finance Office. Andres was great. My son who was buying the car had maxed out his budget so he couldn’t add anything on other than the extended warranty and Andres just made sure we understood the other options and kept moving. Christian delivered the car sparkling clean with a full tank of gas and began the lengthy description of all the hi tech features in the Prius. He set up the phone and basics to get us going. I really can’t say enough about Elijah and Christian. It’s almost unfair to us consumers when car dealers make buying a car so stress free and actually fun. If you’re looking for as great deal with people who understand the meaning of honesty and integrity, at a dealership that makes the experience something you’ll remember, go see these guys. More

Fabulous customer service! Christine was very helpful and professional, and found the perfect car for me to lease! She was a pleasure to do business with, and I look forward to Christine was very helpful and professional, and found the perfect car for me to lease! She was a pleasure to do business with, and I look forward to working with her again. More

Service Center Jasmin is AWESOME! I have been bringing my TACOMA P/U for service since I bought it new from the dealership in 2001, The truck is use as my daily dri Jasmin is AWESOME! I have been bringing my TACOMA P/U for service since I bought it new from the dealership in 2001, The truck is use as my daily driver and for pre-running/chase/Pit vehicle in desert races both in the states and Mexico, so my truck has to be in top condition. Jasmin is very knowledgeable and is a straightforward regarding additional services or repairs my truck needs or may need. I'm very happy having Jasmin as my service adviser and DCH of Toyota as my dealership of choice for my Toyota. More

AL CAPITAL GAINES IS THE MAN 👍 Thank you Al for making my buying experience fast and easy. I’ve never gone to a better dealership and be in and out and in my new truck in an hour an Thank you Al for making my buying experience fast and easy. I’ve never gone to a better dealership and be in and out and in my new truck in an hour and a half. You want a salesman who doesn’t haggle give AL “CAPITAL “ GAINES a try . I guarantee he’ll beat any offer (within reason) you have received from another dealership . You don’t even have to leave the comfort of your home. Send him an email with a picture of your best offer and watch my man AL “CAPITAL “ GAINES blow your mind with his offer. Thanks again AL I would definitely recommend to anyone to give you there business. Keep up the great work 😎 More

Easy as pie I want to thank Albert Gaines for making my buying experience fast and easy as pie. I emailed Albert on my truck threw a figure to him he came back wi I want to thank Albert Gaines for making my buying experience fast and easy as pie. I emailed Albert on my truck threw a figure to him he came back with the price I wanted to pay. I was coming back from a trip had luggage with me asked him to please have the vehicle ready for delivery. Super shuttle dropped me my wife and I off Albert Gaines had my vehicle ready we loaded the luggage went in and did the deal. Best buying experience I’ve ever had. He didn’t play the “let me check with my manager game” if you know what I mean. I was in and out within an hour and a half. My deal was as EASY AS PIE😎 More

2017 Barcelona Red TRD-PRO Steven Fields my service advisor took great care getting my truck’s 15,000 mile service done not leaving anything out. He listened to my concerns Steven Fields my service advisor took great care getting my truck’s 15,000 mile service done not leaving anything out. He listened to my concerns and reassured me they would be checked. The time for my services to date have been very timely and before you known it they are done. But the amenities the provide while you wait is extremely generous on their part. I could have gone to Toyota Ventura but chose DCH Oxnard. More

Bob's the Best! For over the past 30 years, Bob has provided my family with excellent service. Because of him, I am a pleased customer of DCH Toyota of Oxnard. Go Toy For over the past 30 years, Bob has provided my family with excellent service. Because of him, I am a pleased customer of DCH Toyota of Oxnard. Go Toyota of Oxnard! More

Great experience. Started with TrueCar to get the best pricing. Dealt with 4 dealers who responded within an hour. I also went to Carmax for a trade in value. This deal Started with TrueCar to get the best pricing. Dealt with 4 dealers who responded within an hour. I also went to Carmax for a trade in value. This dealership had the vehicle at the TrueCar price and beat the Car Max trade by 500. Plus it’s closest to me which was a bonus. Our sales person Jesus Godinez was professional and friendly and made the process stress free. More

Excellent. Amazing customer service. Nonhaggling just straight talk and a deal was done. Two hours in and out. Answered all questions and followed up to be sure Amazing customer service. Nonhaggling just straight talk and a deal was done. Two hours in and out. Answered all questions and followed up to be sure I was happy. More