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DCH Toyota of Oxnard
Oxnard, CA
562 Reviews
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562 Reviews of DCH Toyota of Oxnard
November 18, 2025
The following bait-and-switch occurred on the evening of November 7th. I emailed the General Manager to redress the issue and waited ten days for a response; I still have received no response from John Haut November 7th. I emailed the General Manager to redress the issue and waited ten days for a response; I still have received no response from John Hautman, the General Manager. It is November 17th. On November 7th, a representative from DCH Toyota of Oxnard named Melany (I’m not sure of her last name because she isn’t listed on their site’s website) reached out to us regarding some online inquiries I’ve been putting out. She asked us if we’d be willing to wait for a vehicle to arrive in December. We said yes as we are in no rush. She then sent me a spec sheet of the vehicle, the type that lists all the packages and fees and such. We sent in an offer for that vehicle, the same offer we’ve had a few other dealerships take us up on. She said, in writing, that she would look into it with her manager (Christian Medel), and then got back to us a half hour later with an offer that was an even better price for us. Here's where the issue begins. I then clarified with her, in writing, that we wanted a guaranteed out-the-door price when we arrived there in person—the offer she sent us—with no potential “bait-and-switch” situations happening when we arrived. I had to be crystal clear about this because we’ve been bait-and-switched before and it’s infuriating. She then responded, in writing, (I have screenshots of this message from her) “You can have our word that nothing will change. Finance will offer things to you because that is their job but, on our end, everything is what we told you. Vehicle is arriving in December and in order for us to mark it sold we need a signed contract with the numbers we agreed upon, and we will also take a $2k nonrefundable deposit.” That sounded great, so I reiterated the offer, verbatim, that she sent me for the spec sheet of the car that she sent me to ensure with crystal clarity that I was not going to show up to the dealership on November 7th with any potential situation occurring where the vehicle I was ordering was in any way, shape, or form different than the spec sheet I was sent. She said, in writing, “Yes, please. Come on in.” We then arranged for a 6:30 meeting time. When we showed up, someone in the front directed us to Melany, who sat us down with a Miguel Alacantar (I’m not sure if it’s Alcantar or Alacantar—Alacantar is what is listed on the store website). Having only known Miguel for the brief time we were there, I’d say he’s an awesome guy with integrity—the kind of guy I would want working in sales because he’s candid with customers and up front about how the fine print of the sale works. With Miguel we came to the head of the problem: Miguel explained that the offer we were given by Melany, approved by her manager, Christian Medel, was not actually the out-the-door price of the car for what was listed on the spec sheet (the price and spec sheet that we discussed, in writing, before coming in so that we would not potentially have this very situation occur while we were there). Sure enough, some of the items listed on the spec sheet are actually “extra,” we were told, because they are installed at the dealership, and we would have to be charged more than the offer we were sent, in writing, if we wanted those items. I explained briefly to Miguel that this was the very thing I was trying to avoid, and that’s why I went to painstaking crystal-clear lengths, in writing, to ensure that this would not happen. He took a few minutes to head to the back to address it with Melany and Christian, and he came back with Christian in tow. Rather than address the concern itself, Christian then proceeded to just reiterate the same thing that Miguel told me minutes prior in the very same words: these items listed on the spec sheet, the spec sheet that we clarified, in writing, was what our offer was for, are extra, and the offer we were sent did not actually include those items, but we could pay extra for them if we wanted. No apologies. Just lies. More
by kgarza
Employees Worked With
Christian Medel, John Hautman, Miguel Alcantar
September 24, 2025
AJ gives great customer service. He is not like any other salesman he is so realistic, honest, and kind with you. He is more than willing to help you find your car or help you in any He is not like any other salesman he is so realistic, honest, and kind with you. He is more than willing to help you find your car or help you in any way that you need. I would honestly recommend him to any friends and family. When you talk to him it feels like you are talking to a friend and not a salesman person. More
by brionesyatzil5
Employees Worked With
Oscar Gutierrez
September 15, 2025
Worst buying experince ever! !!!!! would give it "0" stars if i could. They made an initial offer on price and never budged. I came up 3 three time with my offer and they never !!!!! would give it "0" stars if i could. They made an initial offer on price and never budged. I came up 3 three time with my offer and they never came down a penny. My final offer was $500 less than there first and only offer, they still would not come down. Ended up buying the car (which we needed) and was a totally unhappy customer. Initial sales rep (richard) was great, but the two making the decisions were (Christian and ??? GM) worthless, will never go back and tell all my friends to avoid the place. Can not say enough about what a bad experince it was. More
by david
Employees Worked With
chistian
December 31, 2024
This has been my dealership to by from since 1998. This is where I gave these guys several truck sales every 2 years or so since 1998. My last visit was one of the worse experiences ever. It’s to ba This is where I gave these guys several truck sales every 2 years or so since 1998. My last visit was one of the worse experiences ever. It’s to bad Bob Cobos isn’t around as much. Time to move on. More
by timjperes
Employees Worked With
Juan Arriaga
April 12, 2024
I must say DCH overall Sales Dept is 10 stars. I drove 4 hours for the no xx, no run around, Bait switch typical Dealership. They fulfilled what they promised and beyond. Brad was very helpf I drove 4 hours for the no xx, no run around, Bait switch typical Dealership. They fulfilled what they promised and beyond. Brad was very helpful. Really Appreciate your help. DCH Toyota of Oxnard is my go to place. I call DCH Toyota of Oxnard my no headache place. More
by john
Employees Worked With
Bradley Pratt
February 21, 2024
I must first talk about how wonderful the overall service department is here at DCH Toyota in Oxnard. Jack and Grant are my go-to favorite service advisors. The best I have ever had at any Toyota dealership, department is here at DCH Toyota in Oxnard. Jack and Grant are my go-to favorite service advisors. The best I have ever had at any Toyota dealership, anywhere. They both go above and beyond for me and my brother as customers. Prices are fair and I always feel well taken care of by all the smiling faces, including the cashiers and the shuttle drivers too. When I am in the market for a new 4Runner (I hear there's a hybrid on the horizon) I will patronize DCH for that new car too. Keep doing what you do. Thank you Jack and Grant!!! Jeanie and Billy More
by jeanclairedog
Employees Worked With
Jack, Grant
December 09, 2023
A big thank you to Jack Martz who I now request. Jack is so very helpful and is very personable. So do appreciate that! Helps make coming in and spending money on upkeep less stressful! All th Jack is so very helpful and is very personable. So do appreciate that! Helps make coming in and spending money on upkeep less stressful! All the employees there help their customers feel at home while we wait in their large, open waiting areas. p.s. The Vanilla Nut Coffee was delish yesterday, along with the choc chip cookie, too! Thank you Oxnard Toyota and Jack Martz! More
by jp.douglas
Employees Worked With
Jack Martz
December 09, 2023
They were very helpful and friendly. The place is clean and organized. If you wanted to wait for your car to be finished, they have a living room that you could stay and watch.tv. You’re The place is clean and organized. If you wanted to wait for your car to be finished, they have a living room that you could stay and watch.tv. You’re welcomed in their place. More
by mackoy_002001
Employees Worked With
Jasmin Lawson
December 08, 2023
Thank you, Christian Ayala in financing, Carlos, Managers George Pacheco, & Moe, and Grant in service! Overall team Toyota of Oxnard was great, welcoming, and excellent customer service! The entire team took George Pacheco, & Moe, and Grant in service! Overall team Toyota of Oxnard was great, welcoming, and excellent customer service! The entire team took the time to go over all of the options, and to help find the right car. Thank you all of you for your support. I appreciate all of you. More
by Jose
Employees Worked With
Christian Ayala, George Pacheco, Moe, Carlos, and Grant provided excellent customer service!, Jorge Pacheco, Jennifer Rivas
November 17, 2023
Easily the most dishonest car dealership I've encountered. Avoid at all costs. Finance irregularities, warranty irregularities, and zero accountability via phone or email, all the way from the GM encountered. Avoid at all costs. Finance irregularities, warranty irregularities, and zero accountability via phone or email, all the way from the GM on down to salesperson following the transaction. I've tried reaching DCH staff as have my lender USAA, all to no avail. More
by wil
Employees Worked With
John Hautman, Jose Torres
