DCH Toyota of Oxnard

I came due to a re-call issue on my accelerator of my Toyota Tacoma. As I pulled up, Cynthia walked out to greet me (I didn't even have to walk in). I told her why I was there and that I would need a s Toyota Tacoma. As I pulled up, Cynthia walked out to greet me (I didn't even have to walk in). I told her why I was there and that I would need a shuttle back to work. I was in a shuttle and on my way in under ten minutes. When I came back that afternoon to pick up my truck I was told there was a leak around where the timing chain is. I would need to bring my truck back in a couple weeks to check it out. Not so happy about that, but sounded like a safety issue and so of course came back at the appointed time. This time, Cynthia not only met me at my truck as I pulled in, but called me by name as well. I was given a rental car, the fix was under warranty and three days later I returned to a working truck. Cynthia was extremely knowledgeable in her description of what was wrong with my truck from beginning to end. She always wore a smile and is the epitome of customer service. Give that girl a raise or take her to lunch because I will bring my truck back because of her. I even asked her about a new Prius as I will be purchasing one the end of this year and she helped with that. Awesome girl! More

he did an excellant job of helping me when my car broke down, and even fixed a problem for free that may/may not have been caused from my car being repaired. the waiting room was nice, and i liked the free down, and even fixed a problem for free that may/may not have been caused from my car being repaired. the waiting room was nice, and i liked the free coffee and fresh cookies they offer. they even have flavored coffee and hot cocoa. More

Worst experience ever. After Contacting the Internet ssles person, Ramon Morales, and agreeing on the price of a new car, I arriced at the dealer where I found out the car was sold to another dealer. M ssles person, Ramon Morales, and agreeing on the price of a new car, I arriced at the dealer where I found out the car was sold to another dealer. Mr. Morales has the least concern about peoples time. He was very unprofessional , DCH should be proud of having these people working for them, I have lost all respect for The DCH group. Hamid Sadeghi More

I Called about purchasing a car I had seen on line with my daughter Charity. I talked with Al Gaines and was told he would have some figures for us when we arrived. When we got there and met Al it was quit my daughter Charity. I talked with Al Gaines and was told he would have some figures for us when we arrived. When we got there and met Al it was quite a new experience for me. I had never been treated with the dignity that I received from him. He made us feel like we were talking with a friend although very professional. He worked with my daughter and came up with a price with full coverage that would be comfortable with payments that she could afford. At no time did we feel like we were at a car dealership dealing with shrewed salesmen who only cared about what they could make on the deal. In fact I don't believe he made enough from the sale to make his time worthwhile. I will go on face book and whatever I have to do to let everyone know about the service we received from you. My hat is off to you and I salute you for the quality of character in Al Gaines. You have a great salesman doing great work for you, Also Randall Holt Service and parts manager who gave us a hat and water container for my daughter and I. You would have thought we were buying the most expensive car there instead of a used one. Also Matt Dimmitt and especially his wife who engaged us in a great conversation and added a much needed insurance at an affordable price. They all made us feel comfortable and relaxed in the hands of professionals that cared about us and treated us with dignity and respect. Thank you all for a wonderful experience. I am still amazed. A very, very satisfied customer Chuck Collins More

This Toyota dealership is a WINNER. James Perez from the Internet/Fleet Dept was the man I worked with. Friendly, knowledgeable, knows his cars, knows what is going on in the Real World. He was a total pl Internet/Fleet Dept was the man I worked with. Friendly, knowledgeable, knows his cars, knows what is going on in the Real World. He was a total pleasure to work with, well as pleasurable as an experience can be when you buy a $30,000+ car. I highly recommend working with him. In truth a few of the Internet/Fleet managers I worked with in a few different dealerships were also very nice. But James Perez just outshone them all. More

I came into this dealer with my family about six months ago and was helped by luke shimatsu, he was so helpful, informative and non-pushy that 6 months later when i was ready to buy my car, i came by speci ago and was helped by luke shimatsu, he was so helpful, informative and non-pushy that 6 months later when i was ready to buy my car, i came by specifically for him! they answered all ther questions i need, gave wonderful service and i walked out very happy with my 2009 yaris sedan! i will definietly recommend this dealer to more people! More

Very pleasant experience. Business like in every way. Luke was most helpful and patient when teaching us how to use the new features on the 2011 Avalon Limited. The best part of the sales experience was Luke was most helpful and patient when teaching us how to use the new features on the 2011 Avalon Limited. The best part of the sales experience was that no one was in a hurry to sell to us and to hurry us out the door. We were not badgered with follow-up telephone calls. We were given time to think the purchase through on our own time. Negotiating with a trade-in was calm and non-frustrating. Thank you Luke and Andreas. --Betty & Al Cuney More

Dealership is very friendly and will work with you to get the deal you want. I highly recommend Jim Gray. I had gone to other dealerships and they are not as friendly nor as honest. I recommend this place if the deal you want. I highly recommend Jim Gray. I had gone to other dealerships and they are not as friendly nor as honest. I recommend this place if you want friendly and honest people that will get you a good deal. More

It was a pleasure working with Jim. The overall experience was fast, friendly. I believe that was the quickest car-buying transaction that I have ever experienced. I will strongly recommend this d experience was fast, friendly. I believe that was the quickest car-buying transaction that I have ever experienced. I will strongly recommend this dealership to any family, friends, associates looking to purchase a vehicle. More

It was very professionally handled in every aspect. The sales person was refreshingly knowledgeable and pleasant to work with. Would definetly refer and buy from this dealer again in the near future. O sales person was refreshingly knowledgeable and pleasant to work with. Would definetly refer and buy from this dealer again in the near future. Only comment would be the amount it time to meet with financing. More