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DCH Subaru of Thousand Oaks

Thousand Oaks, CA

4.8
246 Reviews

3725 Auto Mall Drive

Thousand Oaks, CA

91362

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246 Reviews of DCH Subaru of Thousand Oaks

October 10, 2021

Worst dealership I have ever dealt with. From general manager Drew Holbrook down ! Stay far away from these crooks. They will lie non stop. If you end up buying or leasing a car, read the numbers very c More

by Toby
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
GM Drew Holbrock
Oct 11, 2021 -

DCH Subaru of Thousand Oaks responded

Hi Toby, We regret to hear you had a frustrating experience at our dealership, as it is always our goal to provide our customers with excellent customer service. We truly appreciate your feedback and hope it will allow us to improve future experiences. Andrew Holbrook General Manager

October 03, 2021

Absolutely, positively the WORST dealership experience I have ever had. This Subaru dealer is definitely deceitful, shady & at best dishonest. We waited for a salesperson, then waited even longer for him More

by Faris
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dany
Oct 05, 2021 -

DCH Subaru of Thousand Oaks responded

Hi Faris, It is regrettable to learn of the recent experience you had with a member of our team and I certainly understand your disappointment. At your convenience, I would appreciate the opportunity to speak with you, learn more about your visit, and work towards a positive outcome. 805-719-5100 Kristina Motil Sales Desk Manager

April 18, 2021

I had a an excellent buying experience thanks to finance manager Jeimy Llort who worked endlessly to get me the lowest possible interest rate and saved me hundreds of dollars in the process. Would recommen More

by Chinito20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny, Jeimy
Apr 19, 2021 -

DCH Subaru of Thousand Oaks responded

Hello, Thank you for this kind review! Our team is pleased to know you had an excellent car buying experience with our team member Jeimy and we hope to see you back at DCH Subaru of Thousand Oaks for any future needs.

April 18, 2021

Truly a terrible experience. Waited over an hour (after scheduling an appointment to see a specific car) before anyone even acknowledged me. Finally was able to meet with someone, but they had to bring the More

by Kyle D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby, Ed, Jeimy
Apr 20, 2021 -

DCH Subaru of Thousand Oaks responded

Hi Kyle, I regret to learn of the level of service you recently received on behalf of our team, as this is not the experience we aim to provide our customers with. Please reach out to me at, 805-495-2193 as I would be happy to address your questions and concerns with you. Kristina Motil Sales Desk Manager

April 13, 2021

Worst customer service!!! Deceitful, shady and super shiesty... purchased a 2017 Subaru Legacy they sold it to me for $300 over their listed internet price which luckily I saw the newly listed price the More

by jessica.horrilleno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam, Karen, Reggie,
Apr 14, 2021 -

DCH Subaru of Thousand Oaks responded

Hi Jessica, I regret to learn of the level of communication you have received and would like to apologize on behalf of our team. At your convenience, please reach out to me directly and I would be happy to provide you with an update. 805-719-5100 Drew Holbrook General Manager

April 03, 2021

I'm 55 years old and throughout my lifetime, I have owned about 15 vehicles. Most of them were bought from a dealership, some of them new. I found DCH Subaru on the internet and decided to take a drive (3 More

by Tracey93555
Recommend Dealer
No
Employees Worked With
General manager that used to live in Bishop
Apr 06, 2021 -

DCH Subaru of Thousand Oaks responded

Hi Tracey, I regret to hear you feel this way after your recent experience with us and assure you these were not our intentions. If you have any further questions about your recent visit, please reach out to me at, 805-495-2193 as I would be happy to address these for you. In the meantime, I’d like to thank you for your feedback. Kristina Motil Sales Desk Manager

March 23, 2021

Total (dealer additional option) scam. They added clear shield, free oil change for life ( 13 years worth at Jiffy lube at 2 times a year) , anti theft etc for over $10,000 over the advertised price and wh More

by NP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Jones and Sales manager
Mar 25, 2021 -

DCH Subaru of Thousand Oaks responded

Hello, I’m sorry to learn of the level of service you recently received, as this is not how we do business. At your convenience, I would appreciate the opportunity to speak with you and work towards earning back your confidence. 805-719-5100 Drew Holbrook General Manager

Mar 26, 2021 -

NP responded

Hello Drew, You have my contact info in your system or ask Danny (salesman) for my contact info. I am betting this will be ignored and I will not be contacted like all the other complaints on all the social media sites indicates. Don't worry I will not forget and will pursue this Scam with every agency that I can. Regards NP

March 09, 2021

manager told me he would not take off fee of something I did not want at all. He also told me that my calculations for payments were wrong, even after checking my math 5 different times. Literally elementar More

by Annon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
rather not say - don't talk to manager
Mar 10, 2021 -

DCH Subaru of Thousand Oaks responded

Hello, I regret to know you feel this way following your recent experience, as this is never our intention. At your convenience, please reach out to me at, 805-495-2193 and I would be happy to discuss your concerns in further detail. Kristina Motil Sales Desk Manager

February 24, 2021

I’m writing this because we had an Incredible experience. Jeimy in finance was so professional, kind and quick with our paperwork, painless, Patrick and our sales person amir, sam were courteous. Thank you m More

by Rene V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeimy, Patrick, Sam, Amir
Mar 08, 2021 -

DCH Subaru of Thousand Oaks responded

Hi Rene, thank you for taking the time to leave this detailed review! Our team is happy to have provided you with a professional, kind and efficient car buying experience. We look forward to seeing you back at DCH Subaru of Thousand Oaks for any future needs. Until then, enjoy the road ahead!

February 22, 2021

Do NOT purchase a used vehicle from this dealership. I purchased a 2020 (in 2021) Xtrek hybrid with 2K miles and was told it was only used as a dealer loaner car. They heavily pushed me to purchase a bum More

by pissed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
Mar 08, 2021 -

DCH Subaru of Thousand Oaks responded

Hi, I’m sorry to hear of the lack of communication you have received on behalf of our dealership and certainly understand your frustration. At your convenience, please reach out to me at, 805-495-2193 and I would be happy to give you an update as well as address any questions you may have. Trevor Branham Service Manager