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DCH Subaru of Thousand Oaks

Thousand Oaks, CA

4.8
246 Reviews

3725 Auto Mall Drive

Thousand Oaks, CA

91362

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246 Reviews of DCH Subaru of Thousand Oaks

August 19, 2024

Amazing service, always puts customer first over profit. Provided rental car to limit disruption to my life while my car was being repaired, and had my car back a day earlier than promised. More

by Brobinson4312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Lawson
Aug 20, 2024 -

DCH Subaru of Thousand Oaks responded

We're delighted to hear about your positive experience with DCH Subaru of Thousand Oaks! It's great that our team could provide you with a rental car and complete the repairs ahead of schedule. Thanks for sharing your feedback!

August 19, 2024

Great service and perfect car. Good price. Couldn't sak for better deal!, that all More

by ghaemiag68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't know
Aug 20, 2024 -

DCH Subaru of Thousand Oaks responded

Congratulations on your new car! Thank you for sharing your positive feedback with us. Our team hopes to serve you again one day.

August 18, 2024

Very happy with my rep and the work that was done. The only problem was when I called and they said the car will be ready soon. It’s going to the car wash after I came in. Did all the paperwork the ca More

by Zonerlobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
Aug 19, 2024 -

DCH Subaru of Thousand Oaks responded

Thanks for sharing your feedback with us. We're glad to hear you were happy with your rep and the work done at DCH Subaru of Thousand Oaks, but we're sorry about the car wash oversight. We'll address this issue to ensure it doesn't happen again in the future!

August 18, 2024

Christine was very helpful and I was done early enough to be able to go to work that afternoon. I truly appreciate it More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
Aug 19, 2024 -

DCH Subaru of Thousand Oaks responded

Jen, we're glad Christine could assist you efficiently at DCH Subaru of Thousand Oaks. Thanks for sharing your experience!

August 16, 2024

Took my Outback in for regular service. Service Advisor was efficient and kept me informed as to when car would be ready. When zi returned there were several customers waiting. There didn't More

by mrolenick
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Can't remember her name
Aug 16, 2024 -

DCH Subaru of Thousand Oaks responded

mrolenick, thanks for sharing your experience! We're glad to hear that our Service Advisor at DCH Subaru of Thousand Oaks kept you well-informed. We'll work on improving wait times and appreciate your feedback!

August 15, 2024

They were amazing! Jasmine took great care of me and got my car fixed in a timely manner. And she happily provided me with a loaner vehicle. It was a 10/10 experience. More

by Heath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine and Max
Aug 16, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for sharing your 10/10 experience! We're delighted to hear Jasmine and the team at DCH Subaru of Thousand Oaks took great care of you. Safe travels ahead!

August 14, 2024

Excellent service. Waiting room was comfortable to wait. Service advisor was excellent and kept me informed on progress. More

by barbnl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin
Aug 14, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for the feedback! We're glad to hear that our service advisor and comfortable waiting room made your visit at DCH Subaru of Thousand Oaks a pleasant one. We appreciate your support!

August 14, 2024

Jasmin was awesome, she handled all the customer service and communication along the way. Thanks. More

by pdconvery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin.
Aug 15, 2024 -

DCH Subaru of Thousand Oaks responded

Thank you for stopping by to leave a wonderful review for DCH Subaru of Thousand Oaks, Pdconvery! Our team hopes to serve you again down the road.

August 13, 2024

Great experience. Nice people. Very professional. I would recommend the service department to anyone that has a Subaru. More

by kenwinters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 14, 2024 -

DCH Subaru of Thousand Oaks responded

Hello, we're delighted to hear you had a great experience with our service department at DCH Subaru of Thousand Oaks. Thanks for the recommendation!

August 13, 2024

The sales manager, Scott and our sales rep Ron we’re extremely helpful and so wonderful to deal with. The car that we got is Great and couldn’t be happier More

by Rodney Kesner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron
Aug 14, 2024 -

DCH Subaru of Thousand Oaks responded

Rodney, we're delighted to hear Scott and Ron provided such excellent service at DCH Subaru of Thousand Oaks. Enjoy your new car!

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