DCH Subaru of Thousand Oaks

So Sorry to See Ladin Go Made an appointment to have my Forester serviced. Asked for a loaner car and was told that this company no longer provides them for general service. Made an appointment to have my Forester serviced. Asked for a loaner car and was told that this company no longer provides them for general service. I've bought cars from Ladin for more than 15 years and it was top-notch in terms of customer service. DCH is a joke and I will never buy another car or take my vehicle in for servicing in the future. More

Absolutely horrible customer service! Went in to look for a car and an older gentleman came running out to ask us what we wanted. When we told him we were interested in a safe car for our teenage girls he ju a car and an older gentleman came running out to ask us what we wanted. When we told him we were interested in a safe car for our teenage girls he just went back in! It was almost like he came out to make sure we were not upto something! After being made to wait 20 mins we were asked to work with the same gentleman again. Before we could tell him what we were looking for he said and i quote “ looks like you guys are a few months away from buying and i am very busy at this time to show you around. Maybe you can make an appointment when you are ready and maybe i can help you then!” Really? If they were that busy, and mind you there were atleast 3 salesmen and no customers, they could’ve told us to make an appointment without making us wait for it. The sales guy made us feel like he had decided not to sell us anything from when he saw us! Very disappointed! More

From RATS to DISHONESTY!! This is a Mickey Mouse service. Let's start with "I wish I could give a minus 5 stars review" I have taken my car to this dealer a number of times with the same complain. I paid Let's start with "I wish I could give a minus 5 stars review" I have taken my car to this dealer a number of times with the same complain. I paid them to "fix/replace" one of the modules and they "fixed" nothing other than turning off the brake light on the dash board. Meanwhile, I had to deal with them returning my car eaten by rats. Disgusting!! Asbestos and rests of the back seat fillings all over the car. They denied knowing the incident, but I found out from one of their own workers that they new about it long before releasing my car for pick up. How often do they let their clients believe things like did not happen at the dealer? Once they had no other choice than to accept the damage, they called with "the car is ready. " Ready after two days?? Yes, we PATCHED, PATCHED the seat. Seriously!! After refusing to accept their Mickey Mouse repair and threatening with making a few calls, they finally agreed to replace the seat and clean the car. I soon learned that's all they do "Mickey Mouse repairs" You don't see it, you can't fight it!! After months of dealing with the same failure on the brake system due to the module that was supposedly repaired by them, they threatened me with returning the loaner or reporting the car as stolen. Way to go customer service OR should I say Service Manager?? Not to mention that I personally called three days on a row to find out the status of my car. Good luck! the technician still working on it. How can the technician be working on my car if my car is parked outside the service area?? My car had been parked at the front of the building, next to the loaners for days. Seriously!! Did they ever touched the car? My car continues to have the same problem on the braking system. While driving, the module sends a brake signal to my right, rear tire. The tire slows down making a brake noise and pulling the car back. It can happen at any time, street or fwy. However, they deny having the same experience. Interesting!! people can hear the noise when talking through the blue tooth, but these guys can't. I strongly believe that after they collected my money, my car hardly left the parking area. There is zero commitment towards their clients. They also have recurrent issues with communication. Hard to get someone to answer the phone and if you are lucky enough to hear a voice, good luck talking to a service adviser. My experience??? The worst. Sorry Subaru, but while you don't provide a reliable service to your customers, I would highly recommend NOT BUYING YOUR CARS!! More

Needless delays Two and a half hours after being told my car was ready to pick-up, I still had to wait 20 minutes at the cashier's window for "the paperwork to be clo Two and a half hours after being told my car was ready to pick-up, I still had to wait 20 minutes at the cashier's window for "the paperwork to be closed out". Given that they're charging premium dealer prices for service, you would think they could get the bill ready in two and a half hours. During the past year, every visit there has been an exercise in frustration from dealing with their having way too many cars in too small a space. Next time I'll try a different Subaru dealer. I'm done with Ladin. More

A comedy of errors in 24 hours We brought our 2017 Outback in to have the right side mirror replaced yesterday. We'd been there last week for the quote and for them to order. Yester We brought our 2017 Outback in to have the right side mirror replaced yesterday. We'd been there last week for the quote and for them to order. Yesterday, after we waited for 2 hours, when we checked we were told they should have told us much earlier that they got the wrong mirror. Back this morning when they called to say mirror arrived. They installed in an hour, swell. Told to wait outside, after 1/2 hour the car wasn't out so we checked at desk. Oops, got lost in the vortex. Finally, they brought it out unwashed so....waited this long...it only took them 25 minutes to wash it. We had a good buying experience here, but the service needs a lot of improvement. We'd been thinking of adding a new Subaru to our line up but will not got to Ladin for sales or service again.#norespect More

Damaged my door When our daughter took her Subaru for (aggressively pitched) regular service to Ladin Subaru, she was being waved in by the service employee past the When our daughter took her Subaru for (aggressively pitched) regular service to Ladin Subaru, she was being waved in by the service employee past the tow truck partially obscuring the entrance. The space was tight but at the employee's insistence, she continued and ended up with a deep, nasty gash on one of the doors by a part protruding from the truck! Her service advisor appeared unconcerned, brushed it off as something "the insurance will take care of" and proceeded with the appointment. The service was minor - oil change, tire rotation and engine air filter change - and my daughter was given a loaner car to get to and back from work and told that it should take "a couple of hours." A "couple of hours" turned into five (5) days with no communication from the service, no returned calls and no response to multiple daily calls and voicemails by my daughter. I had to call the receptionist on the fifth day (also a Friday) and insist on talking to the Service Manager, who at first knew nothing about it, acted very surprised and concerned and promised that he would find out and get back to us shortly. He didn't, but the original service advisor did and simply said that they didn't feel the need to do anything about the door. I demanded to talk to the Service Manager again, but at that point, he "stepped out and would call me back." He did but flatly told us that the company did not see it as their problem and "advised" us to take it up with our insurance. We understand that that is what insurance is for, but the good people at Ladin Subaru do not seem to understand that that is not the best nor the most productive way to treat their customers. That is why we will be taking our car for service elsewhere until our lease comes up at the end of the year and why we won't be having another Subaru after that. We will definitely NOT recommend this dealership to anybody we care about. More

BEST CAR LEASING EXPERIENCE AGAIN!!! BEST CAR LEASING EXPERIENCE - AGAIN!!! This is my 3rd lease from Gary in 3 years and I am thrilled about the deal he offered me & the car. He is extre BEST CAR LEASING EXPERIENCE - AGAIN!!! This is my 3rd lease from Gary in 3 years and I am thrilled about the deal he offered me & the car. He is extremely fair & honest when negotiating and I have always felt I received the best deal possible (I am 100% certain of this after checking with other Subaru dealers). He is very responsive with detailed information and always accommodates all my financial & equipment needs. Then there is Reggie who delivers the car. He is the most knowledgeable salesperson of any brand I have ever met. He literally knows everything about every part of any car. He is extremely patient with reviewing every feature of the car. I look forward to my next car lease from Gary & Reggie, and I will definitely recommend them to family & friends. More

Ruined my paint In April I bought a gently used 2015 Impreza Sport-- it had some scratches on it which they agreed to paint. When I got my car back it was covered in In April I bought a gently used 2015 Impreza Sport-- it had some scratches on it which they agreed to paint. When I got my car back it was covered in white over spray-- covered. Inside the car, and outside. I should also mention that my car is black. When I called to let them know-- which I was always polite about I was told they'd fix it but that I had Cadillac problems! So they detailed my car 2x-- to which there was still over spray which the service girl told me it was under the clear coat-- not possible. By detail we should say they buffed my car several times, when I got it back some of the clear coat was peeling off and there were scratches and swirls all over my new car. I also later found that they took my all weather floor mats (I called and eventually was able to get a new set), and dented the roof of my car (looks like a buffing machine was dropped on it). The service manager offered me 3 oil changes to make me feel better. Oil changes will not correct my paint. I even talked to Mr. Ladin himself and he said "sometimes no matter how much you pay people they make mistakes" well when YOU make a mistake you fix it. Sure the car buying experience was good-- but it doesn't make up for my car being damaged, the value of my car being decreased and the poor treatment. More

Great experience I just purchased a 2016 WRX STi from this dealership. I bought my car through an auto broker and not one of their salesman, however they still treated I just purchased a 2016 WRX STi from this dealership. I bought my car through an auto broker and not one of their salesman, however they still treated me like any other customer. When I went into the dealership to pick up the car Alan Johnson helped me out and was awesome. He didn't sell me the car but treated me as if he did, he brought the car out to me and walked me around the car for inspection, let me test drive it before I finalized all the paperwork. As I finished up the paperwork he got it washed/waxed for me so as soon as I was done I was out the door in my new STi and couldn't have been any happier. I had to drive a little over an hour to get to this dealership to get the exact car I wanted, so I very much appreciated how quick they took care of all the paperwork for me. Thanks Ladin Subaru and Alan Johnson, much appreciated. More

My purchase from Tony the Tiger Lee Tony was awesome. He was very patient and great to deal with when finding the right car for me. He helped me get a great deal on a Subaru impreza and Tony was awesome. He was very patient and great to deal with when finding the right car for me. He helped me get a great deal on a Subaru impreza and I love it. I will definitely recommend him to anyone and everyone looking for a great and safe reliable car! Thank you again Tony!! More