DCH Subaru of Thousand Oaks

I appreciated the fluid top-off perk. Also, the slow period oil change and tire rotation special. On the other hand, I am disappointed that shuttle service is not provided outside of Thou Also, the slow period oil change and tire rotation special. On the other hand, I am disappointed that shuttle service is not provided outside of Thousand Oaks, now. Also, with only 66,000 miles on the car, I was advised about additional maintenance services that are not needed for many more miles! (Example :brake fluid change recommended--accomplished 6/24 by Brake Masters!) More

Service manager was good. Lack of loaner cars when I’m out of a car for a week is pathetic. Extended wait times to be picked up from my home to the dealer was unjustified. Lack of loaner cars when I’m out of a car for a week is pathetic. Extended wait times to be picked up from my home to the dealer was unjustified. More

Very efficient and transparent repair recommendations and pricing. Service manager was courteous and straightforward during service. pricing. Service manager was courteous and straightforward during service. More

Jasmine, my service provider went above and beyond with this service. She listened attentively and followed through and made sure I was totally satisfied with the outcome. this service. She listened attentively and followed through and made sure I was totally satisfied with the outcome. More

The service managers are always professional and courteous. The service manager for this visit did ensure everything was actually completed properly. However, the rodent treatment was pushed a litt courteous. The service manager for this visit did ensure everything was actually completed properly. However, the rodent treatment was pushed a little too much. This service is way too expensive and not nearly as effective as advertised. $200 is about for times what is actually worth. More

The service advisor was very helpful and every step was as good as usual. No problems as good as usual. No problems More

Jasmin was a great service manager! I felt well taken care of. Service was delivered in timely manner. I felt well taken care of. Service was delivered in timely manner. More

Thank you for the great service, we really appreciate it. Keep up the great work. Keep up the great work. More

Juan Alverez was excellet. All work done as requested and the vehicle drives beautifully. Thank you. All work done as requested and the vehicle drives beautifully. Thank you. More

Jasmin and all the people in the service department were kind and explained everything to me. kind and explained everything to me. More