DCH Ford of Thousand Oaks

Excellent customer service and personality The moment we walked onto the lot we were approached by Bob. He was friendly, never pushy, and willing to show us anything we asked. He was very knowl The moment we walked onto the lot we were approached by Bob. He was friendly, never pushy, and willing to show us anything we asked. He was very knowledgeable of the vehicles I was interested in. Once we walked into the office he was still never pushy and wanted to help me with the best deal possible. I was upside down on my other car that I was trading in so he worked with finance to get me the most affordable option. During the finance portion Bob sat and talked with me and we just had nice conversation about things other than the car. It was such a pleasant experience and didn’t even feel like I was buying a car. Another salesman came in and we talked sports and basically hung out for a while. Once I got into finance to sign paperwork I was in and out of there in about 20 minutes. Overall I would definitely recommend this dealership and most definitely Bob! More

Pleasant experience Everyone at DCH was very professional and courteous. I was in and out quickly and got the vehicle I was looking for at a price I could afford. Thank y Everyone at DCH was very professional and courteous. I was in and out quickly and got the vehicle I was looking for at a price I could afford. Thank you. More

Car serviced for problem with Navigation. New car purchased only a couple of weeks ago at another Ford dealer a couple of hours away. The Navigation System did not work right since day one. New car purchased only a couple of weeks ago at another Ford dealer a couple of hours away. The Navigation System did not work right since day one. The service department at DCH Ford was friendly and they solved the problem which was a faulty APIM. They provided shuttle service both ways and they washed the car. More

Ford Fusion Two things I hate buying most is cell phones and cars because of the time it takes to go through everything and all the upselling people do. Joesph Hi Two things I hate buying most is cell phones and cars because of the time it takes to go through everything and all the upselling people do. Joesph Hill made it extremely simple, I was actually looking at a different Ford Fusion, Joe asked a few question and found me another car I was much happier with and got me through the process quick and easy. More

Review of Purchase Your Finance Manager, could be more detailed and informative about the amount of times he ran my credit. My score lowered over 25 points. It will take Your Finance Manager, could be more detailed and informative about the amount of times he ran my credit. My score lowered over 25 points. It will take me 6 months to recover my score and receive a lower credit percentage. Being a loyal Ford Customer, I felt I deserved better compensation on my purchase, which could have included some service compensation. In addition, the extended service agreement was not entered in the system. So, I had to bring the agreement back to the dealership to have added. What if I broke down, and did not have this information. More

Outstanding sales /service Adam and his team are top notch. They were patient and detailed in their ability to assist me and my family with our purchase. They treated us like Adam and his team are top notch. They were patient and detailed in their ability to assist me and my family with our purchase. They treated us like family. This crew is #1 in my book. More

Easy on schedule accurate cost In 2 days we did a complete service installed new tires and re inspected a cooling issue on a previous repair on time and cost thank you Britny and se In 2 days we did a complete service installed new tires and re inspected a cooling issue on a previous repair on time and cost thank you Britny and service crew More

Repairs-#1 Service manager JR. Morales Great communication, had my car for several days, Made it extremely easy to get a loaner. Car all clean for pick up. Great friendly service. Great communication, had my car for several days, Made it extremely easy to get a loaner. Car all clean for pick up. Great friendly service. More

Ford GT Mustang Love my car. Aaron was perfect. Not super pushy but answered every question for me. Walked me through the process with no hassles. Will definitely be Love my car. Aaron was perfect. Not super pushy but answered every question for me. Walked me through the process with no hassles. Will definitely be back in the future and recommend others. More

Focus RS Oil/Tires Brittanye is the best service rep I've ever had. Very responsive and informative. She was able to get the car out in one day, including ordering tir Brittanye is the best service rep I've ever had. Very responsive and informative. She was able to get the car out in one day, including ordering tires. More