DCH Ford of Thousand Oaks

Why Loan Papers We were paying cash for the car, but since it had not gone though your safety inspection we could not pick it up for a few days. I did not want to pay We were paying cash for the car, but since it had not gone though your safety inspection we could not pick it up for a few days. I did not want to pay until I actually picked up the car; so they made us spend 40 minutes filling out loan papers just to hold the car. The whole process was so frustrating that I almost go up and left. More

Honest With all the stories you hear about dealerships recommending unnecessary services, I was hesitant about taking my 2007 vehicle with 120k miles to a th With all the stories you hear about dealerships recommending unnecessary services, I was hesitant about taking my 2007 vehicle with 120k miles to a them for an oil change. I was surprised when they told me I didn't need any other services at this time. WOW! I'll definitely be back. thank you! More

excellent service I brought the car toward the end of the day , yet the service person diagnosed the problem, had it fixed, and the car back to me in less than an hour. I brought the car toward the end of the day , yet the service person diagnosed the problem, had it fixed, and the car back to me in less than an hour. he was understanding and courteous. More

Purchase of new car I had a very good experience with my sales representative Danny Simmons. He was helpful in knowing exactly what I wanted & that's what I got. The whol I had a very good experience with my sales representative Danny Simmons. He was helpful in knowing exactly what I wanted & that's what I got. The whole dealership was very pleasant. The financing was a breeze. I'm going back again More

Ford C-MAXX Jerry was a great help. We walked in knowing what we wanted. He didn't try to push anything extra on us or upsale. He was genuine and we were in an Jerry was a great help. We walked in knowing what we wanted. He didn't try to push anything extra on us or upsale. He was genuine and we were in and out within a few hours with a new car. Thanks Jerry! More

Goin a step better If you wash a car you should also vacuum the inside and wash the windows inside and out side. On electric cars if time permits charge the battery. By If you wash a car you should also vacuum the inside and wash the windows inside and out side. On electric cars if time permits charge the battery. By doing this you show that you care about the car and your client. More

Great asset to your company Just want to say that Brittanye was great. Took care of all my concerns and is a true professional. Will make sure to look for her again next time. T Just want to say that Brittanye was great. Took care of all my concerns and is a true professional. Will make sure to look for her again next time. Thanks More

Great Buying Experience! Working with Mike Berens was low stress and very pleasant experience. My 2014 F150 STX was afordably priced, so there was no haggling, which was very Working with Mike Berens was low stress and very pleasant experience. My 2014 F150 STX was afordably priced, so there was no haggling, which was very nice. Miss Davis in the finance office was also exceptional and very professional!! I? will recommend your Dealership to any of my friends who are looking for a vehicle! Thanks for everything!! Love my new truck!! Dennis M. More

All service people were fantastic and took very good care. Was sold a Ford with a defective transmission that has a clutch that fails once a year. Sales people knew this and sold me the car regardless. This w Was sold a Ford with a defective transmission that has a clutch that fails once a year. Sales people knew this and sold me the car regardless. This was shameful of them to do... More

Great service and communication. JR is always great and is always up front on what is needed. They always do a great job and the car is usually ready sooner than expected. JR is always great and is always up front on what is needed. They always do a great job and the car is usually ready sooner than expected. More