DCH Ford of Thousand Oaks

Service Keir was great at reviewing the issues with my Explorer and is ordering the parts to fix both issues. Will hopefully have the parts in soon to replace Keir was great at reviewing the issues with my Explorer and is ordering the parts to fix both issues. Will hopefully have the parts in soon to replace. More

Really nice Bob was energetic helpful fair. He explained everything to me about the cars I was interested in. Helped me decide which car to buy based on my criter Bob was energetic helpful fair. He explained everything to me about the cars I was interested in. Helped me decide which car to buy based on my criteria. A truly pleasant experience. I never felt pressured or rushed. Once I made my decision I movied into the financial department and the man I worked with was equally personal efficient and most of all quick. All in all I would definitely buy from DCH Ford of 1000 Oaks again. More

Great service! Every time I bring my car in, I get it back pretty quickly. DCH Ford of Thousand Oaks has prompt service and always with great results. Every time I bring my car in, I get it back pretty quickly. DCH Ford of Thousand Oaks has prompt service and always with great results. More

Welcomed My issues are alway addressed when I take my car for service, routine maintenance etc. The service technicians always make sure that my needs are expl My issues are alway addressed when I take my car for service, routine maintenance etc. The service technicians always make sure that my needs are explained in detail and contact me when the work is completed. More

Israel Shorkey, in Service Dept. is outstanding. The Service Dept. is friendly...the waiting room is clean and comfortable...enjoy the coffee machine and the popcorn machine as I drive some distance The Service Dept. is friendly...the waiting room is clean and comfortable...enjoy the coffee machine and the popcorn machine as I drive some distance for this fine service. More

Excellent customer service The associate was very nice!! She helped me as soon as I was getting out the car!! I droped the vehicle for service, she asked for my last name and r The associate was very nice!! She helped me as soon as I was getting out the car!! I droped the vehicle for service, she asked for my last name and right away she knew what I was there for A few years ago I came to this location to drop another vehicle that I bought in a diffrent dealer and a gentleman was very rude, he was asking me to go where I bough it More

Keir was great The service has gotten much better here. Keir was kosher. I would come back again because if his service. The text aervice was also great The service has gotten much better here. Keir was kosher. I would come back again because if his service. The text aervice was also great More

A valuable lesson learned It is my intention to write this review to hopefully dissuade at least 1 potential shopper. If more, all the better. I recently bought a Ford Must It is my intention to write this review to hopefully dissuade at least 1 potential shopper. If more, all the better. I recently bought a Ford Mustang at DCH Ford of Thousand Oaks. Instead of getting financing through Ford Credit, I went through my bank. In the process of my purchase I was presented with a credit application, but I specifically told the sales manager that I had already been prequalified through my bank and I did not want my credit checked since inquiries often lower scores. I was told by the sales manager that they would not run my credit and that this was used for registration purposes. I again repeated to the sales manager as well as the sales person that I did not want my credit ran several times after this, and was assured that it would not be ran. Fast forward a couple weeks later and I receive a letter in the mail that my credit report was ran by DCH Ford of Thousand Oaks. I called the dealership and was told that in fact my credit report was indeed ran. I am livid with this! DCH sales manager Caesar then stated that "by signing the report, I gave DCH Ford the power of attorney to run the report, however, we will not run your report if you pay in cash, or if you specifically ask them not to run the report". Now it's all water under the bridge at this point and I have learned a valuable lesson. But I like to think there is some integrity left in this world, unfortunately DCH Ford of Thousand Oaks has none. More

A Hot Summer experience well spent at DCH of T.O.'s The Sales Consultant Jerry was very helpful and knowledgeable on the "Transit Connect " pre-owned that I ended up with. Thank you guys for all your he The Sales Consultant Jerry was very helpful and knowledgeable on the "Transit Connect " pre-owned that I ended up with. Thank you guys for all your help. "TheMinerFortyNiner".... More

Our buying experience Bob at DCH Ford of Thousand Oaks, was super nice and very helpful. He took care of everything, and made the buying experience very pleasant. Would tot Bob at DCH Ford of Thousand Oaks, was super nice and very helpful. He took care of everything, and made the buying experience very pleasant. Would totally recommend him. More