DCH Ford of Thousand Oaks

2014 Focus Warranty DTC Clutch Shudder Once again I’ve had to bring in my 2014 Ford Focus for the chronic low-speed clutch shudder. Fortunately, it was under a parts warranty from the last Once again I’ve had to bring in my 2014 Ford Focus for the chronic low-speed clutch shudder. Fortunately, it was under a parts warranty from the last clutch replacement and was covered 100%. JR does his job very well and has a pleasant personality. Although the service dept at DCH Ford of Thousand Oaks does an excellent job of servicing our vehicles (we have two 2014 Ford Focus cars that have the DTC drivetrain), it’s highly doubtful that our next cars will be Fords due to such a negative experience with having to replace the clutches every 8K-10K miles. Ford’s extended warranty on the transmission control module is a joke when the actual clutch materials get ruined and eventually I’ll be paying out of pocket every 8K-10K miles to keep my cars drivetrain operating smoothly. More

Routine service In and out in just 1/2 a day. Love the review of safety checks. Nice to know the amount of tread and brakes, etc left on the car. Drove off with co In and out in just 1/2 a day. Love the review of safety checks. Nice to know the amount of tread and brakes, etc left on the car. Drove off with confidence. In for oil change , tire rotation etc. More

Great Service My car died late on a Friday afternoon. No power or electrical with smoke filling the passenger area. Got towed to DCH Ford of Thousand Oaks. Britta My car died late on a Friday afternoon. No power or electrical with smoke filling the passenger area. Got towed to DCH Ford of Thousand Oaks. Brittany my Service Rep took my info and gave me the keys to a 2018 Ford Mustang with 140 miles as loaner. She keep me updated over the net few days via text and VM. In my case the damage was covered under warranty. DCH Ford and Brittany did an excellent job. More

Fantastic job from beginning to end Everyone was helpful. I have been going there for years and honestly never had a problem. Parts and service departments has always been helpful and tr Everyone was helpful. I have been going there for years and honestly never had a problem. Parts and service departments has always been helpful and treated me with respect More

Ford Cmax Pre-Owned Ken Fromberg was a pleasure to work with. I knew what I wanted and he made it happen. Happy with the ease of the sale. Ken Fromberg was a pleasure to work with. I knew what I wanted and he made it happen. Happy with the ease of the sale. More

Great service, knowledgeable staff When I was arrived at DCH in Thousand Oaks I had a vague idea of what I wanted. They listened to my thoughts, then showed me several different models When I was arrived at DCH in Thousand Oaks I had a vague idea of what I wanted. They listened to my thoughts, then showed me several different models that matched my interests. No pressure...just help. I purchased a car. I'll definitely look forward to doing business with them for my service appointments if this is representative of the way they do business. More

Great experience! All my questions were answered by professional, personable and highly educated associates. No pressure. I got the Ford I truly love. I’m so happy with All my questions were answered by professional, personable and highly educated associates. No pressure. I got the Ford I truly love. I’m so happy with my experience! More

Easy Doing Business with DCH Ford of Thousand Oaks I've taken my Ford F-150 to this dealership three times now for regular servicing. They do a great job and make it so easy. I made this appointment I've taken my Ford F-150 to this dealership three times now for regular servicing. They do a great job and make it so easy. I made this appointment online and it was confirmed but when I got to the counter, I was told I did not have an appointment showing. That I don't understand but my service advisor, J.R., then said, "But I'll take care of you." Those were great words because I had driven from Camarillo and had taken time off from work to be there. Thanks, J.R.! More

Quick service Appreciated the quick and professional services offered by DCH Ford. Great team and always a pleasure to work with them. In good hands with their Appreciated the quick and professional services offered by DCH Ford. Great team and always a pleasure to work with them. In good hands with their team. More

We loved our experience with Brandon Ziola!! I appreciated Brandon’s patience and support during the 2 day process of buying our Explorer. He did NOT pressure me which led me to buy. I would defi I appreciated Brandon’s patience and support during the 2 day process of buying our Explorer. He did NOT pressure me which led me to buy. I would definitely refer others to meet with Brandon. I told him what features I wanted, and he led me to WHICH Explorer I wanted. I did not plan to buy that day, but i drove out with a brand new 2018 Explorer because of Brandon. If I did not have that rapport with Brandon, I would not have bought it. The sales guy above him bothered me- too pushy- but I stayed because of Brandon. We came back the next day with questions and he didn’t mind. My entire family felt very comfortable with him and we feel like we could come back if needed, with more questions. The dealership could use some more plush accommodations for the customers- I’m used to having a Keurig at BMW and a full breakfast at Lexus. There was no TV to watch or snacks. We were at DCH from 2-8 pm- we could have used some comfort. We had a nice experience with the Finance lady that night- she did a great job. Monday morning, we went back to ask her a question and she was so RUDE!!!! She made us feel like we were bothering her, we did not recognize her, and we felt like we were “bad people”. That left a sour taste in our mouth. :0( More