DCH Ford of Thousand Oaks

DCH Ford is the worst dealership ive ever experienced Where do I even start? Well, let's start with a consumer warning. DO NOT , I REPEAT, DO NOT GO TO DCH FORD for any type of service. I have been goin Where do I even start? Well, let's start with a consumer warning. DO NOT , I REPEAT, DO NOT GO TO DCH FORD for any type of service. I have been going to DCH Ford for 2 years over my Ford F250 which unfortunately is a lemon which Ford has already agreed to buy it back. The truck is unsafe to drive on the road, it gets what is known as the "death wobble" which basically causes the front end of this 8,000 lb truck to lose control of all steering while the entire thing violently shakes until you come to a complete stop. Anyways, as previously mentioned, this is not DCH's fault. As a company, I can only assume that management treats their employees like trash which would explain why DCH employees treat their customers even worse. My experience is specifically with JR Morales and his "superior" Daneel Wilson. These employees pretend that they are on your side but that is only because they want a 5-star review from the Ford survey which you get after a visit. Both of these employees went so far as to basically bribe me to give them a 5 star. See the problem is that I paid for a service contract which guarantees me a free rental car for an extended period of time. My truck was in the DCH service dep. for over a month and I was issued a rental car for the time being. Well, once I returned the car back to Enterprise, I was charged over $500 for the rental car. Keep in mind my truck has 20k miles and is under warranty. JR and Daneel both blame Enterprise rental car and Ford corporate saying they changed the terms of the contact but having spoken with corporate Ford several times, they have assured me that I am covered completely and I should have never been charged. They authorized DCH to repay me. DCH is flat out ignoring corporate Ford and myself. I cannot get my money back nor a response. Even my Ford contact cannot get DCH to respond. She said she has never seen a dealership act this way in all her years. So Daneel and JR both said that if I leave them a 5-star review with Ford, they would get me my money back. I did what they said and no, I never got my money back. Shame on me for allowing them to bribe me with my own money. When I am able to speak with JR he talks down to me in a condescending way. I cringe every time I have to go to the dealer. There is much much more to this story but at the end of the day, I dont blame anybody for the lemon truck but I will never own another Ford again simply for the fact that I would have to go to DCH Ford due to the fact that its my local dealership. If management is reading this, you should seriously consider giving your employees better customer service training, they are doing a very very poor job representing DCH as well as Ford. At this point, I am still waiting for my money back. I have even attached a copy of the email from corporate Ford showing I should get a refund check from DCH. JR, Daneel, DCH Ford. If you are reading this, contact me, you know exactly who I am. More

Why does it take so long for an oil change? My daughter brought her car in for it's scheduled oil change … had an appointment at 8:30 am. Why does it take 5 hrs to have the oil changed? If you My daughter brought her car in for it's scheduled oil change … had an appointment at 8:30 am. Why does it take 5 hrs to have the oil changed? If you weren't going to start on her car, have her come in later. This is the 2nd time it has happened. It is seriously ridiculous, get your times figured out … time is precious. More

Great Customer Service After having a horrible experience at Ford Simi Valley, I brought in my car to this dealer and I must say that it was the total opposite experience fr After having a horrible experience at Ford Simi Valley, I brought in my car to this dealer and I must say that it was the total opposite experience from the Simi Valley location. From the moment I brought in my car to the time I drove it out of the parking lot, the service department was excellent! My service advisor, JR, communicated with me throughout the entire time my car was there and was honest from the get go. I will definitely be coming back to this dealer for all my future services. More

Watch your paperwork, don't give a benefit of the doubt 0 stars if I could, these guys are a thread above thieving crooks. Make sure that you watch your paperwork and don't give them any benefit of the dou 0 stars if I could, these guys are a thread above thieving crooks. Make sure that you watch your paperwork and don't give them any benefit of the doubt! TL;DR: I bought a car from them DCH Ford through USAA's service and was pre-approved but they intentionally failed to attempt to complete the loan so that they could sell it at 2% higher to a third party. The Finance Manager also attempted the same thing with the warranty for $2,500 but failed. Long Version: I was preapproved through USAA for a vehicle loan and used their car-buying service to handle the negotiations for me. I found the car I wanted to purchase and reached out to confirm availability and drove up 100+ miles to complete the transaction. I worked with Ulises as the sales rep who took me for a test drive and everything was looking great. Then I went into the finance office to work with **Eric Schutte**, who is a total scammer. He sold me a warranty and verbally told me that it's no-risk because I have *60 days* to cancel for a full refund. He also told me that he would handle all the loan paperwork from USAA to ensure that everything was processed. I signed a contingency that if USAA fails to fund the loan within 5 days, that DCH Ford retains the right to sell it to another vendor. Lo and behold, Eric could not be reached for the first few days and then pretended he could not obtain the forms, then said over the phone that he received them via fax when he didn't, then claimed that he failed to receive them via email. It turns out, the language doesn't state that they have to make an effort to complete the paperwork so the 5 days expired and they sold it to another vendor for 2% higher than I was approved. After my mechanic informed me that the car was in great shape, I informed and confirmed with ERIC SHUTTE that the warranty was canceled. Frustrated, I reached out to the GM Adam Chirchick to see if I can obtain assistance with clearing everything up but he failed to respond to my multiple connection attempts (two calls, one voicemail, and two emails). I threw my hands up and was ready to move on when I noticed that the warranty was never canceled. I looked through the paperwork and found that I actually only had 30 days to cancel the warranty. My cancellation confirmation was in the first week but more than 30 days had passed so I was stuck. I began the process of filing a small claim against the business and spoke with their legal counsel when then the GM finally started responding to my emails. He was at least able to cancel the warranty, but that still leaves me with a loan at 2% higher than was originally agreed. Now I have to decide if it's worth the effort to go through filing and court process work to reclaim $900 over 5 years. More

Great Service! My battery was leaking and it corroded the cables...they changed the battery and fixed the cables, quick, fast, under warranty and with a smile. Grea My battery was leaking and it corroded the cables...they changed the battery and fixed the cables, quick, fast, under warranty and with a smile. Great Service! More

lier and cheater On 07-25-19, I purchased a2016 Lexus Rx 350, for 32,500, cash price from DCH Ford of Thousand Okas CA. while at the dealership i was attended by t On 07-25-19, I purchased a2016 Lexus Rx 350, for 32,500, cash price from DCH Ford of Thousand Okas CA. while at the dealership i was attended by the General Sales Manger Matt Kelleher, after all the paper work was done and the deal was closed, I left the dealership with the vehicle. Me and my wife went out to eat at a nearby Mcdonlads, when I tried to operate one of the Key Fobs I noticed that it was broken and did not work. I returned to the Dealsership and spoke to Matt Kelleher, who told me he did not know the Key Fob was broken. He stated that he could not do anything since it was a used car. I left the Dealership and I later called Lexus and they stated it would be $400.00 for a new key Fob. I was not happy with the way i was treated by Matt Kelleher, I felt like he showed no interest in replacing the Key Fob. I know when a vehicle is purchaed by a Dealership it is inspected to make sure all equipment and vehicle is working properly. I later contacted the General Manager, A. Chirchick, and I explained to him what my concern was about the Key Fob, he did not try to resolve the issue and told me that he would give me one day to return the vehicle if i was not satisfied, I feel that I was let down by the managerial staff of DCH Ford because they showed no interest in resolving the Key Fob issue. After all i did not finance the vehicle it was a cash purchase. I am writing you this letter in hopes that the staff at DCH Ford in Thousand Oaks, can take a more serious approach in resolving broken equipment sold by the Dealsership and treat an asian customer who purchased a vehicle in cash with Dignity and Respect. I am not happy with a Dealership selling me a Vehicle with broken equiment. More

Oil change Clean, and good service. Timley serice. Was very concerned about my safety. Explained in detail about my next service. This is all I have to say. Tha Clean, and good service. Timley serice. Was very concerned about my safety. Explained in detail about my next service. This is all I have to say. Thank you More

Awful experience I usually don't even take the time to write reviews, but this has to be said to potentially warn other people going to shop here. I bought a 2016 J I usually don't even take the time to write reviews, but this has to be said to potentially warn other people going to shop here. I bought a 2016 Jeep Wrangler JKU from this dealership. This vehicle was supposedly inspected "throughly" by "qualified" DCH service staff. So I trusted it, I went on a short test drive around bumpy and bad roads.....The jeep was so clean, and the dealership had very good reviews so I didn't think I had to worry, until the drive home....They even emphasize on their window stickers how well inspected their cars are by their staff..Well they must have "overlooked" and obvious axle issue. My Jeep's tire is literally wobbling side to side. It wasn't till I actually hit a patch of nice freeway on my way home from the dealership that I felt the very bad vibration coming from the back of my car. The Jeep also had a recent accident on his record, and had 2 very badly damaged rims. I chose to overlook it because I had faith in the dealership But get this, when I contacted the general manager, almost that same week of the purchase , he insinuated I caused the issue by hitting a pot hole...he insinuated I BENT an AXLE on a POT HOLE. ridiculous. BUT at least he said I am more than welcome to come in for a second opinion...to his dealership, more than 2 hours away...perfect *sarcasm* I already complained to the BBB on both their account and DCH's main headquarters account, and am even in talks with a consumer law attorney. This vehicle literally couldve caused an accident, but yet they will take NO responsibility for this issue. So in short....please shop somewhere else. there are MANY other ford dealerships that you can go to . More

Not respectful Summary: if you are in the market for a used car, go somewhere else. They won't respect your time or you as a customer. I contacted them yesterday, t Summary: if you are in the market for a used car, go somewhere else. They won't respect your time or you as a customer. I contacted them yesterday, they called me today to confirm my interest and we agreed on a time I would visit. They called me a second time to confirm that I was coming at the agreed time. I drove for 1.5 hours in traffic and was told on arriving that the car just got sold. Imagine... I can see how a dealership that respects business and potential customers could have done at least these two things: 1. pull the car until I arrived (we did confirm I was coming two times after all) particularly that it was all during the same day; or 2. call me to let me know another customer was coming to see it and give me the option to come earlier or to call me if the customer did not buy the car. When I arrived, one of the managers tried to get my attention to see another car, twice the mileage, etc. etc. treating me like a sucker and not an interested buyer. My advise, there are plenty of dealers around. Just don't go there. More

Great service department!!! While other dealerships are always busy and hardly can take you in, this place, even tho is big, but customer service relation is at a personal level, While other dealerships are always busy and hardly can take you in, this place, even tho is big, but customer service relation is at a personal level, they know your vehicle better than you do, witch is a peace of mind especially that I know nothing about mechanic and are trustworthy. More