DCH Ford of Thousand Oaks

I received a parking ticket for my car AFTER I sold it to DCH Ford of Thousand Oaks and have been trying for MONTHS for someone to assist me with this. All I need is for someone to email me my release of lia DCH Ford of Thousand Oaks and have been trying for MONTHS for someone to assist me with this. All I need is for someone to email me my release of liability and the many people that I've spoken to have all left me hanging... More

My experience has been horrible The sales person Victor and the Finance dep and Management are so bad not professionals &liars they don’t. Call back they lied about my contract and also about the gps on th and the Finance dep and Management are so bad not professionals &liars they don’t. Call back they lied about my contract and also about the gps on the car and got us to buy some insurance for oil change. I can’t believe they talk me into all this and now when I’m asking questions since the day after our purchase they have cual to give us answers and call us back worts experience in my whole time this isn’t my 1st time buying a car. More

My 2018 Raptor has had many problems covered by warranty. They kept the truck to replace the rattling part in the transmission. No loaner vehicle, a $30 voucher to rent only the cheapest (Ford Only) that Ent They kept the truck to replace the rattling part in the transmission. No loaner vehicle, a $30 voucher to rent only the cheapest (Ford Only) that Enterprise has. If they are all rented YOU PAY for the upgrade. They never wash off the car after it's been siting in their lot. My transmission still rattles but now I'm on a month long minimum waiting list to fix the same problem. My truck randomly billows out white smoke so thick that it stops the traffic behind me. It's a cracked or leaking turbo seal, everyone knows it including the service guy who confirmed it. He said "unless it does it here we won't fix it". If someone is injured as a result, I am going to help them sue the paints off this dealership. More

Car dealerships have a bad reputation. Even with such shockingly low standards, DCH Ford of Thousand Oaks manages to be the worst of the lot. On 7/12 (Sunday), DCH reaches out to me offering the car I w shockingly low standards, DCH Ford of Thousand Oaks manages to be the worst of the lot. On 7/12 (Sunday), DCH reaches out to me offering the car I want at MSRP (it’s in high demand). I live in Orange County. After agreeing to purchase the car at 4 pm (which is a 65th gift for my dad), I offer to put down the deposit but DCH says they do not accept deposits to hold cars. Odd but okay. I then offer to wire the entire purchase price and they still said no. I get it – companies have policies – even as strange as not willing to accept a nonrefundable deposit or the entire amount for a car. The next day (Monday) I work with the sales representative who informs me that they will, in fact, honor the price. Mind you – at this point, he could have said the offer is no longer on the table. But he did not. Between 10 and 4 pm, I am in constant contact with the representative and spent hours rearranging my work schedule, arranging child care, and submitting my information (driver's license, insurance, and credit application). I get on the 405 to drive 100+ miles and am on my way to TO when I get a cold call from the representative who then puts the manager – Raul Altorre – on the phone. Raul informs me that DCH will not honor the price but that I can still purchase the car if I pay $5,000 more. No apology. No explanation. No remorse. Just a good ol’ fashioned shakedown. He did say he is following orders which means the decision came from the upper management. My advice: do not buy from them. Period. Do not waste your time with a business that will dishonor its commitments to increase its bottom line. Buyer Beware. More

I had a tentative deal for a new Expedition Max at a competing dealership closer to home. I happened upon a better equipped vehicle at DCH Ford. After confirming that the SUV was still available for s competing dealership closer to home. I happened upon a better equipped vehicle at DCH Ford. After confirming that the SUV was still available for sale, I decided to make the 1.5 hr. drive to see it in person. I'll admit that after reading some online reviews for DCH Ford I was apprehensive. I didn't know quite what to expect. My sales team of Ismael and Marvin were great. The SUV was exactly what I wanted and after some negotiating, I felt the deal was fair and signed the paperwork. I really can't say anything bad about this dealer. I had a good experience and would be a repeat customer. Glad it all worked out for the best. More

When I came to the dealership the salesperson who helped me was great but the manager was terrible. Made me feel like my time was worthless and when I asked to speak to him refused. I would recommend any ot me was great but the manager was terrible. Made me feel like my time was worthless and when I asked to speak to him refused. I would recommend any other dealership than dealing with the staff here. More

They sold me a 2018 lemon I mentioned the problem the very first day I wondered what the rattle was I was sold a lemon very first day I wondered what the rattle was I was sold a lemon More

Purchased a pre-owned Silverado I purchased a pre-owned Chevy Silverado in great condition. It took less than 2.5 hrs from test drive to walking out with the keys. Ismael Mendez-Solt I purchased a pre-owned Chevy Silverado in great condition. It took less than 2.5 hrs from test drive to walking out with the keys. Ismael Mendez-Soltero was awesome. The easiest auto purchase I have ever had! Highly recommended! More

Excellent service always I have been coming here for a few years and I wouldn't go anywhere else! Herlindo Morales consistently helps me with anything I need! I have been coming here for a few years and I wouldn't go anywhere else! Herlindo Morales consistently helps me with anything I need! More

Transmission blew on our Ford Explorer. Ford had it for about a month which was not an issue at all. But when I picked up the vehicle it looked like it had not been touched with any type of cleaning produc about a month which was not an issue at all. But when I picked up the vehicle it looked like it had not been touched with any type of cleaning product. Even a run through a quick car wash or ANYTHING. Not to mention we're going through a pandemic. Needless to say we won't be going back here. No check through by a service manager or anything? More