DCH Ford of Thousand Oaks

50 % dealer markup on f150s after Ford CEO told them to stop!! Greedy and underhanded business practices. stop!! Greedy and underhanded business practices. More

Came in with a lease from another state that was over and wanted to buy var here. I was very well taken care of right from the very beginning to the complex deal was done with wonderful results! And I need t wanted to buy var here. I was very well taken care of right from the very beginning to the complex deal was done with wonderful results! And I need to shout out to Jerry that’s in sales and had nothing to do with the sale of my car. He was asked to put the temp paper plates on my car, he went over and beyond they by putting the metal around the temp plates so they would not get blown off or ripped up. Over and beyond! Thank you Jerry! More

Terrible communication. Scott doesn't answer the phone even when calling directly several times over the day. Transferred to voicemail numerous times. Called back and given Scott doesn't answer the phone even when calling directly several times over the day. Transferred to voicemail numerous times. Called back and given to another rep who wouldn't transfer me back to the original rep. Called back again and nobody answered. They now won't answer my calls. One sales rep tells you one thing crucial to the sales process while another says something completely different. Close to $2000 of added on dealer options that are required with every purchase, which I agreed to. Was told that they wanted me to submit a finance application even thought I had secured my own financing. Said I had to use their financing. I agreed and they said they would transfer me then hung up again. Called back, and no answer. Tried Calling Matt at his number, and again. No answer. Also if anyone is interested in the 2017 White F150 I was told by sales on Monday 03/07 that it was in the shop for overheating and not available for purchase. 1FTEW1CGXHFB77070 More

Beware of this dealership! First they tried to gouge on a particular vehicle I found in their inventory on the Ford website. At different times they told me (over the phone) First they tried to gouge on a particular vehicle I found in their inventory on the Ford website. At different times they told me (over the phone) they wanted $15k over sticker, then $12k over sticker, then $7500k over sticker, and ultimately by email they offered $3k over sticker. (The dealership kept reaching out by email to reengage. Especially after I notified them that I was going to order the vehicle from a different Ford dealership). Once they got to $3k over sticker by email, I asked them to provide me with what the lease payments would be if I put $10k down. The salesperson (Ethan O'Conner) told me he would email me what the lease payments would be the next morning. He did not. I followed up by email and text, and even spoke to him, and for many hours I was given a bunch of excuses as to why he had not yet sent me the numbers he promised (very busy, more customers than salespeople, finance person was helping someone else, etc). Finally, after hours of waiting, he tells me that he won't give me numbers over the phone, I have to come in. So I come in, and tell him that I have an offer on my current car from CarMax which will net me $10k, so that's where I came up with putting $10k down, but if he can give me a higher net on a trade in, I'll just do it with them. After sitting in his office for an hour and a half, still without getting the lease payments quoted to me, he comes in and says they can't beat CarMax, but here's a sheet showing lease payments with $9000/$10,000/$11,000 down. Terms look ok to me, but I said I want to know what the amount is including tax, and 39 months instead of 36 months. Again, makes me wait a long time, giving me stories about there is a backlog on the DMV system, a backlog of sales in the dealership that day (there were very few people there), then that his manager and assistant manager are fighting over whether to do the deal, and they had someone who was going to pay $6000 over, and he was doing a favor by fighting on my behalf. Then he finally comes back and says that the first numbers he showed me were wrong. That they were based on BOTH the trade in equity AND AN ADDITIONAL $9000 down. Ridiculous!!! The sheet he originally showed me said NOTHING about a trade in, or the value of it being factored into the amount. Total bait and switch. So the new numbers he came back with were HORRIBLE and hundreds of dollars per month higher than what he originally showed me. He had the nerve to tell me it was because they felt rushed by me. (What a joke! First asked for numbers last night, and didn't get any until about 4pm today!) Then, when I got upset for having my time wasted, he had the nerve to give me a bunch of unprofessional attitude, and blame me for supposedly not being clear. So much for the customer being right. Cars salespeople often have a reputation for these types of tactics. I've been fortunate to deal with a lot of professional straight shooters. However, this salesperson and dealership treated this potential customer very very poorly. More

It’s irritating that they add about $2000 in additional fees for glass etching, some type of GPS security (lowjack?) and clear coating. I imagine some people might be interested in these things, but why n fees for glass etching, some type of GPS security (lowjack?) and clear coating. I imagine some people might be interested in these things, but why not make it optional? If they have to continue this practice, at least add this to the price of the car on their webpage so customers are aware of the actual price before going to see the car. What a waste of time visiting this dealership! More

Stay away from this dealership. Everyone working here are a fraud and crooks including Matthew Kelleher whom I have seen responding to the reviews on here. I purchased my vehicle cash from them and I noticed a fraud and crooks including Matthew Kelleher whom I have seen responding to the reviews on here. I purchased my vehicle cash from them and I noticed I was charged for a GPS system and other accessories not included on my vehicle. I was in contact with Amir whom is extremely unprofessional and rude. I was instructed to speak with Matthew Kelleher. He ignored several calls and voicemails. I decided to email him and told him I was charged for accessories not included on my vehicle. He stated he would refund me my money via a check. This was on 08/5/2021. Until now I have not received a check. I emailed Matthew and he claims a check was sent to me. I asked for a tracking number just to see if that was true. Never again did I hear back from Matthew but then here I see him responding to reviews claiming wanting to help resolve customers issues. This is a lie he does not want to help. For those that have been wrongfully overcharged for accessories your vehicle does not have installed, please report them with the Ventura DMV Investigation District Office. More

Corey lee was a great salesman man and answered all my questions and was very patient I will definitely be coming for that truck. Thank you very much young man. 10 stars to you son keep up the great work. questions and was very patient I will definitely be coming for that truck. Thank you very much young man. 10 stars to you son keep up the great work. More

Dishonest dealership! Massive price gouging! Tried to purchase a Mach-E and they are trying to charge 10k over MSRP. How ridiculous! This is why Ford can't compete with Tesla! Sop elsewhere! purchase a Mach-E and they are trying to charge 10k over MSRP. How ridiculous! This is why Ford can't compete with Tesla! Sop elsewhere! More

Recent attempt to purchase a vehicle here led in a bad experience. Dealership had a posted price of 16,251 and the vehicle was on website for over 50days. This was at the time I started to contact deale experience. Dealership had a posted price of 16,251 and the vehicle was on website for over 50days. This was at the time I started to contact dealership. Vehicle was not on lot at my first few attempts to contact. I had 2 sales associates NOT follow up. Finally a sales person who did follow up. Dealership did not want to honor Sale price as final price (before tax and lic). Almost $5,000 in additional cost were added to this vehicles final price putting it over $20,000. I was approved for single digit finance percentage rate through a well known finance company. Down payment went from minimum of 1,000 to 4,000 by the time (Todd) the finance person @ DCH of Thousand Oaks got done with it. Don't recommend this dealership. Pricing for sale price can and does change based on accessories the dealership adds on + they have higher then normal Doc fees... or whatever they used to bump the prices. DMV was not requiring all these cost nor the state of CA with a 7.75% tax for this sale. At the time of writing this review the vehicle is on the lot still with a new sticker price of 17,999 and has been on the web listing for 80 days. This business does NOT participate with the Better Business Bureau and has bad reviews posted. More

The absolute worse car buying experience I've had in 40 years. Very unprofessional, and don't care about you once you drive off the lot. They didn't even put a full tank of gas for my 2 hour drive home in years. Very unprofessional, and don't care about you once you drive off the lot. They didn't even put a full tank of gas for my 2 hour drive home in my new car. Immediately tried upselling me on overpriced accessories (GPS tracker, Protection Film, Warranty etc) and according to the manager, they could not be removed as they were hardwired (GPS tracker) or preinstalled. After arguing with them that I was not interested in these accessories, they only gave me small discount. Come to find out after a week of constant calling and being ignored by various staff members over the phone, the GPS tracker that is apparently unable to be removed wasn't even on my car. Instead of helping me for my wasted time and effort to make things right, the management rudely said either take a partial refund, or come back and have us install the GPS (which i didn't even want in the first place). Stay away from these guys, unless you love getting upsold and overcharged. Very unprofessional, and could care less about you once you drive off the lot. More