DCH Ford of Thousand Oaks

They don’t pick up there phone and they never call you back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there. Juan Mora needs back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there. Juan Mora needs to be removed. More

From the moment I called to make a test drive appointment, Hugo was very friendly and helpful! He made me feel comfortable during the process and although it is a long process, he was great to wo appointment, Hugo was very friendly and helpful! He made me feel comfortable during the process and although it is a long process, he was great to work with! More

I ordered a new 2023 Mustang Moch-E in August was told could take 4 months to arrive FORD emailed progress updates periodically. I was called last Friday 12/9/22 by DCH Manager said my Moch-E arrived in could take 4 months to arrive FORD emailed progress updates periodically. I was called last Friday 12/9/22 by DCH Manager said my Moch-E arrived in lot would be ready to pick up by noon Saturday. Called again at 10:00am. said would be ready early could come in early if I would like Gave me name of Sales person that would go through paper Hugo. I arrived 12:30 Hugo very helpful went through car went for test drive set me up with Ford pass app. went through finance options and service add ones. Turned. e over to Mori to write up contract with add on conditions couple hiccups with service durations but she handled it very nicely. Very pleased with personnel at DCH and order process would recommend to anyone. More

They don’t pick up there phone and they never call you back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there More

Left multiple messages for servicing a Ford Bronco Sport. Could not use online schedule due to recall work. I have been calling for 2 weeks and nothing. No one ever answers the phone. Had to call parts t Could not use online schedule due to recall work. I have been calling for 2 weeks and nothing. No one ever answers the phone. Had to call parts to get transferred to David Pat the service manager. Left a message with him as well and nothing. Want to email Steve Handler the GM but he does not give out his email address........figures! Worst experience ever. I have a Ford F250 4WD also. Giving up with Ford for sure. Dial by name system is a joke. Key in the letters of the names and you might get a few other people with totally different name spellings. Don't buy a Ford in Thousand Oaks if you plan on having them service it. You will be very sorry. You would think Service would be the easiest department to reach a live person to speak to. Not the case. Try calling to talk to someone in service and you will see. More

BUYER BEWARE! Do not purchase a vehicle from this dealership unless you want to be EXTORTED. This dealership is the worst Ford dealership I have every attempted to Do not purchase a vehicle from this dealership unless you want to be EXTORTED. This dealership is the worst Ford dealership I have every attempted to purchase a vehicle from. They do not respect the customer, they only want to shake you down for the most money on the transaction. — I had ordered a Ford Bronco online and waited 2 YEARS, corporate Ford assigned DCH Ford to me as the dealer that would be receiving my order. Once my order arrived, I went in to pick up my new Bronco and the little sales manager Joe said I had to pay $50k over MSRP. I asked over and over for them to respect the fact I have waited 2 YEARS for this order and asked them to honor my commitment by reducing the up charge, but they wouldn’t budge. I spent 8 HOURS at the dealership negotiating and waiting FOREVER and the best they could do was lower the up charge to $30k over msrp instead of $50k. They treated me horrible, like I had just walked in off the streets and hadn’t been waiting 2 YEARS for my vehicle, NO RESPECT AT ALL. They only cared about making as much money on the transaction as they could, on an order they didn’t place. They did NOT order this vehicle, I did. They were completely taking advantage of me and didn’t care how long I had been waiting for my order, because they claimed they had celebrities like Simon Cowell that were waiting and willing to pay $50k over for the same vehicle. This dealership is horribly managed, has horrible morale and the worst business ethics of any dealership I have ever been to. They completely overpriced me out of a vehicle I had been waiting 2 years to receive. This dealership is a complete SCAM. DO NOT GO HERE unless you want to be extorted. More

I have been a Ford customer for over 20 years in MI. Since, moving to California, the service has been lacking. I brought my vehicle in for the 60,000 mile service and needed my brakes checked due an an Since, moving to California, the service has been lacking. I brought my vehicle in for the 60,000 mile service and needed my brakes checked due an annoying squeaking noise when I applied them. I was assured the technician would look at my brakes. I was told the brakes were fine after leaving, but the squeaking noise is still coming from my brakes. Now, I have to go somewhere else and have someone actually take the time to properly inspect my brakes. More

If you have wondered why car dealers have such despicable reputations and so many consumers dread a car dealer visit, look no further than DCH ("Don't Come Here") Ford of Thousand Oaks. What started as a reputations and so many consumers dread a car dealer visit, look no further than DCH ("Don't Come Here") Ford of Thousand Oaks. What started as a simple cash buyout of a Ford lease evolved into a confrontational event exposing unethical practices and a horrible consumer experience compounded by Sales Manager Rodrigo Manicilla and General Sales Manager Joe Magana. Both entirely demolished the accommodating efforts of salesman John, and the cheerful attitude of Stephanie in finance. It's appalling DCH ford survives and retains employees with this leadership. Auto lease contracts, by law, clearly define lease buyout terms: a purchase price, set fees, and any government fees such as DMV dues and document fees. But those terms weren't honored at DCH Ford. A $3,700 "bump" was added to the contract fees, including sales tax added for non-taxable items. Rodrigo explained, "those are just required fees and the warranty." No Rodrigo, those are not required fees, and a warranty is not required. The term "gouge" immediately came to mind. Apparently, this DCH staffer is not informed of the Federal Consumer Leasing Act 15 U.S.C § 1667 et seq. and the California Consumer Legal Remedies Act prohibiting such conduct. Both have significant monetary sanctions, punitive damages, and reimbursement of attorney fees. Consumers that find they have been victims of additional lease buyout fees that are not explicitly called out in their lease contract should consult an attorney. Ford Leasing originates and holds the lease, directing consumers to "any Ford dealer" as their agent to process the buyout. The dealer purchases the car from Ford Leasing and resells the vehicle to the consumer as directed by the contract terms. But what happens when an unethical dealer/agent won't honor the lease agreement terms? How does a consumer fulfill their contractual obligations at the end of a lease when facing an unscrupulous dealer? Ford Leasing customer service immediately identified the practice as unethical; specifically, "they can't do that," and opened a corporate priority investigation complaint. Consumers should interpret this as "we'll look into it" but it doesn't solve the issue. Ford Leasing advised that "any Ford dealer can accept the car for return or buyout and to "take the car to another dealer." This exposed a systematic problem extending beyond DCH Ford of Thousand Oaks. A second attempt, a new cashier's check and another appointment crumbled when the second Ford dealer, Envision Ford of Oxnard, just blatantly tacked on a $1000 "administration fee" and sales tax to process the buyout. "We don't work for Ford." said the general manager; "we can charge what we want; everybody does it." Ford has a problem. Wesley Rose, Center Operations Manager, Ford Motor Credit Company, agreed; the terms of the lease agreement bind dealers. Rose vowed to investigate the incidents with the dealers and train his employees, but still no resolution for the consumer. The quest for an honest continued. Price Ford of Simi Valley stepped up and processed the cash buyout per the contract terms. The sales manager, Henry Ford (yes, really) even took the initiative to contact Ford and get a confirming buyout amount. It could have been this simple from the beginning. Consumers have a choice of where to shop and where to spend their money. Businesses are defined by responsible, ethical practices and honest employees. Consumers need to be diligent, do their research, and intolerant of unethical and dishonest practices. When in doubt, shop elsewhere. More

Price gouging at its best. Terrible dealer taking advantage of customers who need Vehicles. This dealer is not worthy to sell vehicles made by Ford. Because of tactics of de Terrible dealer taking advantage of customers who need Vehicles. This dealer is not worthy to sell vehicles made by Ford. Because of tactics of dealers like this Ford will move to online sales models. You are shooting yourself in the foot DHC. More