DCH Ford of Thousand Oaks

Horrible customer service, reached out to several staff members, managers, etc through email, phone calls, voice mail messages, texts and would not respond. Turned car in for purchase and they were suppose members, managers, etc through email, phone calls, voice mail messages, texts and would not respond. Turned car in for purchase and they were supposed to send check to bank to release the loan. They sent in days later then they said they would and to the wrong address, resulting in significant delays in being able to receive a release of loan paperwork from bank. Without this, had to pay several hundreds of dollars for a rental car and unable to purchase a new car. More

This dealership is the worst. Complete waste of time. They will get you in to negotiate to give you nothing for your trade-in for one year old car…demand that optional add ons a Complete waste of time. They will get you in to negotiate to give you nothing for your trade-in for one year old car…demand that optional add ons are mandatory…and add a dealer mark up without posting it or discussing it. The sales manager was bullying me. Who in the world would buy a car from someone that is pushy and rude. Not me. Had an excellent experience at Vista Ford. Come have Vista Ford train your staff. Old slimy sales tactics are a thing of the past. Or fire your staff and start over. More

Warning! !! Purchased a used truck 2021 F250. Within 200 miles of ownership transmission starts shifting hard(noticed on test drive was told it was normal) !! Purchased a used truck 2021 F250. Within 200 miles of ownership transmission starts shifting hard(noticed on test drive was told it was normal) , all usb ports fail front and back, camera system screens turn blue, Drivers window wont roll up. I was assured by the salesman truck has had full inspeorction and zero issues. They did offer a warranty at a crazy high price. Living out of town the truck has currently been at my local dealership waiting on transmission repair, two new cameras, and a sync module I was counting on this vehicle now I have no truck or transpiration!! Talked to Joe Sales Manager and he said my dealership was in it for the money. Even though the truck had transmission problems before i even got home!!!! Because I live 100 miles from dealership Joe said sorry about your luck zero compensation for selling me junk that was "inspected" before they sold it. More

Bought a new truck and the turn signal was difficult to use from day 1. I scheduled the appointment for the first appointment on Friday and dropped the truck off the night before, so no excuse for not get use from day 1. I scheduled the appointment for the first appointment on Friday and dropped the truck off the night before, so no excuse for not getting to the vehicle on time. My truck literally sat all day with no communication. I confirmed that they had the parts before scheduling the appointment. Unsat! I’ll try my chances at another dealership in the future for service. More

We bought a used 2018 GMC truck and added the extended warranty. Within 2 weeks the truck engine was failing and quit on the freeway. This dealership said they could do nothing to help us. The sales ma warranty. Within 2 weeks the truck engine was failing and quit on the freeway. This dealership said they could do nothing to help us. The sales manager showed us a bunch of paperwork and said they always check everything out before selling a car. The truck is still in the GMC repair shop. The engine needs replacing along with the radiator and other parts. There were metal pieces in the engine. The warranty inspector says they will not pay for this. Do not do business with this dealership. We are now consulting a lemon law attorney. More

If you want great customer service where people answer phones and address issues, don’t go here. Alicia, Shantel and Ricky provide terrible customer service. The lack of communication here is terrible. I phones and address issues, don’t go here. Alicia, Shantel and Ricky provide terrible customer service. The lack of communication here is terrible. I picked up my vehicle after they had it for two whole days, and the issue it originally went in for was not addressed. I picked up my car this evening and Ricky wasn’t sorry for the inconvenience they caused me. His response was “my plate is full”. There’s a reason why their dealer rating is so low. Save yourself the trouble/headache. I will most likely get a response from this review asking me to contact them to see how this can be remedied like the other responses/reviews below. It’s a shame that they are reactive instead of being proactive. This place has really gone down hill. Communication from the begging is the answer, don’t try to communicate after the fact. More

THIS OWNER SHOULD BE EMBARRASSED by his company standards I HAVE NEVER HAD WORSE SERVICE OR A VEHICLE. I own a 2020 explorer ST. This car has been in FORD more than it has been in my driveway! The prob I HAVE NEVER HAD WORSE SERVICE OR A VEHICLE. I own a 2020 explorer ST. This car has been in FORD more than it has been in my driveway! The problem is AWFUL customer service. IF the staff knew how to deal with the awful vehicles supplied and the frustration of OBVIOUSLY from above other customers assures me I'm NOT alone THE SERVICE IS AWFUL AND THE CAR IS EVEN WORSE! SO SORRY I EVER STEPPED INTO DCH FORD OF THOUSAND OAKS More

Brought my car in for an oil change. I was quoted $105. They charged me $700 for work and parts I.did not need. No one answers their phones. I was quoted $105. They charged me $700 for work and parts I.did not need. No one answers their phones. More

BBB Rating “D-“ I agree! I purchased a vehicle, recently, from DCH Ford of Thousand Oaks. It was the worst car purchasing experience I have had in my many years of purchas I purchased a vehicle, recently, from DCH Ford of Thousand Oaks. It was the worst car purchasing experience I have had in my many years of purchasing cars. More