Crown Cadillac

I have never had anything but AWESOME service!!! I will continue to visit for service - they are courteous and SO helpful. They always go above and beyond!!! continue to visit for service - they are courteous and SO helpful. They always go above and beyond!!! More

I truly felt cared for and welcomed. Freddy was a true professional and took my concerns seriously. The service was incredible. I have always trusted Crown for all my repairs. professional and took my concerns seriously. The service was incredible. I have always trusted Crown for all my repairs. More

Every visit that I have been to Crown, Freddy has always treated me and other customers with excellent customer service; addressing customers as Mr., Ms., or Mrs. Freddy is committed to making sure custome treated me and other customers with excellent customer service; addressing customers as Mr., Ms., or Mrs. Freddy is committed to making sure customers receive excellent customer service all the time. More

I went in for my first oil change and was greeted by Bill, he answered all my questions I had about my car. I did not have to wait very long for my car. Great service will definitely be back. Bill, he answered all my questions I had about my car. I did not have to wait very long for my car. Great service will definitely be back. More

It was my first service visit to Crown and it went well. Mr Friedman explained everything to me and I was able to wait and return to work that day on time. The only complaint I have would not be about Mr. Mr Friedman explained everything to me and I was able to wait and return to work that day on time. The only complaint I have would not be about Mr. Friedman. It's the free car wash. Each time I have been to Crown, there is too much of a delay with car washing. Even though Mr. Friedman set it up to be washed, it took too long and subsequently I decided not to wait. I would take it to my local car-wash instead. Other than that, my relationship with Crown is great. I also had occasion to stop and speak with Ron Kramer, "my sales consultant," who explained the process necessary to purchase my lease vehicle. He has always been helpful and supportive. The team makes me feel "special." I hope they keep up the good work. More

John was very informative and friendly. He had me in and John was very informative and friendly. He had me in and out of there in less than an hour as promised. Very Professional. I'm very happy with the w John was very informative and friendly. He had me in and out of there in less than an hour as promised. Very Professional. I'm very happy with the whole staff. More

Just wanted to give me input so that you can see your rate and ranking of the service you give. I will admit, you do have a wonderful staff in the Service department in Watchung, NJ. rate and ranking of the service you give. I will admit, you do have a wonderful staff in the Service department in Watchung, NJ. More

Crown is a very competent dealership with personnel who are knowledgeable, friendly and helpful. This is my second car purchased from Crown and I have always used their service facility since 2001 and wil are knowledgeable, friendly and helpful. This is my second car purchased from Crown and I have always used their service facility since 2001 and will continue to do so. More

Freddy Baez keeps track of what needs to be done with my car. He schedules my appointments at my convenience. When I come in, he always accompanies me to the waiting room and makes sure that I am comfortabl car. He schedules my appointments at my convenience. When I come in, he always accompanies me to the waiting room and makes sure that I am comfortable. He tells me approximately how soon he will be back to tell me how long the work will take. Since it was a 25,000 mile check up and a few other things that needed to be done, it was going to take a few hours. He offered to give me a loner car, but I opted to wait. Freddy came back several times to let me know the status of the work and to see if I needed anything. When the work was completed, Freddy went over everything to make sure I was informed and satisfied. While I was waiting, my sales associate, John Restivo came by to say hello. Crown Cadillac is so accommodating and attentive to customers. Everyone is friendly and does their very best to make sure customers are a top priority. I would never even consider going anywhere else to service or purchase a car. I feel very confident that when I recommend Crown Cadillac to people, they will be well taken care of. More