Crown Cadillac

It was my first service visit to Crown and it went well. Mr Friedman explained everything to me and I was able to wait and return to work that day on time. The only complaint I have would not be about Mr. Mr Friedman explained everything to me and I was able to wait and return to work that day on time. The only complaint I have would not be about Mr. Friedman. It's the free car wash. Each time I have been to Crown, there is too much of a delay with car washing. Even though Mr. Friedman set it up to be washed, it took too long and subsequently I decided not to wait. I would take it to my local car-wash instead. Other than that, my relationship with Crown is great. I also had occasion to stop and speak with Ron Kramer, "my sales consultant," who explained the process necessary to purchase my lease vehicle. He has always been helpful and supportive. The team makes me feel "special." I hope they keep up the good work. More

John was very informative and friendly. He had me in and John was very informative and friendly. He had me in and out of there in less than an hour as promised. Very Professional. I'm very happy with the w John was very informative and friendly. He had me in and out of there in less than an hour as promised. Very Professional. I'm very happy with the whole staff. More

Just wanted to give me input so that you can see your rate and ranking of the service you give. I will admit, you do have a wonderful staff in the Service department in Watchung, NJ. rate and ranking of the service you give. I will admit, you do have a wonderful staff in the Service department in Watchung, NJ. More

Freddy Baez keeps track of what needs to be done with my car. He schedules my appointments at my convenience. When I come in, he always accompanies me to the waiting room and makes sure that I am comfortabl car. He schedules my appointments at my convenience. When I come in, he always accompanies me to the waiting room and makes sure that I am comfortable. He tells me approximately how soon he will be back to tell me how long the work will take. Since it was a 25,000 mile check up and a few other things that needed to be done, it was going to take a few hours. He offered to give me a loner car, but I opted to wait. Freddy came back several times to let me know the status of the work and to see if I needed anything. When the work was completed, Freddy went over everything to make sure I was informed and satisfied. While I was waiting, my sales associate, John Restivo came by to say hello. Crown Cadillac is so accommodating and attentive to customers. Everyone is friendly and does their very best to make sure customers are a top priority. I would never even consider going anywhere else to service or purchase a car. I feel very confident that when I recommend Crown Cadillac to people, they will be well taken care of. More

Crown is a very competent dealership with personnel who are knowledgeable, friendly and helpful. This is my second car purchased from Crown and I have always used their service facility since 2001 and wil are knowledgeable, friendly and helpful. This is my second car purchased from Crown and I have always used their service facility since 2001 and will continue to do so. More

My recent visit for service was on an emergency basis. My Esdalade failed to start, just when my wife and I were scheduled for a Get-A-Way Weekend. I called and spoke to your Service Advisr Freddy Baez. My Esdalade failed to start, just when my wife and I were scheduled for a Get-A-Way Weekend. I called and spoke to your Service Advisr Freddy Baez. I advised Freddy of my plight and he immediatly advised me to come in so that you could diagnois the problem. Sufficed to say, we were on the road in less then an hour and on our way. Although, we experienced an unexpeted expense, it was worth the peace of mind and therefore in this instance the cost for the peace was priceless. Good Save!!! Thank you and please commend Freddy for his continued support in the maintenance of my 07 Escalde. Randolph C. James Jr. More

Freddy Baez is friendly and helpful and always remembers my name. He is great at getting back to me about repairs. I get a loaner car very quickly. my name. He is great at getting back to me about repairs. I get a loaner car very quickly. More

Crown Cadillac is where I purchased my SRX and is local enough for me to bring my vehicle there. Fabio is my salesperson and has always been available for me during the sale and after the sale. I prefer enough for me to bring my vehicle there. Fabio is my salesperson and has always been available for me during the sale and after the sale. I prefer Bill Friedman in your service department because he listens and responds appropriately. I asked to have my car washed and the interior vacuumed and was advised that was not part of the washing car service (Bill did not tell me this). However, the interior of my SRX WAS vacuumed and I assume Bill made that happen. More

Crown Cadillac is the only dealer I will ever go to! The reason is THE SERVICE DEPARTMENT!!! They are amazing on every level. Freddy and John explain everything they need to do to service your car, in advan reason is THE SERVICE DEPARTMENT!!! They are amazing on every level. Freddy and John explain everything they need to do to service your car, in advance. I know that whatever they suggest that needs to be done on my car is accurate. They are caring and honest. I always get a loaner car that has more bells and whistles then my current car! I would recommend Crown Cadillac to EVERYONE!!! More