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Crown Cadillac
Watchung, NJ
281 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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281 Reviews of Crown Cadillac
January 09, 2013
From the moment I enter the Crown Cadillac Service Department I feel special. They always remember your name and have your favorite loaner car and color waiting for you. The service department is mad Department I feel special. They always remember your name and have your favorite loaner car and color waiting for you. The service department is made up of expert mechanics that treat your car as if it were their own. They never recommend work on your car that is not necessary. My favorite part is getting my car back in better condition than when I drop it off! More
by XLRRRRRR88888
Employees Worked With
Mauro Digiuseppe, John OCarroll, Freddy Baez
January 06, 2013
I heard about the dealership just from driving by and I decided to go in and look for a used CTS. After discussing price with the salesman and not being able to make a deal I left. The salesman did not see decided to go in and look for a used CTS. After discussing price with the salesman and not being able to make a deal I left. The salesman did not seem very knowledgeable about the car which was a turn off for me. Later I received a phone call from a well spoken GM-Jeff who was willing to work hard to put a deal together. Although I didn't purchases a car here (i had already found one) I would recommend to friends to go see the new GM if they are looking to buy a cadillac. More
by dealerrater9876
Employees Worked With
GM-Jeff
December 27, 2012
Freddy and team continue to provide outstanding service and address and anticipate needs, services are detailed and explained, timely thanks and keep up the great work and address and anticipate needs, services are detailed and explained, timely thanks and keep up the great work More
by pmlynarski
Employees Worked With
Freddy Baez
December 25, 2012
After John found there was no parts to fix the problem, he ordered parts from the manufacture promptly. After the parts was in, he called me immediately and set appointment to fix it. The problem was solve he ordered parts from the manufacture promptly. After the parts was in, he called me immediately and set appointment to fix it. The problem was solved thoroughly and timely. Besides, he also completed all manufacture recalls, even I did not know it. More
by Terryli
Employees Worked With
John OCarroll
December 22, 2012
Freddy was very competent and professional. By that I mean he explained the SOP to me , kept me informed and gave me insight as to what other items may need servicing. it was a pleasure to deal w Fredd mean he explained the SOP to me , kept me informed and gave me insight as to what other items may need servicing. it was a pleasure to deal w Freddy and Crown. More
by nicoletta828
Employees Worked With
Freddy Baez
December 20, 2012
I had an extremely positive experience. Freddy was extremely attentive and helpful. He was great in explaingin what needed to be done, and the work was done in timely fashion. extremely attentive and helpful. He was great in explaingin what needed to be done, and the work was done in timely fashion. More
by darcangelo
Employees Worked With
Freddy Baez, Freddy Baez
December 19, 2012
Whenever I come in for service, I am greeted extremely warmly by Freddy Baez, who goes out of his way to make sure that everything is dome properly and promptly. warmly by Freddy Baez, who goes out of his way to make sure that everything is dome properly and promptly. More
by midtowndirect
Employees Worked With
Freddy Baez
December 14, 2012
Just purchased a Cadillac Escalade ESV from Crown and have an H2 Hummer. This is my first experience with Crown Service (the H2) and it was exceptional. Andy,my dedicated salesperson, flawlessly coordina have an H2 Hummer. This is my first experience with Crown Service (the H2) and it was exceptional. Andy,my dedicated salesperson, flawlessly coordinated the car service dates/issues for me and Freddy Baez was incredibly thorough and diligent in informing me about everything from beginning to end. They even solved a vexing sunroof issue no one else had figured out. Crown will get all my GM service work. Highly recommended. More
by jppestana
Employees Worked With
Andy Athanasopoulos, Freddy Baez
December 11, 2012
I would highly recommend this dealership because the service department is very professional and very easy to deal with. Besides my 2011 Escalade I also own a 2011 Jeep Wrangler that I am now bringing service department is very professional and very easy to deal with. Besides my 2011 Escalade I also own a 2011 Jeep Wrangler that I am now bringing to Crown to have serviced because I am so pleased with the service department. More
by mllee1993
Employees Worked With
Freddy Baez
December 07, 2012
I had a great experience with the service team, they touched all bases to get my truck running the way it's suppose to. I strongly recommend Crown Cadillac . touched all bases to get my truck running the way it's suppose to. I strongly recommend Crown Cadillac . More
by Sandro Aleluia
Employees Worked With
Mauro Digiuseppe, John OCarroll, Freddy Baez
