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Crown Cadillac

Watchung, NJ

4.6
310 Reviews
Call Dealership (908) 561-2900

1584 Route 22

Watchung, NJ

07069

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310 Reviews of Crown Cadillac

June 20, 2026

Excellent service and communication. Car was fixed in time frame promised and had free ride back and forth to home. More

by kshatto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Digiuseppe, Freddy Baez
Report | Print
June 14, 2026

Dane is very patient, something that most cadillac dealerships don't have. Highly recommend Crown! More

by Calvin Li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Reed
Report | Print
Jun 15, 2026 -

Crown Cadillac responded

Here at Crown Cadillac, we are always thankful for positive feedback from our customers. Dane will appreciate your kudos. Thank you, Calvin!

May 21, 2026

We were assisted by Peter Labada who was knowledgeable and very easy to deal with. More

by Kbonstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Labada
Report | Print
May 22, 2026 -

Crown Cadillac responded

Thank you for reviewing Crown Cadillac! It was so kind of you to share your experience with Peter.

May 14, 2026

Bought car from Crown, they have difficulty getting necessary parts for my car from GM. I have been getting the impression they no longer want my business. More

by MrNewYear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Freddy Baez
Report | Print
May 14, 2026 -

Crown Cadillac responded

We appreciate your feedback and apologize for any inconvenience you've experienced with parts availability. It's certainly not our intention to make you feel undervalued as a customer. We'd like the opportunity to discuss this further and see how we can assist in resolving the issue. Please give me a call at your earliest convenience. Thank you, Mauro DiGiuseppe - Service Manager - 908-561-2900 x 1126

May 11, 2026

Shauna and her manager did a fantastic job! We appreciate their professionalism and helpfulness! The finance guy Steve was great too! More

by tinaharney372
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shauna , Steve Hall
Report | Print
May 11, 2026 -

Crown Cadillac responded

Thank you for the wonderful feedback! We’re glad Shauna, Steve, and the team provided excellent care. We look forward to welcoming you back to Crown Cadillac, Tina!

April 01, 2026

Great customer service. Keeps customer abreast of current progress, plus possible issues in near future. More

by terrymacb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Apr 02, 2026 -

Crown Cadillac responded

Thank you for trusting Crown Cadillac with your business! It was our pleasure to keep you informed and provide top-notch service throughout your visit, Terry.

March 18, 2026

Freddy in the service department is the best. He makes every visit easy and convenient. I will not take our Cadillac anywhere else for service. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Report | Print
Mar 18, 2026 -

Crown Cadillac responded

Mike, thank you for your excellent review of Freddy and the team! We appreciate your business and look forward to seeing you again at Crown Cadillac Service Center.

March 16, 2026

My service person was John and his attention my issues were resolved in the time he estimated More

by rosalynmoore44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John OCarroll
Report | Print
Mar 16, 2026 -

Crown Cadillac responded

Thank you for the excellent review of Crown Cadillac, Rosalyn! John will appreciate your kind words.

February 26, 2026

We had an outstanding experience while shopping and buying at Crown Cadillac. Mr. Martinez, who is the manager, as well as our sales person, Cynthia, went above and beyond our high expectations when it More

by Pvolino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Martinez, Freddy Baez, Cynthia Avecillas, Steve Hall
Report | Print
Feb 26, 2026 -

Crown Cadillac responded

Thank you for choosing Crown Cadillac and for sharing your excellent feedback about Mr. Martinez and Cynthia! We're here whenever you need us next. Enjoy the ride!

February 19, 2026

I was in difficult position with current lease, crown helped me out of it and gave me a fair deal on xt6 2025. More

by georgegerstorfer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Amadi
Report | Print
Feb 19, 2026 -

Crown Cadillac responded

Hi George, we're glad we could assist you through a tricky situation and get you a fair deal at Crown Cadillac. Enjoy your 2025 Cadillac XT6!

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