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Crown Cadillac

Watchung, NJ

4.6
313 Reviews
Call Dealership (908) 561-2900

1584 Route 22

Watchung, NJ

07069

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313 Reviews of Crown Cadillac

July 13, 2026

Alex, the mechanic was absolutely amazing how he was able to determine the problem and fix it in a reasonable time More

by Chrisrip71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex was the mechanic that worked on my car
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Jul 14, 2026 -

Crown Cadillac responded

We’re so grateful for your review! Thank you from Alex and the entire team at Crown Cadillac, Chris!

July 04, 2026

They do a perfect job every time I come in for oil change and tire rotation. Thanks again More

by pmancinelli964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Digiuseppe, Steve Hall
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Jul 06, 2026 -

Crown Cadillac responded

The team at Crown Cadillac loves seeing great reviews! Thank you for your kind words!

June 28, 2026

Dane was really an awesome service professional. He handled my warranty work so well. Arranged a loaner to ensure that I was taken care of. More

by aditya nj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
Report | Print
Jun 30, 2026 -

Crown Cadillac responded

Aditya, thank you for choosing Crown Cadillac and for sharing the 5-star review! We hope to see you again soon.

June 20, 2026

Excellent service and communication. Car was fixed in time frame promised and had free ride back and forth to home. More

by kshatto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Digiuseppe, Freddy Baez
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Jun 22, 2026 -

Crown Cadillac responded

We are thrilled our team delivered on all fronts, especially with their communication and efficiency. It means a lot to read your stellar review of Crown Cadillac, Inc. We wish you safe travels!

June 14, 2026

Dane is very patient, something that most cadillac dealerships don't have. Highly recommend Crown! More

by Calvin Li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Reed
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Jun 15, 2026 -

Crown Cadillac responded

Here at Crown Cadillac, we are always thankful for positive feedback from our customers. Dane will appreciate your kudos. Thank you, Calvin!

May 21, 2026

We were assisted by Peter Labada who was knowledgeable and very easy to deal with. More

by Kbonstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Labada
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May 22, 2026 -

Crown Cadillac responded

Thank you for reviewing Crown Cadillac! It was so kind of you to share your experience with Peter.

May 14, 2026

Bought car from Crown, they have difficulty getting necessary parts for my car from GM. I have been getting the impression they no longer want my business. More

by MrNewYear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Freddy Baez
Report | Print
May 14, 2026 -

Crown Cadillac responded

We appreciate your feedback and apologize for any inconvenience you've experienced with parts availability. It's certainly not our intention to make you feel undervalued as a customer. We'd like the opportunity to discuss this further and see how we can assist in resolving the issue. Please give me a call at your earliest convenience. Thank you, Mauro DiGiuseppe - Service Manager - 908-561-2900 x 1126

May 11, 2026

Shauna and her manager did a fantastic job! We appreciate their professionalism and helpfulness! The finance guy Steve was great too! More

by tinaharney372
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shauna , Steve Hall
Report | Print
May 11, 2026 -

Crown Cadillac responded

Thank you for the wonderful feedback! We’re glad Shauna, Steve, and the team provided excellent care. We look forward to welcoming you back to Crown Cadillac, Tina!

April 01, 2026

Great customer service. Keeps customer abreast of current progress, plus possible issues in near future. More

by terrymacb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Apr 02, 2026 -

Crown Cadillac responded

Thank you for trusting Crown Cadillac with your business! It was our pleasure to keep you informed and provide top-notch service throughout your visit, Terry.

March 18, 2026

Freddy in the service department is the best. He makes every visit easy and convenient. I will not take our Cadillac anywhere else for service. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Report | Print
Mar 18, 2026 -

Crown Cadillac responded

Mike, thank you for your excellent review of Freddy and the team! We appreciate your business and look forward to seeing you again at Crown Cadillac Service Center.

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