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Crown Cadillac
Watchung, NJ
279 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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279 Reviews of Crown Cadillac
October 19, 2012
Freddy Baez is friendly and helpful and always remembers my name. He is great at getting back to me about repairs. I get a loaner car very quickly. my name. He is great at getting back to me about repairs. I get a loaner car very quickly. More
by nancy761
Employees Worked With
Freddy Baez
October 18, 2012
great customer service. The are very accomodating, informative ,resonsive, and seem to have been schooled in obtaining customer satisfaction inorder to insure returb buinessfor cadillac. informative ,resonsive, and seem to have been schooled in obtaining customer satisfaction inorder to insure returb buinessfor cadillac. More
by george albanese
Employees Worked With
Mauro Digiuseppe, John OCarroll, Bill Friedman, Freddy Baez
October 18, 2012
Crown Cadillac is where I purchased my SRX and is local enough for me to bring my vehicle there. Fabio is my salesperson and has always been available for me during the sale and after the sale. I prefer enough for me to bring my vehicle there. Fabio is my salesperson and has always been available for me during the sale and after the sale. I prefer Bill Friedman in your service department because he listens and responds appropriately. I asked to have my car washed and the interior vacuumed and was advised that was not part of the washing car service (Bill did not tell me this). However, the interior of my SRX WAS vacuumed and I assume Bill made that happen. More
by needernj
Employees Worked With
Bill Friedman
October 18, 2012
Crown Cadillac is the only dealer I will ever go to! The reason is THE SERVICE DEPARTMENT!!! They are amazing on every level. Freddy and John explain everything they need to do to service your car, in advan reason is THE SERVICE DEPARTMENT!!! They are amazing on every level. Freddy and John explain everything they need to do to service your car, in advance. I know that whatever they suggest that needs to be done on my car is accurate. They are caring and honest. I always get a loaner car that has more bells and whistles then my current car! I would recommend Crown Cadillac to EVERYONE!!! More
by XLRRRRRR88888
Employees Worked With
John OCarroll, Freddy Baez
October 15, 2012
The service employees that I dealt with are very friendly. Some of the other people in the dealership seem a little cold and distant. On a whole it was a decent experience. friendly. Some of the other people in the dealership seem a little cold and distant. On a whole it was a decent experience. More
by tellerbe
Employees Worked With
Bill Friedman, Freddy Baez
October 10, 2012
FREDDIE BAEZ WAS A GREAT SERVICE PERSON-HE WAS VERY INFORMATIVE-AND THE TECHNICIANS DID THE JOB QUICKLY AND THE RIGHT WAY.CROWN CADILLAC DID A GREAT JOB TODAY WITH ME I WILL BE BACK AGAIN.KEEP UP THE E INFORMATIVE-AND THE TECHNICIANS DID THE JOB QUICKLY AND THE RIGHT WAY.CROWN CADILLAC DID A GREAT JOB TODAY WITH ME I WILL BE BACK AGAIN.KEEP UP THE EXCELLENT TEAMWORK. More
by robin.mathewsrosser
Employees Worked With
Freddy Baez
October 09, 2012
Everyone is very professional, courteous, and the check up service was executed more quickly than expected. thank you.I will reccommend your dealership to others and have done so already. up service was executed more quickly than expected. thank you.I will reccommend your dealership to others and have done so already. More
by dorothy lagreca
Employees Worked With
Mauro Digiuseppe
October 08, 2012
Many thanks to Mauro for reviewing and understanding my situation. Crown Cadillac has proven they are not only there to service your Cadillac but also your concerns. Made me a believer of Customer service situation. Crown Cadillac has proven they are not only there to service your Cadillac but also your concerns. Made me a believer of Customer service first. Thank you, Ed. Reynolds More
by casmar1
Employees Worked With
Mauro Digiuseppe, John OCarroll
October 05, 2012
excellent experience with the service department very professional, service area clean have no problem getting a clean loaner car. car was serviced in a timely manner and was given details about what wou professional, service area clean have no problem getting a clean loaner car. car was serviced in a timely manner and was given details about what would be needed at the next appt. More
by mllee1993
Employees Worked With
Freddy Baez
October 01, 2012
Freddy always goes out of his way to provide great customer service. This time, even more so, as he worked a miracle to get an expensive repair covered under warrantee even though I had just exceeded customer service. This time, even more so, as he worked a miracle to get an expensive repair covered under warrantee even though I had just exceeded the cut off on mileage. Thank you, Freddy! More
by maryann.novajosky
Employees Worked With
1, Freddy Baez
