Crown Cadillac

Overall, I find the Crown Cadillac Service department to be rather disappointing. I will say the dealership markets their service capabilities well, as I get frequent advertisements regarding check-ups a be rather disappointing. I will say the dealership markets their service capabilities well, as I get frequent advertisements regarding check-ups and services that will help me "avoid" costly future repairs. Their service reps, smile and say "yes sir" and "no sir" at all the right times, though they don't always seem to know their product as well as I think they should. For example; you can't rotate the tires on a 2005 SRX, they are different sizes front and back and have a unidirectional tread patterns so left to right is also not an option, so please don't tell me that tire rotation is part of the service - it lessens my confidence in you as a Cadillac subject matter expert. As part of my most recent service, which came with a price tag of more than $3500 to replace worn items on my impeccably maintained and serviced car with 75K miles - motor mounts, leaking rear bushing seal, emission service (adding a pint of additive for $165 bucks) etc., I also included the suggested "transmission flush service". Unfortunately, even after claims my vehicle was properly road tested, my wife managed to drive a half a mile from the dealer before the all the transmission fluid leaked out and the car had to be towed back to the dealer. Of minor note, but something you just assume will be taken care of, even after "reattaching the transmission hose", the service "technician" didn't bother to reset the "transmission fluid life" indicator on the DIC. C'mon... Crown has apologized. I've asked for a letter indicating that they will assume their share of responsibility for any future transmission problem based upon their negligence. Though I was assured I'd receive this, I haven't heard back from them on that yet. So, major bad + minor bad + reasonable yet unfulfilled expectation that a $3500 service would be given the proper attention = DISAPPOINTING experience. I hope that if you choose Crown service, your service is better. More

Service department took my car for an oil change at last minute notice and had me in and out- with a car wash- within an hour. Excellent service, no pressure to buy services or parts beyond the oil change I minute notice and had me in and out- with a car wash- within an hour. Excellent service, no pressure to buy services or parts beyond the oil change I cam in for. I also caught up with my sales rep while waiting for my car, he is extremely friendly and remembers my sale from 3 years back. Cashier was also extremely friendly. More

Great service! Car was in for 5000 mile service, they gave me a free rental car and washed my car! I've owned a lot of new cars this is best service department I've dealt with. gave me a free rental car and washed my car! I've owned a lot of new cars this is best service department I've dealt with. More

My experiance was great. John O'Caroll took good care of me as did Fred Baez. The only negative(and believe me this is very minor) is in the waiting area I was sitting in, the TV was "blasting". I am sur of me as did Fred Baez. The only negative(and believe me this is very minor) is in the waiting area I was sitting in, the TV was "blasting". I am sure a customer turned it up but maybe every now and then a employee could stick thier head into the room to check it out but again a very minor negative. More

I found a CTS V coupe on the internet and contacted Jeff and his team. I had a trade and I am in Chicago. Jeff and his staff were completely transparent and made the deal over the phone with me and my cr and his team. I had a trade and I am in Chicago. Jeff and his staff were completely transparent and made the deal over the phone with me and my credit union. Flew in, test drove the car; everything exactly as described! Had a transport take my trade in and my new car back. Flawless! The staff knew exactly what to do; dates times, all on target and I couldn't be happier. Will do business again from Chicago! Phil More

My experience was great. Freedy was very professional and friendly, even on the phone when I initially called. He remembered everything I initially explained to him. While I was in the waiting room, I though friendly, even on the phone when I initially called. He remembered everything I initially explained to him. While I was in the waiting room, I thought against looking at the showroom floor for fear of aggressive salesmen. However, they did not harrass me at all, which I very much appreciated. More

I am always very happy with the professional level of service Freddy provides on a consistent basis. He is truly a asset to the service area! service Freddy provides on a consistent basis. He is truly a asset to the service area! More

I had a problem with my car that had to be looked at immediately. I went to the service department without an appointment and the problem was resolved in a short time. immediately. I went to the service department without an appointment and the problem was resolved in a short time. More

I gave this rating because I am satisfied with the service. I have no complaints. I did business with you before, I have a 2010 CTS now that I bought from you. I just love it and looking forward to service. I have no complaints. I did business with you before, I have a 2010 CTS now that I bought from you. I just love it and looking forward to getting a new car from you in the future. Maybe a XTS, Right now, I am still trying to make up my mine. More

I have been dealing with Crown for 5 years and they have always treated me well. My serviceman is Bill Friedman, who is fantastic. I have had other cars from other dealers, but I love my Caddie. Thank yo always treated me well. My serviceman is Bill Friedman, who is fantastic. I have had other cars from other dealers, but I love my Caddie. Thank you Crown for being there for me. Dotty Legue More