Crown Cadillac

went in on a saturday morning for routine oil change . they were very good about getting the car in and starting the work which is great since my 15 month son was with me . they also did multi point inspe they were very good about getting the car in and starting the work which is great since my 15 month son was with me . they also did multi point inspection , the couple of items they found werent safety items so they advised not pushed , i like that i hate someone pressuring me. great job will go back again More

John was very accommodating. He was able to provide me with a loaner car since my car repair was going to take most of the day. Even though I didn't have coupons, he was able to give me a good price for with a loaner car since my car repair was going to take most of the day. Even though I didn't have coupons, he was able to give me a good price for the work done on my breaks. More

This was the first time I had been to this dealership and experienced their service dept. What a positive experience. I was met by the dealer himself who personally took me into the service area and assist experienced their service dept. What a positive experience. I was met by the dealer himself who personally took me into the service area and assisted in getting my Escalade checked in for scheduled maintenance. I was going to have my wife pick me up but they saw me admiring a new xts Platinum. I was very impressed with the car. I'll be working my wife to trade in her 2006 Mercedes s class, at a fraction of the price and with the features it comes with I'd rather have the xts in my driveway. I would recommend this dealership to anyone, plus coming from someone who has 3 Mercedes in the driveway I would recommend they look at the new Cadillac before they buy their next car and pay more for less. O'Connor More

I love my SRX and it's a great vehicle (my second). The dealership could use some "freshening" and cleaning up around the parking lot to truly evoke the Cadillac premium image. The dealership could use some "freshening" and cleaning up around the parking lot to truly evoke the Cadillac premium image. More

I was satisfied with the level of service and expertise at this dealership. Everyone was courteous and Bill Friedman was very helpful. Crown Cadillac is my dealership and nobody else comes close. at this dealership. Everyone was courteous and Bill Friedman was very helpful. Crown Cadillac is my dealership and nobody else comes close. More

my overall experience was excellent. the service department was outstanding. i would highly recommend crown cadillac to anyone who would like to purchase a vehicle. department was outstanding. i would highly recommend crown cadillac to anyone who would like to purchase a vehicle. More

Overall, I find the Crown Cadillac Service department to be rather disappointing. I will say the dealership markets their service capabilities well, as I get frequent advertisements regarding check-ups a be rather disappointing. I will say the dealership markets their service capabilities well, as I get frequent advertisements regarding check-ups and services that will help me "avoid" costly future repairs. Their service reps, smile and say "yes sir" and "no sir" at all the right times, though they don't always seem to know their product as well as I think they should. For example; you can't rotate the tires on a 2005 SRX, they are different sizes front and back and have a unidirectional tread patterns so left to right is also not an option, so please don't tell me that tire rotation is part of the service - it lessens my confidence in you as a Cadillac subject matter expert. As part of my most recent service, which came with a price tag of more than $3500 to replace worn items on my impeccably maintained and serviced car with 75K miles - motor mounts, leaking rear bushing seal, emission service (adding a pint of additive for $165 bucks) etc., I also included the suggested "transmission flush service". Unfortunately, even after claims my vehicle was properly road tested, my wife managed to drive a half a mile from the dealer before the all the transmission fluid leaked out and the car had to be towed back to the dealer. Of minor note, but something you just assume will be taken care of, even after "reattaching the transmission hose", the service "technician" didn't bother to reset the "transmission fluid life" indicator on the DIC. C'mon... Crown has apologized. I've asked for a letter indicating that they will assume their share of responsibility for any future transmission problem based upon their negligence. Though I was assured I'd receive this, I haven't heard back from them on that yet. So, major bad + minor bad + reasonable yet unfulfilled expectation that a $3500 service would be given the proper attention = DISAPPOINTING experience. I hope that if you choose Crown service, your service is better. More