Crossroads Ford of Prince George
Prince George, VA
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279 Reviews of Crossroads Ford of Prince George
I was impressed with Craig Lorey on my first visit to crossroads Ford.He answered all my questions on the new f150 I was looking at.I did not purchase my 150 on that visit. WE talked by phone several t crossroads Ford.He answered all my questions on the new f150 I was looking at.I did not purchase my 150 on that visit. WE talked by phone several times over the next two weeks before I made my purchase. Each time we talked Craig was always very courteous with the questions and price discussions we had.Craig with his laid back no pressure sales attitude was great to deal with.I will recommend Craig and Crossroads Ford to my family and friends. Ronnie Bryant Chesterfield Va More
As a first time buyer, the customer service I received from Stephen at Crossroads Ford was of great quality. I felt that he and the management team had my best interest at heart which made the transaction from Stephen at Crossroads Ford was of great quality. I felt that he and the management team had my best interest at heart which made the transaction run very smoothly. More
Stephen did a great job getting us our new vehicle. He worked on the pricing and we walked away very happy. We love our new Ford Escape and will be shopping with Stephen in the future! worked on the pricing and we walked away very happy. We love our new Ford Escape and will be shopping with Stephen in the future! More
Ronnie has been my salesman for a few years now. I brought my truck a 2007 ford F-150 Harley Davidson Saleen edition and a 2010 Mazda MX-5 Miata.We had all the services and all repairs done at Cross brought my truck a 2007 ford F-150 Harley Davidson Saleen edition and a 2010 Mazda MX-5 Miata.We had all the services and all repairs done at Cross Roads Fords, my service rep. is Bob. We now have traded in the 2010 Mazda for 2012 Ford Focus Titanium. Ronnie sold me this one too, so yes i highly recommend him and the dealership. More
Mr. Wingfield was very professional and courteous without the overbearing salesman routine. He has a genuineness about him that was refreshing. We did not feel pressured into making a decision. This is the s the overbearing salesman routine. He has a genuineness about him that was refreshing. We did not feel pressured into making a decision. This is the second vehicle we’ve purchased with Crossroads and Kenny was involved in both sales. I would highly recommend Kenny to all interested car buyers. More
Based on other reviews, I thought I was in for a pleasant experience, but apparently this only applies when they want your money. As soon as it's not needed, they disregard common courtesy. I scheduled an ap experience, but apparently this only applies when they want your money. As soon as it's not needed, they disregard common courtesy. I scheduled an appointment to see a specific car as I live an hour and a half away. Stephen called me at 830pm, 30 minutes before closing, the night before my appointment to confirm and "give me the courtesy of telling me if the car sells before I get there." Not so much. I got to the dealership, where Stephen was no where to be found for 20 minutes (why even make the appointment?) I was handed off to Frank who went looking for the keys for a test drive. Five minutes later, I'm told the car's been sold. And the man who sold it saw me checking out the car. Why is it no one could take 30 seconds of their time to let me know this fact is beyond me. To top off this fantastic trip, Frank lets me know there's an alternative car available at another dealership, at Cary. I'm thinking Cary Street in Richmond, because that's in the same state. He means Cary, NORTH CAROLINA. I'll just casually another drive 2.5 hours out of my way to check out another car. I'll be letting my friends and anyone else know of my poor experience here, and I'll be taking my money elsewhere. Thanks. More
You won't find better service anywhere. He's patient, flexible, courteous, and knowledgeable. I've bought both a new F-150 and just bought a new Fusion. He's has kept in touch between purchases, with h flexible, courteous, and knowledgeable. I've bought both a new F-150 and just bought a new Fusion. He's has kept in touch between purchases, with him the deal doesn't end when you get your new keys. He's a member of a class act at Crossroads, and I will continue to do business with him because of that. More
My experience at Crossroade Ford was exceptional from the time I exited my car until I left with the car of my choice. I found the car I was interested in on the net and Mr. Tim Hyunh set an appointment. He time I exited my car until I left with the car of my choice. I found the car I was interested in on the net and Mr. Tim Hyunh set an appointment. He met me and turned me over to Mr. Bill Jenkins who my wife and I both enjoyed talking to. He was very helpful and knowledgeable about the product and answered any and all questions I had. He got the appraisal an done and after talking with him and the sales manager I asked to think about it overnight and asked Bill to call me the next day and I would have make my decision. He did so and I went back and bought the car. It was a a 2009 Lincoln MKZ. Everyone at Crossroads was very courteous and there was no high pressure sales at all from anyone. I would recommend the dealership to all my friends. More
The sale of the 2004 Focus required that my wife, Kathy Rooney, feel comfortable not just with the vehicle, but also with the sales person. Mr. Hairston did a good job of balancing "just let her look" and Rooney, feel comfortable not just with the vehicle, but also with the sales person. Mr. Hairston did a good job of balancing "just let her look" and "let me show you this" about the car. We were both pleased that the dealership was willing to entertain alternate bids on a vehicle which already had a "special" price reduction. We felt our needs were accommodated in the price area. The only negative aspect of our experience was the addition of dealership fees to the agreed upon price. Frankly neither of us has had much experience with auto dealership ways, and their addition somewhat negated the great feeling we had about our purchase. Live and learn. Jackie Rooney More
I had searched all day and found nothing. It was time for CrossRoads to close when I found a car I wanted to test drive. Leigh was super nice about it and told me he didn't go home until he was finished. I CrossRoads to close when I found a car I wanted to test drive. Leigh was super nice about it and told me he didn't go home until he was finished. I was willing to come back on Monday and he was willing to stay there until I found what I wanted and we had worked out the deal. Russ was super nice when doing the paper work with us. Every thing was explained in detail. We could not ask for better customer service. I have already recommended CrossRoads to my Mother and my Aunt. CrossRoads treated me like I was their #1 Customer and everybody likes to be made to feel that way!! Thanks CrossRoads!! More