Crossroads Ford of Prince George

Susan is the ideal salesperson for myself and my family. She is very approachable, very educated on the different models and features of the models. Susan is not pushy and she creates a pleasant buying expe She is very approachable, very educated on the different models and features of the models. Susan is not pushy and she creates a pleasant buying experience. Susan has sold my mother-in-law four vehicles since 2008. The dealership is very clean and has a good selection of autos to pick from. My wife and I had a good buying experience and will recommend Crossroads Ford to our feiends and other family members. We chose the dealership because of having previous sales experience with Susan and because it is a convienent location to our home. I have a suggestion for the dealership. Think about having a new owner orientation night once a month. We attended one at Richmond Ford when we bought our 2010 Mustang from them. You get to meet the Owner, General manager, Service Manager, some of the Mechanics that will service your vehicle. You get to visit the Service Dept., you get to learn about the dealership and you see it and the employees in a personal manner. More

I WAS WELL GREETED AND TREATED LIKE A LADY BY JOHN RICHARDSON AND JEFF DAVIS, WAS NOT AT ALL EXCITED ABOUT RUSS EMBROSE (VERY BLUNT). OTHER THAN HIM, I WILL RECOMMEND THIS DEALERSHIP. JOHN AND JEFF, RICHARDSON AND JEFF DAVIS, WAS NOT AT ALL EXCITED ABOUT RUSS EMBROSE (VERY BLUNT). OTHER THAN HIM, I WILL RECOMMEND THIS DEALERSHIP. JOHN AND JEFF, THEY CHECKED OUT ALL OPTIONS FOR ME ABOUT MY PURCHASE AS A LEASE AT THIS TIME FRAME. More

A stellar experience at Crossroads. No pressure but friendly and extremely informative. If you say you just want to look around, they let you, without following you around. Huge showroom with multiple friendly and extremely informative. If you say you just want to look around, they let you, without following you around. Huge showroom with multiple models. John Richardson was my sales Rep and I really enjoyed working with him and he was able to answer all my questions on the spot. Once I selected the truck I wanted John was able to meet my price that I had computed using the USAA car finding service even though they are not a formal member of that network. My credit was approved in about 5 minutes and then Charles Chaplin processed my contract with me. While doing the contract, Charles showed me additional ways to save an additional thousand dollars off of the already agreed to price. That was cool. A great dealership with professional people. I recommend Crossroads Ford to everyone but especially to current or retired military. My thanks to all the folks at Crossroads Ford, great job! More

This dealership was very friendly and worked with me to get the car I wanted at a good price. I was moving to Virginia from Germany and despite the time zone difference and sporadic communication at best get the car I wanted at a good price. I was moving to Virginia from Germany and despite the time zone difference and sporadic communication at best (lost internet etc. while I was moving) they worked with me to get the vehicle I wanted to the dealership and even stored it for me for over a month until I could make it into the store. They also worked with me overseas to help get the paperwork prepped so once I arrived in country I was able to pick up my vehicle within 24 hours of arrival. Tim and Kenny were both very helpful in getting everything done and I would recommend working with them to anyone thinking of buying a car from this dealership, they made a already hard move much more enjoyable, and took the fear factor of buying a car you haven't seen in person away by sending me multiple pictures and quickly answering all of my questions. I could not have asked for a better experience. More

Mr. Richardson made buying our car so easy. He was so friendly and knowledgeable. We would definitely recommend his and the dealership to others who might be interested in buying a vehicle. We've bough friendly and knowledgeable. We would definitely recommend his and the dealership to others who might be interested in buying a vehicle. We've bought many vehicles and this was by far the easiest transaction we've ever made. More

Attentive employee, he answer all my questions in a professional way, help me and my wife to get the best option, price and interest rate. professional way, help me and my wife to get the best option, price and interest rate. More

My purchase was a 2012 F150 XLT P/U with 4WD. I wanted a truck comparable to my 2001 F150 XLT, but with 4WD which the '01 did not have. The truck color I wanted was not available at Crossroads, howeve truck comparable to my 2001 F150 XLT, but with 4WD which the '01 did not have. The truck color I wanted was not available at Crossroads, however, Kenny located the model & color I wanted at a deal- ership in Md. He showed a true concern for customer satisfaction by locating this vehicle & arranging for it to be transported to Crossroads in a very timely manner. Kenny displayed true professionalism throughout the whole process. I consider him to be one of the fairest & most efficient auto salespersons I have ever dealt with. More

Stephen and Charles were both very helpfull and informitive. They sold me on a New Fiesta and I pick it up Today. I am very Excited. Thanks Guys informitive. They sold me on a New Fiesta and I pick it up Today. I am very Excited. Thanks Guys More

I was impressed with Craig Lorey on my first visit to crossroads Ford.He answered all my questions on the new f150 I was looking at.I did not purchase my 150 on that visit. WE talked by phone several t crossroads Ford.He answered all my questions on the new f150 I was looking at.I did not purchase my 150 on that visit. WE talked by phone several times over the next two weeks before I made my purchase. Each time we talked Craig was always very courteous with the questions and price discussions we had.Craig with his laid back no pressure sales attitude was great to deal with.I will recommend Craig and Crossroads Ford to my family and friends. Ronnie Bryant Chesterfield Va More

As a first time buyer, the customer service I received from Stephen at Crossroads Ford was of great quality. I felt that he and the management team had my best interest at heart which made the transaction from Stephen at Crossroads Ford was of great quality. I felt that he and the management team had my best interest at heart which made the transaction run very smoothly. More