Crossroads Ford of Prince George

You will never meet a better salesman than Seth Haley. We all know that buying a vehicle can be a stressful process but Seth made our transaction almost stress-free. He never once made us feel pressured. We all know that buying a vehicle can be a stressful process but Seth made our transaction almost stress-free. He never once made us feel pressured. He took the extra time with us when we couldn't figure out what we wanted and made trips back and forth to get different keys for us to look at different vehicles. He explained each vehicle we were looking at thoroughly. When we did decide what we wanted, he took us out for a test drive and took us places that we could get different driving experiences in. When it came to sitting down and talking about figurues, he asked us what we could not so much what they were going to do. I liked that a lot. We quoted a price and he got within close proximity of what we were asking and then when we sat down with the financing guy, he was able to come up with an even better deal including the extended warranty. While doing this, Seth made sure our vehicle was in the back getting detailed and ready to go for us when we finished up with financing. He told us if there was anything that we needed help with as far as trying to figure out things inside of our new vehicle to not hesitate to call, email or come back up to the dealership and that he'd be more than happy to help us. We've been back to the dealership and I've even emailed him and he's been super, super nice. Attitude says a lot and goes a long way. Will we use Crossroads Ford again? Absolutely, and you can bet that we'll be looking Seth Haley up again. He's the best. More

I bought a truck from here and everything about the experience was horrendous. I bought it with 2 caveats. 1: they fix the driver's side rear view mirror (it was rattling), 2: it came with a remote sta experience was horrendous. I bought it with 2 caveats. 1: they fix the driver's side rear view mirror (it was rattling), 2: it came with a remote start, after market, but the previous owner showed them how to work it and the sales guy forgot so he was going to call him and get a walk through, so it would work. We agreed, and I purchased the vehicle and was going to go home and pick the vehicle up the following day, once the work was done to it. Mind you, it's a 3 hour round trip from my home to the dealership and they knew this. The next evening I called to make sure it was ready, they said it was, I came back out and nothing had been done to it except the sales guy pulled down a portion of the trim to try and get the remote starter working and left it that way, with wires hanging out and the trim pulled back. He told me the mirror had to be ordered and he hadn't gotten in touch with the previous owner, or tried actually, about the remote start, but he assured me he would, and if he couldn't, when I came back out to get the mirror installed he would have a new remote start installed at the same time. I drove off in my new (to me) truck and my wife followed me as we headed home. When I got in the car the tire pressure warning light was on and I planned on getting air at a gas station closer to home. About 15 minutes into the trip the alignment started to go and the steering wheel pulled hard right. 5 minutes later, the Check Engine light came on. 10 minutes after that I get pulled over for having a brake light out (this was JUST inspected btw). 20 minutes after that my wife, who was following behind me, calls and tells me "something flew off your car" - I pulled over and realized the rain guards in the rear had blown off and the two up front were dangling. And after that the parking brake light came on while I was driving, which usually means the brakes are incredibly worn down. When I left, 1 light was on. When I got home an hour or so later, the parking brake light was on, which caused the trac control and abs lights to come on, the check engine light was on, the maint reqd light was on and tire pressure warning light was on. So basically, ALL of the warning lights were on. Needless to say I was beyond the normal angry and the next day I get a call from the sales guy who tells me his sales manager is unwilling to replace the remote starter and mirror (although I bought the car on that premise) - BUT - he would replace one or the other, and, he looked and thought it would be easy to tighten up the screws under the mirror and would've done it himself had he had a screwdriver handy. So I called the lead sales guy, who was my initial contact and who received part of the commission, he told me he wasn't there, he couldn't help. Easily the least professional and classless business I've ever dealt with and the epitome of why the car sales business has such a terrible reputation, which I was actually told by their credit manager, "We know this business has a less than glamorous reputation, and as a Christian backed organization we do everything we can to change that perception by treating our customers right, so you don't have to worry about that". Oh, and 3 days after I had it, the rear license plate fell off because they used screws that were too short to hold the license plate and their self promoting license plate cover. The screws fit just fine with that gone. Takes some of the stench off of the car with that gone too. More

I came to Crossroads looking for a new vehicle andI had the pleasure of working with Seth Haley. He was so friendly to me and definitely made my experience very special. As a woman, we don't always know ev the pleasure of working with Seth Haley. He was so friendly to me and definitely made my experience very special. As a woman, we don't always know everything we need to when it comes to vehicles but Seth made me feel very safe and very reassured that my new car was very secure and very safe and reliable to drive. Seth was very knowledgable and very experienced and I knew that he was a dealer that I could put my faith in and trust. From the second I walked into the store, Seth made it very clear that he was going to do everything in his power to make sure that I got the vehicle I was looking for, for the price I was looking for and he made it clear that he was not going to give up until I got what I was looking for. Luckily we didn't have to look far because my new vehicle was right there on the lot. Seth is definitely the best at what he does and I would recommend him to absolutely everyone. Great job Seth! And thank you so much for all of your hard work. If I'm ever looking for another new vehicle I know who to come to! More

They did everything they could to get me in the vehicle I wanted. Very friendly and helpful. I will and would recommend this dealership to others. wanted. Very friendly and helpful. I will and would recommend this dealership to others. More

This is the second car I bought from Susan and it has been a great experience both times. One of the best sales people I have ever bought a car from. She let's you pick exactly what you want and never tr been a great experience both times. One of the best sales people I have ever bought a car from. She let's you pick exactly what you want and never tried to push me in to a more expensive vehicle. I am not a very easy person to sell a car to because I pick very specific options on vehicles. She spent the necessary time to find me exactly what I wanted with the options that I wanted in the price range I wanted. Over all a great car buying experience once again and would not hesitate a second to buy my next car from Susan. More

The service at Crossroads was awesome. I went on the internet looking for a car at Crossroads. It took no more than 10 minutes for someone to call me. It was Mr. Stephen Okoba. I walked in a day late internet looking for a car at Crossroads. It took no more than 10 minutes for someone to call me. It was Mr. Stephen Okoba. I walked in a day later, interested in buying a Ford Taurus (2011 or below). I had a 2002 Taurus and I felt it was time for an upgrade for me. I kept my 2002 though. Mr. Okoba was very kind, friendly and showed me the only 2011 Ford Taurus that was left. We test drove it, he showed me all the whereabouts. I fell in love with it. There was nothing else to say, I WANTED THAT CAR. HEY, I GOT THAT CAR. THANKS CROSSROADS and the wonderful staff you have. More

I would recommend this dealership to my family and friends. The sales consultants were excellent. They listened to my need and worked diligent to help me obtain the vehicle I desired. They reassure friends. The sales consultants were excellent. They listened to my need and worked diligent to help me obtain the vehicle I desired. They reassured me that I would get the vehicle I wanted and not to worry. The gentlemen treated me with respect and answered all my questions. The next day, I received a phone call and email asking if I was satisfied with my purchase. There is nothing like great customer service. Thanks for your assistance. More

Seth was very friendly upon greeting my husband and I. He was receptive to what we were looking for in a vehicle both quality and price range. He was very patient with us in helping us to get the best deal f was receptive to what we were looking for in a vehicle both quality and price range. He was very patient with us in helping us to get the best deal for the money. I believe he is very knowledgeable in his profession and it was a joy to have him as my salesman. More

Tom is a great salesman. He listened to what I wanted and found it for me. He and Chalres worked hard to find me financing that worked for my budget. found it for me. He and Chalres worked hard to find me financing that worked for my budget. More

Ronnie was friendly and gave me 100% the entire 7 hours I spent at Crossroads. He did everything in his power to make sure that I was completely satifised when I drove off the lot that day. spent at Crossroads. He did everything in his power to make sure that I was completely satifised when I drove off the lot that day. More