Crossroads Ford of Prince George

Bad communication Overall bad experience and will never go back. I had front control arm bushing noise issues on my vehicle, so I dropped the car off at night to be di Overall bad experience and will never go back. I had front control arm bushing noise issues on my vehicle, so I dropped the car off at night to be diagnosed the next day with the clear intention on picking it up after work. I did not plan on leaving it there for several days if they had to order parts. I called the dealership the next afternoon and they had not even looked at it. The tech on the phone said they were going to look at it soon. I made it clear I needed to pick my car up that night for work the following day. It is almost 5:00 PM so I call again and the employee says the techs have gone home for the day and he did not know the status of my car. So essentially I dropped my car off to get looked at for no reason, had find a ride to work, and no one there bothered to call me with an update. I was forced to find another ride to work the next day while not knowing the status of my car. I went to get my car after they finally looked at it and the techs could not find anything wrong. They said the back end was not making any noise. I clearly confirmed with the tech I first called and the tech at the front desk when I dropped my car off that that front was making the noise, not the rear. I even printed out the ford tsb describing the exact issue and how to fit it. I also said I hear the noise mostly over speed bumps. One of the techs agreed to ride in the car with me so I could point out the noise. He took me on the route they took. All they did was drive it around a mostly flat dirt parking lot. How are you going to hear a bushing noise in a flat parking lot? So I explained the issue, described how to duplicate the issue, printed out Ford instructions on the issue, and it still took them close to two weeks and leaving my car there several unnecessary days to figure out the problem. They finally followed the Ford tsb I printed out, and the issue was fixed. Guys, I have never written a negative review in my life, and I have never asked for a supervisor in my life. I am one of the most patient people you will ever meet, but this experience almost made me want to call Ford directly. The main reason I am writing this review is that I did not even get any kind of apology. They acted like my experience was the status quo. Oh, and icing on the cake, my steering was way out of alignment when I received my vehicle. It was ridiculously noticeable, the techs should have fixed it. I had to schedule another appointment for that as well, and of course find another ride to work. More

Appreciation! I entered Crossroads Dealership on my way to a Toyota Dealer. I was committed to purchasing a new Highlander. I knew exactly what I wanted in a SU I entered Crossroads Dealership on my way to a Toyota Dealer. I was committed to purchasing a new Highlander. I knew exactly what I wanted in a SUV ... everything! Lisa Burch handled the sale and did a great job taking care of me. I am not an easy person to take care of. I have a great deal of business experience and I think that I am very knowledgeable about most everything. I sat down with Lisa and told her that I was going to buy a Highlander and I just stopped to check out the Explorer. I also told her that I would be very challenging for her to handle. From the start Lisa won me over. She impressed me with her business-like approach and personal caring style. Most importantly she kept a pace that was informative and upbeat. ( I do not like the normal car buying program of so much soft shoe and then the hard sell.) Lisa read me well and wisely let me make all of the decisions. Because of her, I ended up buying an Explorer Limited, fully loaded, in two days! As for the Ford Explorer, I was excited to find it much better than the Highlander in every way. Ford has done a great job of improving the Explorer in everyway possible. It is a solid vehicle with a secure and comfortable ride. The safety and convenience features are outstanding and as good as any you can find even in the highest Luxury category. I feel safe and pampered driving it. I love it! As for the Crossroads Dealership, I was impressed with the enclosed show room and the ability to inspect so many vehicles while in air conditioned comfort. It was clean, neat and comfortable. And, every Employee I met seemed to really care about taking care of me. However, the standout is Lisa Burch. Of course, no one is more important than the person who has direct contact with the Guest. I can assure you that Lisa is handling your business like she owns it. And, that is the best compliment I can give. If I was still working I would hire her away from you. But I am retired so you are safe. Patrick Ortt patortt@cfl.rr.com 407-342-3831 More

My vehicle was brought here on a flatbed after the Fuel Pump quit on I-95 during a trip from NY to southern NC. Vehicle is a 2002 Mercury Grand Marquis. Staff was very professional and understood that unti Pump quit on I-95 during a trip from NY to southern NC. Vehicle is a 2002 Mercury Grand Marquis. Staff was very professional and understood that until my car was fixed I was "Stranded" in Virginia. Within 3 hours they had the fuel pump and filter replaced and had me back on my way. The job did not cost any more than it would have ordinarily and the team went out of their way to ensure that I was a top priority. It was a pleasure dealing with the service department. More

Good price, a lot of patience, great team. Mario had to wait more than 3 hours while I get the best rate loan for my vehicle. Good for waiting. wait more than 3 hours while I get the best rate loan for my vehicle. Good for waiting. More

I recently purchased a 2007 Sebring in June from Terry Corbin that I understand is no longer with the dealership (pretty odd he was gone a week after he sold me my car) but since I drove the car off of th Corbin that I understand is no longer with the dealership (pretty odd he was gone a week after he sold me my car) but since I drove the car off of the lot, the check engine light came on after about 40miles into my 60mile ride home. I had to make my first payment after not being able to drive my car for weeks because you all kept it. After only a few days of having it, I expressed that I was not happy with the purchase and that I wanted another RELIABLE car! The piece of crap oldsmobile that I traded in NEVER gave me this much trouble. Will Nichols assured me that they would take care of the problem and after a long day of work yesterday (Which is 1hr 15min from home), I walk to the cold rainy parking deck so I can get in my nice warm car and low and behold...THE EXACT same issue with the check engine light and the car not starting! 4th time in 3 months!! Ive been very understanding but the fact that this keeps happening has made me very angry. I would like to know who can make this right. Crossroads Ford dealership sold me a lemon vehicle that I am highly dissatisfied with and I want another car that will not just decide on its own to not start when I'm trying to get home to pick up kids and go to an after school activity and meet with teachers. This has been a very disappointing experience especially the fact that you knew there your customer was unhappy with the messed up car you sold. The fact that the GM was pretty cold to me after voicing my concern made me realize that this business does not care! You did not care that this car has given me trouble since day 1. Is it your business practice to sell customers low quality cars?? It's taking everything in me to not go to some of my friends that work for channel 6 and 12 news and explain on national tv the situation you all have put me through. This is not fun, it's unfortunate and all you care about is the dollar that you earned on this purchase instead of how the customer truly feels and is impacted by these issues. Soon as I came in a few days later and displayed how unsatisfied I was, the right thing to do would have been to find something that would have made me happy. I realize that would have been out of character but someone needed to know how I felt about this situation. My car is back with you guys!! yay how fun is it to drive an hr out of my way so that you all can fix an underlying problem that the car probably had before I bought it. There is no way that it JUST HAPPENED to do this as I drove off of the lot and it was the first time. If someone was to ask me about buying a car...I could tell them where not to go!! More

I had no end of problems. My Ford just started to stop for no apparent reason. I took it to other dealership service centers three times. Each time I was told they couldn't find the problem and turned it for no apparent reason. I took it to other dealership service centers three times. Each time I was told they couldn't find the problem and turned it back to me. Then, when Rick Worst got involved he offered to drive it himself for a couple days. He was able to duplicate the problem. It turned out to be the computer. But finally after months and months of going elsewhere Rick was able to get my car fixed and back to me. Many thx Rick. More

I recently purchased a 2007 Ford Expedition from this dealership. Although there was a misunderstanding in the beginning "Happy" Turner was able to completely resolve all issues and concerns and left us dealership. Although there was a misunderstanding in the beginning "Happy" Turner was able to completely resolve all issues and concerns and left us feeling pleased with our purchase! More

My husband and I chose to go to Crossroads Ford as we were attracted by the tv commercial. I had looked at another dealership close to us but we decided to drive to Crossroads. We looked at 3 different were attracted by the tv commercial. I had looked at another dealership close to us but we decided to drive to Crossroads. We looked at 3 different vehicles on our first visit. Kenny Wingfield, our sales rep and Jeff Davis, VP/Asst. Mgr were professional and very friendly. Later,we received a call from "Happy Harry Turner" and it made us feel that they valued customer relationships. We waited 3 weeks to return and never felt any pressure at any time. We attended the Auto Show in March and decided on a Fusion. We returned to Crossroads to look and test drive the Fusion SE Ecoboost with the 1.6 turbo engine. We decided on the color, Ruby Red with Dune interior and the 2.0 turbo engine and it was not in inventory. It would have to come from another Ford location. In the meantime, I visited another Ford dealership and they could not beat the price we were offered at Crossroads Ford. Kenny and Jeff made us feel "special" and they wanted to do everything to satisfy us. No doubt, they definitely value customer relationship. I feel that I am not ony a customer but a friend. We owned 3 Ford vehicles from 65-79 and have owned six Generl Motors cars over the last 32 years. We love the design, the power and the comfort of our Fusion and look forward to driving it for a number of years. We highly recommed Crossroads Ford and the Ford Fusion. Just drive one with the 2.0 turbo engine and you will be amazed. More