Crossroads Ford of Prince George

No help over the phone for one simple question This place wouldnt even answer technical question for me on a car i bought from them .i would not buy or let them service any vehicle of mine and i wi This place wouldnt even answer technical question for me on a car i bought from them .i would not buy or let them service any vehicle of mine and i will never buy another car from them again . More

Awesome From start to finish the experience was excellent. Felt like I was important and great attention given to my needs. I love my new car. From start to finish the experience was excellent. Felt like I was important and great attention given to my needs. I love my new car. More

Inspection My inspection (2014 Mustang GT Premium) was done quickly and the staff was friendly. I also had rewards points so my inspection cost me under $2.00. My inspection (2014 Mustang GT Premium) was done quickly and the staff was friendly. I also had rewards points so my inspection cost me under $2.00. That was a pleasant surprise. More

What A Great Experience! After my 2003 GMC truck was totaled (I was run off the road by hit and run driver), I searched the Internet to find a replacement. I found a 2013 GMC After my 2003 GMC truck was totaled (I was run off the road by hit and run driver), I searched the Internet to find a replacement. I found a 2013 GMC truck that matched what I wanted at Crossroads Ford. Through their great website and a chat session, I was connected to Happy Harry Turner. To complicate matters, I live in Nashville, TN over 600 miles away and wanted to do a trade in of my 2008 Nissan Truck as part of the deal. Happy Harry made the experience as easy and as pleasant as any car purchase I have ever made. My wife and I drove down to the dealership on Labor Day, delivered my Nissan and picked up our 'new to us' 2013 GMC truck. Everything was in proper order, the vehicle was just as described and there were no surprises. We were treated as family, not as just another sale by the entire staff. It was a pleasant experience and I would highly recommend them when you are looking for your next vehicle - regardless of where you live! More

NOT HONORING REBATES FORD REP QUOTED ME REBATES FROM FORD ON THE FINAL PRICE. PROBLEM WAS ONE HAD TO BE MAILED IN ( THE LARGER ONE 1000.00 ) NOW THEY SAY THE CONFLICT FROM FORD REP QUOTED ME REBATES FROM FORD ON THE FINAL PRICE. PROBLEM WAS ONE HAD TO BE MAILED IN ( THE LARGER ONE 1000.00 ) NOW THEY SAY THE CONFLICT FROM FORD. TOLD ME TO CALL FORD REBATE DEPARTMENT, I CALLED THEY SAID IT WAS THE DEALERSHIPS RESPONSIBILITY TO CORRECT BY FILLING OUT A REQUEST TO CORRECT. HAVE SENT SEVERAL E-MAILS TO GM , AND FINANCE GUY , ALSO SALESMAN. NOT GETTING ANY HELP FROM THEM. SO THEY GAVE ME THE 500.00 REBATE BECAUSE I WAS A FF, BUT I CANT GET THE 1000.00 REBATE ON THE UPFIT BIN PACKAGE BECAUSE I TOOK THE CHEAPER REBATE? HOW STUPID DOSE THAT SOUND? NOT GOING TO GIVE UP GOING SOCIAL MEDIA, IF THEY DON'T HONOR THEIR DEAL. More

Yes Happy Harry can help!! After filling for bankruptcy last year and trying to re build my credit, everywhere I went was "I'm sorry". One day I just took a chance and saw an a After filling for bankruptcy last year and trying to re build my credit, everywhere I went was "I'm sorry". One day I just took a chance and saw an advertisement for Crossroads "come see Happy Harry and you will go home w a brand new car, 0 down and go on the road to recocery". Harry was a fun and easy funny person to speak with. There was no need for me to add all the extras as far as my bankruptcy and all the denials. He said. "Say no more". My fiancé and I drove back home in my new 2014 Ford Fusion!! Happy Harry I LOVE YOU!! Thank you thank you thank you!! More

My mustang purchase Never attempted to buy a car over the internet. There were no mustang gt premiums in my area that had what I wanted. I found what I wanted at crossroa Never attempted to buy a car over the internet. There were no mustang gt premiums in my area that had what I wanted. I found what I wanted at crossroads ford and requested an internet price. Spoke to Happy Harry Turner and the price was very good. Told him I wanted to think about it. I also wanted to think about the 14 hour 650 mile round trip and whether I could compromise with a less desirable car locally. Called Harry a few days later asked about the procedure requirements, and told him I could arrive at the train station in 3 days and taxi over to the dealership. He offered to have the cars salesman pick me up at the station. I called the day before arriving and made sure car still available. Phil Rice, the cars salesman, met me at Ettrick station and over we went. Phil took me through the transaction, paperwork, test drive, and presentation of the car, he knew the product well and told me a few things I didn't know about operating the car. When I asked a question he couldn't answer, he came back at me 5 minutes later with the answer. Due to prior new car buying experiences, I went into this skeptical and expecting nonsense, delays, and ready to walk. The deal went as Harry and I discussed and in two and a half hours I was driving away. I made this purchase 3 weeks ago and the car has been perfect. As I paid cash and wanted title Harry explained the title would arrive in my mailbox in 1 week and in exactly 1 week it was there. Thanks Harry and Phil for a pleasant day and the coffee was good too. More

worked things out Worked things out with Will. Provided price of car and will be looking at car. Thanks for the reply looking forward to trying to work a deal. Worked things out with Will. Provided price of car and will be looking at car. Thanks for the reply looking forward to trying to work a deal. More

Bad communication Overall bad experience and will never go back. I had front control arm bushing noise issues on my vehicle, so I dropped the car off at night to be di Overall bad experience and will never go back. I had front control arm bushing noise issues on my vehicle, so I dropped the car off at night to be diagnosed the next day with the clear intention on picking it up after work. I did not plan on leaving it there for several days if they had to order parts. I called the dealership the next afternoon and they had not even looked at it. The tech on the phone said they were going to look at it soon. I made it clear I needed to pick my car up that night for work the following day. It is almost 5:00 PM so I call again and the employee says the techs have gone home for the day and he did not know the status of my car. So essentially I dropped my car off to get looked at for no reason, had find a ride to work, and no one there bothered to call me with an update. I was forced to find another ride to work the next day while not knowing the status of my car. I went to get my car after they finally looked at it and the techs could not find anything wrong. They said the back end was not making any noise. I clearly confirmed with the tech I first called and the tech at the front desk when I dropped my car off that that front was making the noise, not the rear. I even printed out the ford tsb describing the exact issue and how to fit it. I also said I hear the noise mostly over speed bumps. One of the techs agreed to ride in the car with me so I could point out the noise. He took me on the route they took. All they did was drive it around a mostly flat dirt parking lot. How are you going to hear a bushing noise in a flat parking lot? So I explained the issue, described how to duplicate the issue, printed out Ford instructions on the issue, and it still took them close to two weeks and leaving my car there several unnecessary days to figure out the problem. They finally followed the Ford tsb I printed out, and the issue was fixed. Guys, I have never written a negative review in my life, and I have never asked for a supervisor in my life. I am one of the most patient people you will ever meet, but this experience almost made me want to call Ford directly. The main reason I am writing this review is that I did not even get any kind of apology. They acted like my experience was the status quo. Oh, and icing on the cake, my steering was way out of alignment when I received my vehicle. It was ridiculously noticeable, the techs should have fixed it. I had to schedule another appointment for that as well, and of course find another ride to work. More