Crossroads Ford of Prince George

Oil change and tire rotation Brought in the vehicle at 7am out by 7:45. Courteous at the front desk. Took my vehicle in immediately. Always provide top notch service. Good job! Brought in the vehicle at 7am out by 7:45. Courteous at the front desk. Took my vehicle in immediately. Always provide top notch service. Good job! More

Willing to go the extra mile I recently purchased a 2017 Ford Explorer and my sales person was Austin Daniels. There was no pressure and I got a good trade in value for the truck I recently purchased a 2017 Ford Explorer and my sales person was Austin Daniels. There was no pressure and I got a good trade in value for the truck I was trading in. A few days later, I knew right away, the Explorer was not for me and I needed to get into a truck, a Ford 150. Both Steve V. (not sure of his full last name) and Austin worked to find me a truck and not get totally lost in money trading in the Explorer for a brand new truck. I ended up getting one right out of the show room and it's everything I could ask for, and then some. I appreciate Austin for the no pressure sales and Steve for going the extra mile. More

Dealer/ Sales Person Rating I called Kenny Wingfield told him what I wanted. He located the car and told when he could have the car available for me. He keep informed and told to I called Kenny Wingfield told him what I wanted. He located the car and told when he could have the car available for me. He keep informed and told to call if I had any questions or concerns. I was well please with his services. More

Poor Service I brought my 2016 F-150 to the quick lane for an oil change. I also told the service attendant that had a leak in a tire. They tried to get me to bu I brought my 2016 F-150 to the quick lane for an oil change. I also told the service attendant that had a leak in a tire. They tried to get me to buy a new tire, instead of just patching my tire. I felt as though they were using tactics to get me to buy from them. I was very unhappy with the service. More

Quick Lube Service Reached 10K miles on my 2017 Ford Escape, went to the Quick Lube at Crossroads. Greeted immediately, was done in less than 30 minutes. Excellent Serv Reached 10K miles on my 2017 Ford Escape, went to the Quick Lube at Crossroads. Greeted immediately, was done in less than 30 minutes. Excellent Service!! Very friendly and thorough. More

No help over the phone for one simple question This place wouldnt even answer technical question for me on a car i bought from them .i would not buy or let them service any vehicle of mine and i wi This place wouldnt even answer technical question for me on a car i bought from them .i would not buy or let them service any vehicle of mine and i will never buy another car from them again . More

Awesome From start to finish the experience was excellent. Felt like I was important and great attention given to my needs. I love my new car. From start to finish the experience was excellent. Felt like I was important and great attention given to my needs. I love my new car. More

Inspection My inspection (2014 Mustang GT Premium) was done quickly and the staff was friendly. I also had rewards points so my inspection cost me under $2.00. My inspection (2014 Mustang GT Premium) was done quickly and the staff was friendly. I also had rewards points so my inspection cost me under $2.00. That was a pleasant surprise. More

What A Great Experience! After my 2003 GMC truck was totaled (I was run off the road by hit and run driver), I searched the Internet to find a replacement. I found a 2013 GMC After my 2003 GMC truck was totaled (I was run off the road by hit and run driver), I searched the Internet to find a replacement. I found a 2013 GMC truck that matched what I wanted at Crossroads Ford. Through their great website and a chat session, I was connected to Happy Harry Turner. To complicate matters, I live in Nashville, TN over 600 miles away and wanted to do a trade in of my 2008 Nissan Truck as part of the deal. Happy Harry made the experience as easy and as pleasant as any car purchase I have ever made. My wife and I drove down to the dealership on Labor Day, delivered my Nissan and picked up our 'new to us' 2013 GMC truck. Everything was in proper order, the vehicle was just as described and there were no surprises. We were treated as family, not as just another sale by the entire staff. It was a pleasant experience and I would highly recommend them when you are looking for your next vehicle - regardless of where you live! More

NOT HONORING REBATES FORD REP QUOTED ME REBATES FROM FORD ON THE FINAL PRICE. PROBLEM WAS ONE HAD TO BE MAILED IN ( THE LARGER ONE 1000.00 ) NOW THEY SAY THE CONFLICT FROM FORD REP QUOTED ME REBATES FROM FORD ON THE FINAL PRICE. PROBLEM WAS ONE HAD TO BE MAILED IN ( THE LARGER ONE 1000.00 ) NOW THEY SAY THE CONFLICT FROM FORD. TOLD ME TO CALL FORD REBATE DEPARTMENT, I CALLED THEY SAID IT WAS THE DEALERSHIPS RESPONSIBILITY TO CORRECT BY FILLING OUT A REQUEST TO CORRECT. HAVE SENT SEVERAL E-MAILS TO GM , AND FINANCE GUY , ALSO SALESMAN. NOT GETTING ANY HELP FROM THEM. SO THEY GAVE ME THE 500.00 REBATE BECAUSE I WAS A FF, BUT I CANT GET THE 1000.00 REBATE ON THE UPFIT BIN PACKAGE BECAUSE I TOOK THE CHEAPER REBATE? HOW STUPID DOSE THAT SOUND? NOT GOING TO GIVE UP GOING SOCIAL MEDIA, IF THEY DON'T HONOR THEIR DEAL. More